Grandview Golden Palace Waifiden Apartment (Zhengjia Plaza, Tiyu Xilu Station) Reviews

Response from Property: [Overlooking the skyline city view] Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support, and I believe we will do better! Thank you for your continued support! Best wishes!

Response from Property: Dear Guest,Thank you for taking the time to share your thoughts with us. We are delighted that you found our location excellent, with easy access to various amenities like restaurants, the mall, and the metro station. It's always our aim to offer convenience to our guests.However, we understand your concern regarding the traffic situation for self-drivers. We apologize for any inconvenience this may have caused. Our property is indeed in a bustling area, and while the location offers many advantages, we know that the traffic can be a drawback at times. We are constantly looking for ways to better assist our guests in navigating such situations, and we will surely take your feedback into consideration for future improvements.Regarding the facilities in the apartment, we are sorry if they did not fully meet your expectations. We strive to provide a comfortable and relaxing environment for our guests to unwind after a long day, and we will review our offerings to see how we can enhance the experience.We truly value your patronage and hope that you will consider staying with us again in the future. If you have any further suggestions or if there is anything specific we can do to make your next stay more enjoyable, please do not hesitate to let us know.

Response from Property: 【近體育西路地鐵時尚天河】尊敬的賓客：您好！謝謝閣下的滿分點評，您的支持與鼓勵，是我們前進的最大動力。維福頓公寓以不斷的為客人營造温馨舒適的居住環境而努力，以最高的性價比滿足不同賓客的要求。維福頓公寓期待您的再次光臨！

Response from Property: Dear guest,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you appreciated our great location and the wonderful view. It's also great to know that our helpful staff and convenient breakfast to go added value to your stay.However, we sincerely apologize for the disappointment you felt regarding the condition of the apartment. We are constantly working on improvements and your feedback about it being old and not as cozy as expected, along with the pictures you provided, will be extremely valuable as we plan our refurbishments. We hope to have the opportunity to welcome you back in the future and provide you with an updated and more satisfying experience.

Response from Property: Dear guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.Regarding the condition of the apartment, we are in the process of renovating and upgrading our units to improve the overall quality and freshness. We understand that an old and well - used environment can be disappointing, and we are working hard to change that.Concerning the elevator situation, we are coordinating with the building management to find a better solution to simplify the access process and make it more convenient for our guests.We are also sorry about the discrepancy in the view. We will review our advertising materials to ensure they accurately represent what our guests can expect. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to make it up to you in the future.Thank you again for choosing us and sharing your thoughts.

Response from Property: Dear guest,We are extremely sorry to learn about your dissatisfaction. The issues you mentioned are not at all in line with our standards.Regarding the cleanliness problem, rest assured that we will take immediate action. Our housekeeping staff will conduct a comprehensive cleaning and pest control measure to ensure a bug-free and hygienic environment.As for the inconsistency in amenities between the bathrooms, we will conduct a detailed check and ensure uniformity going forward. We will also review our supply and stocking procedures to prevent such discrepancies.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the chance to make it up to you on a future visit and provide you with an exceptional experience.Thank you again for your review.Best regards,

Response from Property: 【樓下A4景區正佳廣場近廣州塔】您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會！

Response from Property: 尊敬的客人：您好！非常感激您抽出寶貴的時間為我們留下這般詳實的入住評價，看到您認可酒店絕佳的位置以及高性價比，稱讚我們空間寬敞，這對我們而言是莫大的鼓舞，真心感謝您發現了我們努力呈現的這些亮點。但與此同時，您所遭遇的一系列不便，讓我們滿心自責與愧疚。對於進入房間需換乘電梯的繁瑣流程，我們已協同物業積極商討解決方案，一方面會優化電梯的調度系統，減少您等待的時間，另一方面會在換乘樓層增設清晰醒目的引導標識，讓您的通行更加便捷流暢。關於房間清潔程度欠佳的問題，我們即刻加強客房部的管理與培訓，嚴格執行深度清潔流程，增加查房頻次，確保每一間客房都窗明幾凈，為您營造整潔舒適的居住環境。針對沒有客房服務以及無法聯繫前台的情況，我們深感震驚，這嚴重違背了酒店的服務宗旨。技術人員已經在緊急檢修房間內的通訊設備，保證您隨時能一鍵呼叫前台，及時獲得所需服務。同時，我們也會盡快擴充客房服務團隊，豐富服務項目，讓您足不出户就能享受貼心周到的照料。至於電梯高峯時段的擁堵，除了優化電梯運行方案外，我們還會與公寓管理方溝通協調，錯峯使用電梯，盡最大努力緩解擁堵狀況。您的反饋如同警鐘，敲醒了我們在服務與管理上的疏忽，我們一定痛定思痛，全力改進。真心希望您能給我們一個彌補的機會，下次入住時見證我們的蜕變，收穫完美體驗。再次感謝您，祝您諸事順遂，旅途無憂！

