Guest User
March 14, 2025
The room has a persistent and very bad smell
The front desk service attitude is bad and they are good at shirking responsibility.
Because I asked the guests to clean the room only when they reminded me, and because I left early and came back late, I forgot to ask for cleaning. The room was not cleaned for two consecutive nights, and I accepted it. On the last night, they also refused to replace the bath towels and toiletries because they said it was my problem and I didn't tell the front desk. So I don't need help to solve the problem and I'm unwilling to serve. Finally, the toiletries were replaced after the argument.
The room still continued to smell.
We changed rooms the next day, but there was still that lingering bad smell.
Sorry, be realistic
My idea is to solve the problem, not to know whether the theory is right or wrong. Then ignore it. I didn't ask for cleaning late at night, just a change of toiletries. Being rejected feels bad.
Later, the front desk clerk and the boss called to complain, insisting that he had given instructions to the guest. It seemed like the customer was making things difficult for him and he felt bad.
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