CityNote Hotel (Guangzhou Zhujiang New City Taikoohui Store)

excellent service from the front desk. Giving patience guidance. Really very helpful in my going places and shoppings. This hotel is in the centre of quality international brands shopping. Walking to subway convenient.

Cozy hotel in a great location, walking distance to many eateries and shopping malls, and subway station.

This is the worst hotel I’ve ever booked. 1. The hotel booking seems to depend entirely on luck. I booked three rooms, and only one matched the photos provided - and even that one had a strong, unpleasant odor that was unbearable, forcing me to request a room change. The other two rooms were significantly smaller than expected and did not match the listing at all. Overall, the size and presentation were misleading, and we felt deceived. 2. The soundproofing is extremely poor. The walls seem very thin, almost as if they’re hollow, and I could easily hear noise from other rooms, which made it hard to rest. 3. Although the hotel is supposed to be non-smoking, I saw guests smoking openly while the reception staff ignored it. 4. I was given the wrong Taobao parcel by the front desk, which was quite inconvenient. 5. The reception staff provided poor service and appeared uninterested in addressing guests’ concerns. The only positives were the convenient location and the housekeeping, as the room was kept clean and well maintained. Overall, this was a disappointing stay. I would not return and would advise others to book at your own risk.