Hoikong boutique hotel

Reviews of Hoikong boutique hotel

Hoikong boutique hotel

No. 2133 Guangyuan East Road, Tianhe District, Guangzhou, Guangdong, 510010, ChinaSee Hotel Details
Hoikong boutique hotel
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Guest Reviews

9.1/10
Good
1129 Reviews
Verified reviews
Location9.0
Amenities9.1
Service9.4
Cleanliness9.0
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All reviews(1129)
Positive reviews(1057)
Reviews with photos/video(134)
Classy environment(58)
Friendly front desk staff(49)
Delicious breakfast(37)
Easy to get around(37)
Convenient parking(30)
Stayed multiple times(23)
Perfect for business trips(15)
Tasty coffee(5)
Negative reviews(72)
Guest User
Deluxe Double Room
Stay Date Mar 2026
Other
14 Reviews
2.0/10
Posted on May 1, 2026
This is the most terrible hotel I've ever been to in the world! If you don't want to ruin your stay in the city, don't stay here. The room is completely covered in mold, just like the other rooms, even the kettle is covered in mold!!! It's good that I looked. Staying in this hotel is very life-threatening. The staff doesn't care about you at all, no one wants to do or decide anything. The cleaners will be rude to you, break into your room without your permission, I felt unsafe there. I am attaching all the photos of the room below.
6/12
Response from Property: Dear Guest, Thank you for choosing to stay at Kaigang Boutique Hotel and sharing your experience with us. We are very sorry that we were unable to provide you with a satisfactory stay and service experience. We will definitely take your valuable feedback seriously and make improvements. Please witness our progress and improvements. We sincerely look forward to your next visit and wish you success in your work and happiness in your life.
Guest User
Superior Room (2 Beds)
Stay Date Apr 2026
Business traveler
3 Reviews
4.0/10
Posted on May 6, 2026
The reception looks good, the rest of the hotel is in bad condition. Did not like the place at all. The images of the rooms are AI generated and the actual condition of the room is quiet bad. The carpets have a musty smell and the wall has mold on it. When we asked for a better room, they asked us to pay more. The front desk workers do not know english and will not even try to communicate and make things easy.
6/10
Response from Property: 尊敬的賓客,您好!非常感謝您下榻凱港精品酒店並與我們分享您的入住體驗,您當時説想要換好一點的房間,房型不一樣確實是要補差價的,而且後面我們還是給您免費換了,並沒有收取您任何費用,給您免費升級了房型,如您實在不滿意也不喜歡我們是可以給您免費退房退款的,但是您自己又不退,而且後面還續住了兩天,期間也沒有收到您任何的一個投訴,非常遺憾沒能給您一個滿意的入住和服務體驗,您的寶貴意見我們一定會重視並做出整改,請您見證我們的進步和改進,真誠的期待您下次光臨,祝福您工作順利,生活幸福。
Guest User
Superior Room (2 Beds)
Stay Date Apr 2026
Family
4 Reviews
10/10
Outstanding
Posted on May 3, 2026
Excellent, really good! The service is great too. I recommend everyone to come here!
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:您好!歡迎您入住凱港精品酒店,謝謝您對酒店的用心評價,金盃銀盃不如您的誇獎,金盃銀盃不及您的口碑,我們將持續傾聽,繼續努力,歡迎您的下次惠臨,祝您生活愉快!
Guest User
Preferential Big Bed Room
Stay Date Feb 2026
Family
5 Reviews
10/10
Outstanding
Posted on Mar 17, 2026
Great location. Staff is very friendly also. Will recommend to stay there
Response from Property: 很高興您在凱港酒店有一次愉快並且滿意的入住,凱港得到您的讚許,我們覺得非常的榮幸,我們一直秉承服務至上的理念,為每一位客人提供有温度的服務,我們會繼續努力前進,凱港衷心期待您的再次光臨,祝您生活愉快,工作順利!
