Ascott Guangzhou

Ascott Guangzhou Reviews

Ascott Guangzhou

No.73 East Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510630, ChinaView Hotel Details
Ascott Guangzhou
Ascott GuangzhouAscott GuangzhouAscott Guangzhou
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1 night

Ascott Guangzhou Guest Reviews

4.5/5
Good
410 Reviews
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(410)
Positive reviews(388)
Reviews with photos/video(63)
Easy to get around(29)
Large rooms(19)
Friendly front desk staff(15)
Convenient for shopping(15)
Average sound insulation(13)
Close to metro(10)
Perfect for kids(9)
Tasty food(5)
Negative reviews(22)
jkim90058
Deluxe Executive Suite - 1-Room
Checked in Sep 2024
Business travelers
5 Reviews
4.5/5
Great
Posted on Oct 25, 2024
Rooms were being renovated but none of the renovated was available when I checked-in and was given one of the old rooms, which was clean but definitely dated. The mattress was hard and uncomfortable and gave me a back ache in the mornings. Hopefully they will change it to a better quality one. And the pillows were flimsy and sub-standard as well. Other than that, great location, great staff, average breakfast.
Response from Property: Thank you for choosing Ascott Guangzhou as the place to stay for your trip and taking the time to share your experience with us. We are in the process of upgrading the facilities and equipments of the rooms，trying to bring guests a better experience, thank you for your valuable comments and we sincerely look forward to welcoming you back to Ascott Guangzhou!
Hsiang Loong
Two-bedroom Deluxe Suite
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
Happy with the place. Spacious and clean. Location is good. Service is excellent.
Response from Property: Hello, thank you for choosing Ascott Serviced Apartments as your accommodation for this trip and sharing your stay experience with us despite your busy schedule. Your affirmation and praise will inspire us to continue to work hard to provide guests with better services. Thank you again for your support and affirmation, and we sincerely look forward to seeing you again at Ascott.
Guest User
Deluxe Suite - 1-Room
Checked in Mar 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Apr 14, 2024
It’s really pretty close to the shopping mall and close to canton towel! And the room are very clean and I will visit here again
Response from Property: Dear GuestsGreeting from Ascott Guanghzou !Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We have we can get 5 points recommend from you.
Swee Heng
Two-bedroom Deluxe Suite
Checked in Apr 2024
Family
10 Reviews
4.5/5
Great
Posted on Jun 4, 2024
Location near metro and shopping. Clean and big rooms.
Response from Property: Thank you for choosing Ascott Guangzhou as the place to stay for your trip and taking the time to share your experience with us. Your affirmation and favorable comments will inspire us to keep striving for excellence and provide more perfect and thoughtful services for every guest. Thank you again for your support and affirmation, and we sincerely look forward to welcoming you back to Ascott Guangzhou!
HYLeon
Deluxe Suite - 1-Room
Checked in Jul 2024
Business travelers
7 Reviews
4.0/5
Very Good
Posted on Aug 9, 2024
Good location. Building is getting old, need some refreshing renovations to spruce up.
Response from Property: Thank you for choosing Ascott Guangzhou as the place to stay for your trip and taking the time to share your experience with us. We are in the process of upgrading the facilities and equipments of the rooms，trying to bring guests a better experience, thank you for your valuable comments and we sincerely look forward to welcoming you back to Ascott Guangzhou!
Guest User
Deluxe Suite - 1-Room
Checked in May 2024
Family
7 Reviews
4.0/5
Very Good
Posted on Jun 18, 2024
Undergoing renovation. Stated start reno at 9am but drilling and hacking started at 8am instead disturbing sleep.
Response from Property: Thank you for choosing Ascott Guangzhou as the place to stay for your trip and taking the time to share your experience with us. We apologize for the inconvenience caused and appreciate your great support and patience. We will give a feedback to our construction crews. Thank you again for your supportand we sincerely look forward to welcoming you back to Ascott Guangzhou!
Jt833
Two-bedroom Deluxe Suite
Checked in May 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
Absolutely wonderful i have to say. Booked the 2 bedroom suite for 3 nights for my family. Room was newly renovated, service was fantastic. Location was good, right beside taikoo hui shopping mall.
Response from Property: Thank you for choosing Ascott Guangzhou as the place to stay for your trip and taking the time to share your experience with us. Your affirmation and favorable comments will inspire us to keep striving for excellence and provide more perfect and thoughtful services for every guest. Thank you again for your support and affirmation, and we sincerely look forward to welcoming you back to Ascott Guangzhou!
We
Deluxe Suite - 1-Room
Checked in Feb 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Mar 19, 2024
The front reception staff went beyond their normal check in duties by answering my various queries on direction to different venues and suggested better transport options which ease my travel and time. Ms Hikari Huo in particular even offered her phone number and asked that if I encountered difficulty to ask for help and get them to call her. That is very thoughtful of her. The hotel also greeted female guests with gifts in the lobby on International women day.
