No.160 Shuguang Road, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Vienna Hotel Guest Reviews
4.5/5
Good
1101 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1101)
Positive reviews(1070)
Reviews with photos/video(72)
Awesome amenities(114)
Classy environment(68)
Friendly front desk staff(64)
Easy to get around(53)
Quiet & comfortable(45)
Perfect for business trips(35)
Tasty food(14)
Amazing natural light(11)
Negative reviews(31)
Guest User
Standard Double Bed Room (Work Desk + European Style)
Checked in May 2024
Solo travelers
2 Reviews
3.2/5
Posted on Jul 2, 2024
Had told the hotel the room temperature could not work well but finally nothing done but asked me to tolerate and accept apologies. No fan was provided. Because it was already late night, I did not request for room change (booked a standard queen). I had to take out my small handheld fan for sleep at the room at temperature marked 26 degree Celsius!! In next morning when wake up it went down to 24 degree Celsius. In this hot summer it is not a good choice to stay at this hotel. Other than that, all are okay for stay 1-2 nights. Breakfast is fine - simple but still have a few choices. Nearby a commercial street for food/fruits and local shopping. Adaptors for charging mobiles are useless.
Response from Property: Thank you for choosing a Vienna hotel and taking the time to share your stay experience. We apologize that your stay did not meet your expectations. In response to the air conditioning issue you raised, the hotel will strengthen the maintenance of air conditioning and provide training to employees to prevent such situations from happening again. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
AESEBU
Standard Double Bed Room (Work Desk + European Style)
Checked in Sep 2024
Family
13 Reviews
3.5/5
Posted on Nov 27, 2024
Walking distance to the Ski World. Others are average in the area.
Response from Property: Dear guest: Hello, thank you for checking in and taking the time to share your stay experience with us. I'm sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. We believe that you will have a better stay experience during your next stay. The hotel looks forward to your next visit and wishes you a happy life!
Ling Fung Vincent
Standard Double Bed Room (Work Desk + European Style)
Checked in Dec 2023
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
Not bad overall. Sex toys kiosk available in the room, good or bad that is up to you. haha
Standard Double Bed Room (Work Desk + European Style)
Checked in Sep 2024
Travel with friends
1 Reviews
4.5/5
Great
Posted on Oct 14, 2024
Good services and.clean
Response from Property: 感謝您入住維也納酒店並對我們的服務滿意, 也非常感謝您對我們的支持與厚愛, 我們一定會更加努力, 竭誠為您提供更為優質的服務, 期待您下次光臨! 謝謝! PS. 如果您是對我們的服務很滿意, 評分應該是 5 分。謝謝您的關注!
Guest User
Standard Double Bed Room (Work Desk + European Style)
Checked in Sep 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
OK OKOK
Response from Property: 尊敬的賓客,感謝您選擇入住我們酒店並抽出寶貴的時間給予我們一個體驗反饋、對於給您帶來的不愉快的體驗、我們深感抱歉、對於您所反饋的內容、酒店會針對性的去整改、期待您下次過來入住會有全新體驗、能達到您對於入住酒店的一個預期就是我們一直為之努力的動力、歡迎您下次光臨!
Guest User
Deluxe Double Bed Room (Work Desk + European Style)
Checked in Jan 2024
Couples
7 Reviews
3.5/5
Posted on Apr 9, 2024
Good location
Response from Property: 尊敬的住客,感謝您抽出寶貴時間對廣州融創萬達城店進行誠摯的點評,您的滿意是我們前進的動力。酒店現增加了入住 免按金,退房零停留等服務,酒店客房配有免費高速WIFI,是您外出旅遊的最佳選擇,我們房間一客一換,一客一消毒,專人查房,為住客提供安心住,前台有叫醒服務,叫車服務,衹為您提供更好的入住體驗。再次感謝 您對維也納酒店廣州融創樂園店的厚愛,我們期待您的再次光臨!
Guest User
Deluxe Room (2 beds)
Checked in May 2023
Business travelers
27 Reviews
5.0/5
Outstanding
Posted on Aug 8, 2023
设施:OK
卫生:OK
环境:OK
服务:Ok
Response from Property: 尊敬的客人,您好!我是您的網上貼身管家“小維”。感謝 您抽出寶貴時間對維也納酒店(花都金融中心融創樂園店)的誠摯點評。酒店提供入住零等待、 寄存、叫車叫早等服務,誠摯邀請您體驗,後續我們將致力於為您提供更好的入 住體驗。再次感謝您對維也納酒店融創樂園店的厚愛,小維期待您常回家看 看檢查我們有沒有懈怠!
Guest User
Standard Twin Room (Work Desk + European Style)
Checked in Feb 2023
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Mar 3, 2023
very good!
