City Comfort Hotel Premier (Guangzhou Haizhu Square Beijing Road Pedestrian Street Store)

The decoration is very new and there is no peculiar smell, because the child's college entrance examination specially asked for the north room, which is quieter, the room is less soundproof, the sound of closing doors and the sound of water are louder, everything else is good, and the girl at the front desk is also very enthusiastic.

The hotel’s service is enthusiastic, epidemic prevention measures are in place, the rooms are clean, relatively quiet, and satisfactory!

The room is very nice and very satisfied. The front desk staff was nice, and they poured me tea as soon as they walked in. I need help with my luggage when I go. I called the front desk, and the front desk brother came to the room to help me immediately, which was very heartwarming. The surrounding environment is also good, the restaurant eats a lot, and the hotel is also convenient to go to scenic spots. It is worth mentioning that the mattress in this room is moderately firm and comfortable to sleep. I am very comfortable when I come across such a hotel on a business trip. Printing stuff is also free. like.

I have stayed for the second time~ Thank you very much for the lady at the front desk for her kindness~ Seeing me there are many people, I also upgrade to the deluxe room for free~ The service attitude is very good~ The only bad thing is that the toilet smells too stinky~ I hope it needs to be improved.

This is the most I have ever lived! difference! of! (No one) Hotel, just say two things, no soundproofing, and very bad attitude! We checked into the hotel at 23:30 at night, let alone the hotel furnishings and sanitary issues. As soon as I entered the house, I could hear the violent sound of water pipes coming from the ceiling. It was like living directly next to a river. I thought it was very late. I could sleep after taking a shower upstairs, but because the room I lived in was on the second floor, I waited until After 12 o'clock in the morning, the sound of running water still continued. There should be a main downpipe. As long as there is a shower on any floor upstairs, the flushing sound can be heard. Even the sound of walking slippers is unobstructed, as if a pipe is standing on your head; The bed is close to the window, and the window is next to the street downstairs. It is clear that the big brother threw a can on the street. There are always cars passing by, and the warriors who can sleep in the double-click of the water pipe and the sound of cars are all warriors. We stayed for a while, and immediately contacted the front desk to solve it. The front desk and cleaning came up and only said that the soundproofing of the wine list was not done well, and they had nothing to do. There was no other room to change. I asked if earplugs can be provided. Said that the store is closed (actually, you can buy it for 20 yuan if you send it out, but the hotel doesn’t want to buy it). Ask the front desk to contact the manager, and finally say that the refund will let us check out now, and we will check out temporarily during May 1st, nearby There is no suitable hotel to choose from. However, the soundproofing time of the room is too poor. In order to ensure the rest, we can only search for other houses on the Internet. We find a house 5km away and prepare to let the hotel check out. The hotel has changed its mind. I didn’t retreat just now, and now it’s only 30 minutes apart! Ask the front desk to contact the manager, saying that the manager can't get in touch after sleeping. I have no choice but to report to the police. The front desk heard that the police was called. The manager who was "unavailable" immediately appeared. The manager was arrogant throughout the process. He never mentioned the poor sound insulation of the hotel. He always emphasized that if we check out, they will lose the vacancy if they cannot sell it. The room noise problem caused the guest’s problems to be ignored. We provided the previously recorded noise in the room. The front desk said that there is no problem if you can’t hear the sound of the water. Is flushing too hard to sleep? And the lobby manager also vowed to say that he had stayed in our room for 2 months and did not hear any sound, but from the reviews, this hotel only opened in early April, we checked in on May 3, and the lie just opened up. Come; because this room cannot be accommodated, the negotiation was to no avail, so we left the hotel at half past two and went to check in at another hotel. There was no refund until we left, and there was no apology. Ctrip contacted the hotel and refused to cooperate. I don’t expect to be paid, I just hope that other people don’t step on the pit, don’t stay in this hotel, the new decoration is smelly, the soundproofing is poor, the service attitude is arrogant, don’t make your own travel uncomfortable... Brand chain hotels, this kind of hotel does not pay attention to the guest experience at all, and does not know what "service" is.