Guest User
Preferential Big Bed Room
Stay Date Oct 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Nov 7, 2025
The room was very clean and the bed was comfortable. The free coffee in the lobby was also delicious.
Show OriginalGoogle Translated
Response from Property: Many people pass us by without a chance to meet, and in the blink of an eye, it's gone forever. It's our greatest honor to have met you. Thank you for your perfect review of Kaigang Home. Your encouragement and support are the driving force behind our team's progress. We will dedicate ourselves to providing excellent service and look forward to seeing you again. Wishing you happiness!
Guest User
Deluxe Double Room
Stay Date Apr 2026
Other
4 Reviews
3.5/10
Posted on May 8, 2026
The front desk and common areas looked decent, but the room itself was a letdown. The cleanliness was poor, and some of the staff at the front desk had a very mediocre service attitude.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客,您好!非常感謝您下榻凱港精品酒店並與我們分享您的入住體驗,非常遺憾沒能給您一個滿意的入住和服務體驗,如您接受不了,在入住前15分鐘是可以免費申請退房退款的,您的寶貴意見我們一定會重視並做出整改,請您見證我們的進步和改進,真誠的期待您下次光臨,祝福您工作順利,生活幸福。
Asadgulzar
Superior Room (2 Beds)
Stay Date Mar 2026
Business traveler
6 Reviews
5.5/10
Posted on May 1, 2026
Location is good. Amenties Service and cleaness is very poor. Toilets are very smelly even the water is can’t drain during Shower the Walls are dirty also evening so many mosqituitos
Response from Property: 尊敬的賓客,您好!非常感謝您下榻凱港精品酒店並與我們分享您的入住體驗,非常遺憾沒能給您一個滿意的入住和服務體驗,您的寶貴意見我們一定會重視並做出整改,請您見證我們的進步和改進,真誠的期待您下次光臨,祝福您工作順利,生活幸福。
Guest User
Preferential Big Bed Room
Stay Date Mar 2026
Business traveler
4 Reviews
10/10
Outstanding
Posted on Apr 18, 2026
This stay truly exceeded my expectations; the overall experience was incredibly comfortable. From the moment I checked in, the front desk staff were warm, efficient, and patiently answered all my questions, proactively introducing the hotel facilities and local area. There was no perfunctoriness whatsoever, making me feel welcome right from the start. The room itself was spacious and bright, with excellent natural light and ventilation. The decor was simple yet elegant, and the cleanliness was surprisingly impressive. The bedding was soft and comfortable, and the pillows were just the right height, allowing me to relax quickly and enjoy a peaceful night's sleep without any noise disturbance. The bathroom had a separate wet and dry area, and the toiletries were complete and of good quality. Hot water came quickly, and the water pressure was stable, making showering and washing very convenient. All room facilities were well-maintained; the air conditioning, TV, and internet worked perfectly. Attention to detail was also excellent, with ample tissues, drinking water, tea bags, and coffee provided, ensuring a worry-free and comfortable stay. The public areas were elegantly designed and equally clean. The corridors were quiet and tidy, and the elevators ran smoothly and quickly. The hotel's location is also very convenient, making travel, dining, and shopping easy. The surrounding transportation is smooth, making it suitable for both leisure and business travelers. What truly enhanced my impression was the hotel's attention to service details. Staff members always greeted guests proactively, responded promptly to requests, and maintained a gentle and polite demeanor, truly making me feel at home. The overall value for money is excellent; whether it's the environment, cleanliness, facilities, or service, there's nothing to fault. It was a comfortable and reassuring stay. Next time I'm in the area, this hotel will definitely be my first choice, and I wholeheartedly recommend it to friends who need accommodation. It was indeed a very satisfying stay.
Show OriginalGoogle Translated
Response from Property: The deep night sky, because of your arrival, instantly bursts into countless starlight. Your satisfaction is our greatest honor!