Response from Property: 尊敬的賓客: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Guest User
Standard Double Bed Room (Work Desk + European Style)
Checked in Mar 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is very good'
good environment'
Service: The service of the lady at the front desk is very good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your comments and good suggestions. The hotel is equipped with the Yumeng Bed, which is tailor-made to fit the human body curve with pocketed independent spring design, which fits the force points and curve principle design of various parts of the human body. Independent springs do not interfere with each other and are noiseless. Automatically adjust bad sleeping postures, effectively reduce the pressure of human blood circulation and relieve fatigue. If you like, you can also call the front desk to make a reservation, take the mattress home, and let Vienna accompany you all the time! Your affirmation is our greatest pursuit. My world is full of stars. I love you! Come often
Anonymous User
Standard Double Bed Room (Work Desk + European Style)
Checked in Mar 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
The room was clean and hygienic, and the sleep was very comfortable. For someone with insomnia like me, I was particularly satisfied. I slept until noon and missed breakfast. The location was easy to find, the lobby was spacious and bright, and the waiter service was very good. Great
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your comments and good suggestions. The hotel is equipped with the Yumeng Bed, which is tailor-made to fit the human body curve with pocketed independent spring design, which fits the force points and curve principle design of various parts of the human body. Independent springs do not interfere with each other and are noiseless. Automatically adjust bad sleeping postures, effectively reduce the pressure of human blood circulation and relieve fatigue. If you like, you can also call the front desk to make a reservation, take the mattress home, and let Vienna accompany you all the time! Your affirmation is our greatest pursuit. My world is full of stars. I love you! Come often
Guest User
Standard Double Bed Room (Work Desk + European Style)
Checked in Mar 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is very good, the facilities and hygiene are OK, the air is well ventilated, the location is excellent, it is very convenient to cross the road from Sunac, and parking is free.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel (Huadu Financial Center Sunac Park). The hotel provides services such as zero waiting for check-in, storage, taxi calling and early morning call, and sincerely invites you to experience it. In the future, we will be committed to providing you with a better check-in experience. Thank you again for your love for Vienna Hotel Sunac Park. Xiao Wei looks forward to you coming home often to check if we are slacking off!
Anonymous User
Standard Double Bed Room (Work Desk + European Style)
Checked in Mar 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
The hotel is clean and tidy, all rooms have exterior windows, the service is also very good, and it is just across the street from Sunac Snow World.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Guangzhou Huadu Financial Center Sunac Park. The hotel provides services such as zero waiting for check-in, storage, taxi call and early call, and sincerely invites you to experience it. We will be committed to providing you with a better check-in experience in the future. Thank you again for your love for Vienna Hotel Sunac Wanda City Branch. Xiao Wei looks forward to you coming home often to check if we are slacking off!
Guest User
Standard Double Bed Room (Work Desk + European Style)
Checked in Feb 2024
Family
1 Reviews
3.7/5
Posted on Apr 30, 2024
The hotel is very cost-effective and very close to Rexueqiji. You can walk there. I arrived at the hotel at around 12 o'clock in the morning. You can check in early. The hotel is very clean and comfortable. I will consider staying here again if I come to ski again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna Hotel (Huadu Financial Center Cultural Tourism City Snow World Branch) and being satisfied with our service. Thank you for your support and love. We will definitely work harder to provide you with better service and look forward to your next visit! Thank you! PS. If you are very satisfied with our service, the rating should be 5 points. Thank you for your attention!
肥牛Kcow
Standard Twin Room (Work Desk + European Style)
Checked in Feb 2024
Travel with friends
15 Reviews
4.2/5
Very Good
Posted on Apr 2, 2024
The hotel room is similar to the picture, but the carpet is older and dirty. Other services are also good, including late check-out until 2 o'clock. Alternatively, you can take another hour for $30. No need for breakfast, it's a waste of time. The location is very convenient and very close to Sunac Snow World. There are many places nearby for late night snacks, massage, etc.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the Vienna Hotel. We are very sorry to disappoint you during your stay. We are deeply sorry for this. We will study the issues you mentioned carefully and actively make corrections. Thank you for your help. We hope that your next visit will be helpful. We will provide you with a satisfactory stay experience during your first stay, and we hope that Vienna Hotel will become your first choice in Huadu, Guangzhou.
Carol
Standard Double Bed Room (Work Desk + European Style)
Checked in Feb 2024
Family
2 Reviews
4.5/5
Great
Posted on Apr 2, 2024
This trip is mainly to visit Sunac. It takes about 10 minutes to walk from the hotel, which is very convenient! But the air conditioner is a bit insufficient. It was much cooler after asking the waiter to deal with it.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and review! Thank you for your opinion. During your stay, the room is full and there are many tourists. Please forgive me! We will strengthen the improvement of the hotel's software and hardware facilities and service quality. Vienna Hotel regularly maintains and updates the room environment, equipment and public area facilities in order to provide you with a more comfortable and tidy environment during your stay. We hope that you will come next time There is a whole new feeling when you visit! Looking forward to experiencing it again!