Reviews of Rezen Select Hotel (Guangzhou Pazhou Exhibition Center Financial City)

Response from Property: Dear guest, hello! We are very happy to see that you gave us a 100% recommendation. It's like receiving a super warm gift; you said that we are a "very good place" and the lovely staff are also very helpful. This is really our greatest encouragement! We have always wanted to make every friend who comes to our hotel feel the warmth and comfort of home. It seems that our efforts have not been in vain; no matter when you come again, we will leave you the best service and the most warm environment! Thank you again for your support and love; I wish you a happy day every day!

Response from Property: Thank you from the bottom of my heart for your stay and high praise for us! We are very glad to hear that you think the hotel is conveniently located close to the railway station, which is indeed a great convenience for travel. At the same time, we are honored that you find our staff lovely and friendly-our team is always committed to providing warm service to every guest.Your recognition of the clean, spacious and modern room is the greatest affirmation of our hotel facilities and environmental maintenance. We always strive to create a comfortable and enjoyable stay for our guests.Thank you again for choosing our hotel and look forward to your valuable comments and suggestions to help us continue to improve. We sincerely hope to serve you again next time and ensure that your experience is as good as ever.Bon Voyage!

Response from Property: Dear guest, hello! Thank you for choosing our hotel and providing valuable feedback on your stay. We apologize for the unpleasant experience you encountered during check-in, and we have immediately launched an internal investigation. We will inform you of the relevant situation as follows: 1. Regarding inquiries about the check-in process, We have always attached great importance to the privacy of our guests. The front desk staff's routine inquiry about the number of days of stay was intended to optimize service (such as arranging for cleaning to continue), but there was a problem with the way and tone of the communication. We have criticized and educated the relevant personnel. 2. Regarding the dispute over document verification and photography, according to China's "Measures for the Administration of Public Security in the Hotel Industry," hotels are required to register guests' identification information and contact information, which may include facial recognition for security purposes. After verification, the on-duty staff had a misunderstanding of the policy, and the company will strengthen the registration training of all staff to ensure that the operation is in line with laws and regulations. 3. Regarding information security and employee professionalism, the hotel strictly follows the regulations of the public security department and only verifies the original document before returning it immediately; This incident exposed a training loophole, and we have set up a special team to rectify it. In order to express our apology, if you are willing to give us another chance, we will provide you with special offers and attentive service when you stay in our hotel next time, hoping to make up for this disappointment. Thank you again for your feedback, and we look forward to seeing you again. We apologize for the inconvenience caused by this incident and look forward to the opportunity to provide you with a satisfactory service experience.

Response from Property: Your satisfaction is our greatest motivation! We're delighted to hear that you enjoyed the comfort of the room, as well as the convenience of our self-service laundry and gym facilities. Providing thoughtful service to every guest is our responsibility, and we’re truly honored to have contributed to your pleasant stay.Your kind words about our room arrangements are truly encouraging. Our team will continue to maintain a flexible and attentive approach, striving to deliver an even better experience for all our guests. Should you have any requests or suggestions, please don’t hesitate to reach out.Thank you once again for your support. Wishing you all the best, and we look forward to welcoming you back!

Response from Property: Dear,Thank you so much for taking the time to share your wonderful experience with us. It brings us immense joy to read about your comfortable stay and the positive impressions our hotel left on you. We are thrilled to know that our convenient location, accommodating amenities, and friendly service contributed to making your visit enjoyable and hassle-free.We're glad you found the shuttle service to the Canton Fair helpful and that our breakfast buffet met your expectations. Your appreciation for the coffee machine and the thoughtful gesture of clothes folding by our staff warms our hearts. Our team takes pride in going the extra mile to ensure guests feel at home.Please pass along our gratitude to PJ, Lili, Coco, and Yang for their dedication and excellent service. Their commitment to making your stay memorable is truly commendable. We will certainly share your kind words with them as a token of our appreciation.Your feedback serves as a valuable reminder of what we're doing right and areas where we can continue to improve. Although we apologize for any minor inconvenience regarding room soundproofing, we are glad it did not overshadow your overall positive experience.We eagerly await your return and look forward to welcoming you back soon, ensuring another delightful stay. Should you have any preferences or need assistance with planning your next visit, please do not hesitate to reach out.Once again, thank you for choosing to stay with us and for being such a delightful guest. Safe travels and see you soon!

