Anonymous User
September 6, 2021
I think the hotel as a whole is pretty good, but the service is really average, there is no parking space when I go there, and the exaggerated bicycle lanes are full of cars. I ask the customer service if there is a parking lot nearby? If you really can’t find a parking space, can you apply for a refund, the customer service will directly say that it is my business with Ctrip, and it has nothing to do with her. Checking out the next day, because I wanted to finish lunch and left, I ordered ** but did not arrive. I said if I check out half an hour to one hour late, what would be the charge, the customer service said that half an hour would be charged as half a day. Generally, a delay of one hour like this kind of hotel is charged 20-30 RMB. The extra room charge here is more than half of the original room rate. I feel a little uncomfortable.
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