Response from Property: 尊敬的客人：您好！首先，非常感激您選擇入住我們公寓，並抽出時間給予反饋，您提到住在這裏整體感覺還不錯，這給了我們一絲慰藉，讓我們知曉過往的努力沒有完全白費。然而，對於您所遭遇的一系列問題，我們整個團隊都陷入了深深的反思，在此向您致以最誠懇的歉意。關於廚房配套設施缺失的情況，這確實是我們考慮不周。我們原本期望為客人打造便捷的自助生活體驗，卻因鍋具、盤子配備不足，大打折扣。現已緊急採購了齊全的廚房用具，包含各類鍋具、餐盤、餐具等，後續入住的客人都能隨心使用，盡情享受烹飪樂趣。客房服務出現的失職狀況，完全違背了我們為客人提供優質、貼心服務的初衷。沒有及時更換床上用品、未收走臟毛巾，這是不可饒恕的低級錯誤。我們已對客房服務團隊進行了嚴肅整頓，重新培訓服務流程與標準，強化員工的責任心，要求他們每日嚴格按照規範檢查客房，務必保證臟污布草及時清理更換，讓每一位客人都能在整潔舒適的床上安心休憩。至於公寓需要翻新一事，您的眼光十分敏鋭，我們也意識到隨着時間推移，設施老化在所難免。目前已經着手製定翻新計劃，將逐步對房間內飾、傢俱、牆面等進行更新改造，預計在 [預計完成時間] 前完成首批重點區域的翻新工作，屆時定會以全新面貌迎接您及其他客人的再次光臨。為表歉意，若您下次入住，可為您提供 [X] 折優惠，並贈送一次免費的自助早餐，希望能彌補此次給您帶來的不愉快。再次感謝您的直言不諱，您的反饋是我們進步的階梯，期待後續為您呈現一個煥然一新、服務周到的居住之所

Response from Property: 尊敬的客人：您好！非常感謝您下榻本酒店並抽出寶貴的時間留下點評，您提到酒店位置便利，這讓我們深感欣慰，説明我們在選址上確實為您的出行提供了一些便捷，這也是我們努力想要達成的目標之一。與此同時，我們也留意到您覺得這並非您住過的最好的酒店，您的這份坦誠對我們而言無比珍貴。酒店行業競爭激烈，我們一直在不斷探索如何全方位提升客人的入住體驗，您的反饋就像是一盞明燈，照亮了我們前行的道路。不知在您入住期間，是客房設施、服務細節，還是餐飲配套等方面未能達到您的期望？若您能不吝賜教，分享具體的不滿之處，將幫助我們精準改進，讓後續的客人，乃至您下次入住時，都能感受到煥然一新的優質服務，真正成為您心中的最佳酒店之選。再次感謝您的支持，期待未來還有機會為您服務，祝您旅途愉快，生活順心！

Response from Property: 【俯瞰天際線城市景觀】尊敬的賓客： 您好！感謝您對我們的全五分評價，我們會帶着您的鼓勵和支持繼續努力，相信我們一定會做的更好！感謝一直的支持！祝順安！

Response from Property: Dear guest,Words cannot express how grateful we are for your continued loyalty and support over the years! It's truly heartwarming to know that our professional and helpful staff have made such a positive impression during each of your stays. We take great pride in providing top-notch service, and your recognition means the world to us.We're also delighted that you find our large apartments and prime location in Tianhe to be such winning features. It's our constant endeavor to offer excellent value for the price, and we're thrilled that you feel we've achieved that.Your kind words will surely be shared with the entire team to boost their morale and inspire them to keep up the great work. We look forward to welcoming you back many more times in the future and will always strive to make each visit even better than the last. If there's anything we can do to enhance your experience further, please don't hesitate to let us know.Thank you again for choosing us time and time again. Have a wonderful day!

Response from Property: Dear guest,First and foremost, we sincerely apologize for the extremely disappointing experience you had during your stay at our hotel. Your feedback is of utmost importance to us, and we are truly sorry that we failed to meet your expectations.Regarding the cleanliness issue, this is completely unacceptable. We have immediately taken action by retraining our housekeeping staff and implementing more rigorous inspection procedures to ensure that every room is thoroughly cleaned and free of any debris or hazards such as fruit seeds and broken glass.We are also deeply sorry for the inconvenience caused by the insufficient bedding and towels. Our standard procedure should have been to provide adequate supplies based on the number of guests. We have reviewed our inventory management and staff training to prevent this from happening again. Our team has been reminded that guest comfort is our top priority.The problems with the shower are equally concerning. Our maintenance team has been dispatched to thoroughly check and repair the water temperature control and fixtures in the shower to ensure a stable and comfortable bathing experience for future guests.We understand your disappointment and frustration, and we are committed to making significant improvements. We hope that you will consider giving us another chance in the future to redeem ourselves and provide you with the quality stay you deserve. Thank you for bringing these issues to our attention.

Response from Property: Dear Guest,Thank you for your kind review. We are delighted that you appreciated our excellent location and the size of the room. Regarding the language proficiency of our staff, we are constantly working on improving their English skills to provide better service to all our guests. We hope to have the opportunity to welcome you back in the future and offer you an even more satisfactory experience.