Response from Property: Dear Valued Guest,Thank you for your 4.5-star review and for highlighting our convenient location near the train station—we’re glad it made your stay easier! We sincerely apologize for the noise disturbance you experienced. While we’ve installed soundproofing measures, we’ll further inspect room acoustics and adjust where possible. Your feedback is invaluable, and we’re pleased the ear plugs offered some relief. We hope to welcome you back for a more peaceful experience!

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us, especially our convenient location and delicious breakfast offerings. Your kind words like "They are best very close to canton nice breakfast" truly motivate our team to keep delivering exceptional experiences.It would be our pleasure to welcome you back soon for another memorable stay!

Response from Property: 【距離琶洲展館直線距離2.3公里】【機器人可送餐】非常感謝您的支持與鼓勵！匠心就是做好一件事，初心就是一直做好一件事。而用心就是您能給我們一個五分肯定的態度，未來的日子裏，您是我們麗呈睿軒酒店學習的楷模，也期待能再次為您服務！！！

Response from Property: Thank you for your kind words! We're glad you had a pleasant experience with our hotel and were satisfied with the room cleanliness. We always strive to provide the best service and maintain high standards.

Response from Property: Dear Guest ! Warmly welcome to our Ruzi Hotel and share your experience with us . We will try the best to improve service quality and promised all guest enjoy the time in our hotel . We will let every guest feeling Ruzi hotel warmly the best service . Waitting for your come again ! Best Wishes !

Response from Property: 尊敬的賓客，您好！感謝您選擇入住我們酒店並抽出時間分享體驗。非常高興您對我們的服務的認可，這對我們是極大的鼓勵！關於您提到的“房間較小”，我們深表理解，酒店位於天河區中心地段，部分房型面積有限，但我們始終致力於通過細緻服務和舒適設施為您打造温馨的體驗。未來我們將優化房型介紹，確保您能根據自身需求選擇更合適的房間。 對於清潔問題，我們深感歉意！您的意見已及時反饋至相關部門，我們將加強房間檢查流程，確保每位客人都能享受到整潔衞生的環境。若您方便，歡迎通過客服渠道提供更多細節，我們將全力改進。 期待您下次入住時能體驗我們的進步與升級！再次感謝您的寶貴意見，祝您生活愉快！

Response from Property: 尊敬的客人：感謝您選擇入住我們酒店並分享您的體驗！很高興您在衞生和服務方面給予了滿分肯定，這是對我們工作最大的鼓勵。我們注意到您在環境和設施方面還有更高的期待，這為我們指明瞭改進方向。您的反饋非常寶貴，我們會認真優化每個細節，力求為您帶來更完美的住宿體驗。再次感謝您對"乾淨、優質服務"的認可，以及"很享受在這裏的住宿"的暖心評價。期待您下次光臨時能給我們五星肯定的機會，我們將以更優質的服務回報您的信任！祝您生活愉快，期待您的再次光臨！

Response from Property: 尊敬的客人，您好！很高興您能喜歡我們的環境與服務，感謝您一直以來的忠誠選擇，您的選擇是對我們最大的信任和支持！我們將不斷提升服務品質，為您的每一次入住都帶來非凡的入住體驗。我們竭誠期待與您再次在麗呈睿軒酒店相約！

Response from Property: Dear guests, thank you very much for your comments, I am sorry to give you a bad experience. If you have any room needs, you can always call the front desk for your solution, the hotel can help you increase the mattress, adjust the soft and hard bed. If there is any dissatisfaction during the use, please tell us, we will definitely solve for you, for your check-in experience once again sincerely apologize to you, wish you a happy life, all the best!