Response from Property: Hello, thank you for choosing Ascott Serviced Apartments as your stay for this trip, and for taking the time to share your stay experience with us despite your busy schedule. Your affirmation and praise will inspire us to continue to work hard to provide guests with better services. Thank you again for your support and recognition of us, and we sincerely look forward to your visit to Ascott again.
Anonymous User
Executive Suite - 1-Room
Checked in Aug 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2023
Very good, clean & convenient. Only 5 mins walk from mtr, big room & nice view
Response from Property: Hello, thank you for choosing Ascott Serviced Apartments as your stay for this trip, and for taking the time to share your stay experience with us despite your busy schedule. Your affirmation and praise will inspire us to continue to work hard to provide guests with better services. Thank you again for your support and recognition of us, and we sincerely look forward to your visit to Ascott again
Katina
Two-bedroom Deluxe Suite
Checked in Nov 2023
Family
6 Reviews
4.7/5
Amazing
Posted on Dec 30, 2023
Ascott check in staff are helpful and accommodating. Breakfast selection is good and food is appetising. Hotel location is around 5 min walk from the nearest metro station n near Guangzhou East station. Across the street is the high end shopping mall 太古汇. The rooms are clean but the furnishings a bit old fashioned. Overall, my family is satisfied with our stay at Ascott.
Response from Property: Hello! Thank you very much for choosing to stay at Ascott Guangzhou Serviced Apartments and for your valuable comments. We are updating and maintaining the hotel's facilities and equipment, hoping to bring you a different stay experience in the future. We will work hard to improve service quality and create a more comfortable living environment, and we sincerely look forward to your visit again.
Kian Chye
Executive Suite - 1-Room
Checked in Nov 2023
Solo travelers
3 Reviews
4.5/5
Great
Posted on Dec 15, 2023
The hotel is old but well maintained with good hygiene. Overall I enjoyed my stay. And a note to Coral (Front Desk) for his Customer Service.
Response from Property: Dear guest, thank you for choosing Ascott Guangzhou Serviced Apartments and sharing your stay experience with us. We are deeply sorry that your expectations were not met during your stay. We have reported the issues mentioned in your comments to the relevant departments. Improvements will certainly be made. Thank you for your valuable feedback. We will work hard to improve service quality and create a more comfortable living environment. We sincerely look forward to your visit again.
Retni wulansari
Two-bedroom Deluxe Suite
Checked in Mar 2023
Business travelers
7 Reviews
3.7/5
Posted on May 1, 2023
we are repeat staying at this hotel, and keep the luggage at lobby while we are outgoing from guangzhou. the apartment nearby taikoo
Response from Property: Hello, thank you for choosing Ascott Serviced Apartments as your accommodation for this trip, and sharing your stay experience with us despite your busy schedule. Your affirmation and praise will motivate us to continue to work hard to provide customers with better services. Thank you again for your support and affirmation to us, and sincerely look forward to your visit to Ascott again!
Anonymous User
Deluxe Executive Suite - 1-Room
Checked in Sep 2023
Family
4 Reviews
4.5/5
Great
Posted on Oct 29, 2023
Apartment abit old though well maintained. Excellent location... Near to Taikoo Mall and walking distance to many amenities and subway. The convenience store and Wuu restaurant below is an added bonus for quick bites - round the clock!
Response from Property: Dear Guest, thank you for choosing Ascott Guangzhou as your stay for this trip and sharing your stay with us. Your affirmation and praise will motivate us to continue to work hard to provide guests with more perfect service. Thank you again for your support and recognition, and we sincerely look forward to your visit to Ascott Guangzhou again.
Guest User
Two-bedroom Deluxe Suite
Checked in Oct 2023
Family
3 Reviews
4.5/5
Great
Posted on Nov 20, 2023
Overall experience was great, will consider to come back sometime soon.
Response from Property: Dear Guest, thank you for choosing Ascott Guangzhou as your stay for this trip and sharing your stay with us. Your affirmation and praise will motivate us to continue to work hard to provide guests with more perfect service. Thank you again for your support and recognition, and we sincerely look forward to your visit to Ascott Guangzhou again.
Hiang Meng
Two-bedroom Deluxe Suite
Checked in Nov 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 28, 2024
excellent location and excellent service from the counter staffs
Response from Property: Hello, thank you for choosing the Ascott Service Apartment as your accommodation for this trip and sharing your stay experience with us amidst your busy schedule. Your affirmation and positive feedback will motivate us to continuously strive and provide customers with more comprehensive services. Thank you again for your support and affirmation.