Lingai_
Preferential Big Bed Room
Stay Date Mar 2026
Couple
6 Reviews
4.5/10
Posted on Apr 10, 2026
I don’t think u will want to stay here with unpleasant smell in room, non proactive staff at the lobby, smoky corridor and more! Online purchased area are tons with lots of item. U need to self check your own items. Staffs won’t be helping u. The amenities at the lobby are always the same amoint like didn’t really top up the items.
Response from Property: Dear Guest: We are very sorry that we were unable to provide you with a satisfactory stay. Our management takes your negative experience and feedback very seriously and promises to make improvements. The hotel also deeply recognizes its shortcomings. Please give us another chance. We will continue to improve. Please witness our hotel firsthand and we look forward to your next visit. We wish you a pleasant life.
Mahabir Agrawal
Preferential Big Bed Room
Stay Date Mar 2026
Business traveler
47 Reviews
10/10
Outstanding
Posted on Apr 9, 2026
I can say this is the best hotel in this area .front staff very cooperative rooms great and comfortable.shahe wholesale market 2 minutes away by foot good breakfasts everything great
Response from Property: 尊敬的賓客您好,看了您的好評,我們倍感榮幸,非常感謝您在眾多酒店之中選擇了凱港酒店,給您提供優質貼心的服務是我們義不容辭的責任,讓您在這個城市也能感受到無比的温暖,希望您的每一次出行都與我們相伴,為您的生活帶來更多意外的感動哦!
Guest User
Superior Room (2 Beds)
Stay Date Feb 2026
Business traveler
1 Reviews
10/10
Outstanding
Posted on Apr 3, 2026
The front desk service was excellent. We arrived early and they specially arranged for us to check in. They tried their best to accommodate all our requests, which was great. The location is also very convenient for getting around.
Show OriginalGoogle Translated
Response from Property: 很多人擦肩而過,來不及遇見,轉眼就是永遠,凱港最大的榮幸就是能遇見您,謝謝您對凱港家的滿分好評,您的鼓勵與支持是我們家人們前進的動力,我們會用心做好服務期待着與您下次相遇,祝您快樂!
Guest User
Deluxe Double Room
Stay Date Mar 2026
Family
29 Reviews
10/10
Outstanding
Posted on Apr 21, 2026
The hotel was clean and tidy, and the staff were very friendly. See you next month!
Show OriginalGoogle Translated
Response from Property: 看那天地日月,恆靜無言;青山長河,世代綿延;就像在我心中,你從未離去,也從未改變。棒棒的五分好評,凱港也給客官666個贊
Guest User
Preferential Big Bed Room
Stay Date Jul 2025
Traveling with friends
19 Reviews
8.0/10
Very good
Posted on Aug 25, 2025
Suitable for a short stay, it’s clean although the carpet has a smell to it. I was impressed by the breakfast and the breakfast patio with beautiful lush green plants. The service was excellent, response time to any question or request was near instantaneous.
Response from Property: 有了芬芳的玫瑰,才有蝴蝶的飛舞;有了蔚藍的海洋,才有魚兒的暢遊; 有了無邊的夜空,才有星光的燦爛; 有了客官的出現,才有凱港和小夥伴的精彩!祝您快樂!
Guest User
Superior Room (2 Beds)
Stay Date Dec 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Mar 22, 2026
cool enough
Response from Property: Look at the heavens and earth, the sun and moon, eternally silent; the green mountains and long rivers, stretching through generations; just like in my heart, you have never left, nor have you ever changed. A fantastic five-star review! Kaigang also gives you 666 thumbs up!
sudipsitaula
Preferential Big Bed Room
Stay Date Dec 2025
Business traveler
9 Reviews
4.0/10
Posted on Jan 25, 2026
hotel is quiet old and need renovation, elevator was very dirty and there was a strange smell coming from it and lobby was not great as well
Response from Property: Dear Guest: We are very sorry that we were unable to provide you with a satisfactory stay. Our management takes your negative experience and feedback very seriously and promises to make improvements. The hotel also deeply recognizes its shortcomings. Please give us another chance. We will continue to improve. Please witness our hotel firsthand and we look forward to your next visit. We wish you a pleasant life.