Guest User
December 30, 2023
I have stayed at Yihai so many times, and basically every time I use points to upgrade the room type. When I checked in last night, I was actually given the first and last rooms in the same room type as originally planned. I called the front desk and was told that I did not tell the front desk about the upgrade. Room type, hasn’t the hotel already confirmed it when I made the reservation? Why do I need to tell the front desk as a customer? Even if I check out late at 2 o'clock, I still need to tell you. This proves the front desk's lack of service experience! Later, after I changed the room type, I found out that there was still an empty room and I was given the last room. I had already checked in very late, so I had to go to the front desk to change. It was ridiculous! The front desk called at around 1:20 the next day to ask whether to check out or extend the room. Isn't my check-out time only at 2:00? The front desk told me that I must check out before 2 o'clock. Please tell me why I was not informed in advance when I checked in, which caused me to check out in a hurry! All of the above reflect the lack of work experience and poor service attitude of the front desk person. Guests are also required to take the initiative to tell you what services I have! The experience is very different from the previous stays! The experience is very poor!
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