Junfu Hotel (NanpuMetro Station, 2 stopsfrom Guangzhou SouthRailway Station)

The stay was very comfortable, the environment was clean, and the service was good. It's also conveniently located for getting around. I'll definitely choose this hotel again next time.

This hotel has both pros and cons, and this review is intended as a reference for future travelers. Let's start with the pros ⬇️ **Consecutive Stays Enjoy Breakfast**: This is indeed a good point. Breakfast vouchers are provided based on the number of occupants and the corresponding number of days of stay. The breakfast selection is quite rich, covering both Chinese and Western styles. **Guaranteed Late Check-out until 15:00**: An extra hour of late check-out is offered, giving guests more rest and preparation time. **[24/7 Care] Super attentive 24-hour butler service**: When I needed items replenished in the room after 10 PM, a butler promptly responded and had a robot deliver them to the door. When there was an issue with the room's internet, they also came to check and try to resolve it in a timely manner. **Facilities**: Self-service laundry + gym are available, and it's very close to the subway, making transportation convenient. ...Here are the cons ⬇️ **Hygiene**: Initially, I booked an Elegant King Room. Upon check-in, the front desk said they had upgraded me for free. After entering, I found that I was indeed upgraded to a Serene King Room, which was priced higher on the platform. However, the entire room was filled with a strong smell of smoke. The smell had permeated the bedding and persisted even with the air conditioning and fresh air system on. I also found obvious stains on the bed sheets. After discussing with the front desk, they offered me a discounted price to pay for another upgrade. However, the bed sheets in the new room still had similar stains as shown in a picture. Considering how tiring it would be to keep switching rooms, I didn't say anything. **Facilities**: After the upgrade, I wanted to settle down quietly, but when I turned on the TV, I found it had no internet. My phone could connect, but the TV couldn't, so I couldn't cast content. After the front desk came to troubleshoot, they confirmed the issue and proactively offered another room change. After moving to the new room, I found that the TV still had no internet. Moreover, the room was positioned right in front of the elevator, and the door's security chain was broken. As we all know, a hotel door's deadbolt is meaningless without a security chain, as someone with a key card can simply swipe and push down the handle to open it. Considering safety concerns, we returned to our previously upgraded room. **Service**: On the day of check-out, around 2:20 PM, I went to the fourth floor to retrieve something with my room card. Upon returning, due to the hotel's policy, the room card became invalid after 2 PM on check-out day, and my personal belongings were still in the room, but I couldn't open the door. I asked a cleaning lady for help. I explained the situation to her, and she said that hotel policy did not allow opening guest rooms arbitrarily. This policy and commitment to confidentiality are commendable, but even after I explained the situation and offered to have the front desk verify my identity by phone, the cleaning lady still refused to open the door. I went down to the front desk myself and understood that they were busy and couldn't bring a new key card up. So I had them issue a new key card and went back up to open the door, but it still didn't work. Left with no choice, I called the front desk again and asked if they could instruct the cleaning lady to open the door for me. They said yes, which indicates it wasn't as strictly impossible as the first cleaning lady claimed, especially since I had offered to verify my identity with the front desk. Yet, I was still made to make an unnecessary trip. Finally, after entering the room, another cleaning lady immediately came and asked if I was extending my stay and if they should clean. I said I had just gone to get something and would be leaving around 3 PM. The cleaning lady paused and mumbled, expressing her confusion, saying it was almost 3 PM anyway... Firstly, I hope your company will strengthen the inspection and repair of hotel hardware facilities based on the above feedback. Secondly, please enhance staff training so that customers are not made to run around for minor issues.

Overall, the hotel is quite good, and the staff's service attitude is excellent. The facilities are convenient, and the breakfast buffet offers well-prepared dishes. I'll definitely book this hotel again on my next trip to Guangzhou.

Great hotel! The location is convenient, and the room was clean, comfortable, and well-equipped. The front desk staff were warm and attentive, and the breakfast offered a wide variety of choices. Overall, it was a fantastic experience with excellent value for money. I'll definitely be back!

The front desk staff were incredibly gentle and helpful; any issues we had during our stay were resolved quickly. The room looked exactly like the pictures, and the bedding was very comfortable. There was a good variety for breakfast. We felt safe and comfortable staying with our child, who absolutely loved the juice at the front desk – they had to have a cup every time we passed by, and the staff were always warm and patient. Truly a family-friendly hotel, highly recommended.

Parking is convenient, as there's a car park available. It's also easy to get around on foot; the subway station is right across the street from the hotel entrance.