Reviews of Guangzhou Sanyu Hotel

Response from Property: 親愛的客人，您好呀！看到您這麼用心地分享入住體驗，真的特別開心呢~ 泳池雖然不大，但能給您帶來安靜舒適的體驗真是太好了！我們一直很注重保持水温和清潔度，看來您也感受到了呢~房間的智能語音系統得到您的認可，我們團隊的小夥伴一定會偷着樂！您發現的"隱藏機位"也太會找了吧~主樓側面的市景視角確實是小眾打卡點呢，下次來可以試試黃昏時分去拍，晚霞超美的！聽説您錯過了自助餐有點小遺憾呢...不過餐吧的烤串能合您胃口真是太好啦！期待您下次再來玩，我們一定為您留好窗邊的位置！（๑˃̵ᴗ˂̵）و

Response from Property: Dear Guest, Thank you for your review of our hotel! We are delighted that you were satisfied with the front desk service at Sanyu Hotel. We will continue to strive to improve our reception services and look forward to your next visit.

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to know that you were satisfied with the hotel's Chinese New Year activities and accommodations. Creating a warm and joyful festive atmosphere for our guests has always been our service principle. During the Spring Festival, we have carefully planned a series of special activities to add more joy to your holiday. Your satisfaction is the greatest recognition of our work. We will continue to maintain high standards of service and look forward to bringing you more surprises and wonderful memories in future holidays. If you have any suggestions or needs, please feel free to contact us. We wish you a happy Chinese New Year and a happy family!

Response from Property: Dear Guest, Thank you so much for your review! We greatly appreciate your positive feedback and support. We will continue to strive to provide you with better service and a better experience. We will continue to enhance our staff's service training to ensure they can provide you with professional service. We hope you will experience our warmth and attentive service again on your next stay.

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to learn that you were satisfied with the professionalism of our front desk staff and the overall hotel environment. Your recognition will motivate us to maintain our high standards of service. The hotel's tranquil environment is designed to provide guests with a superior restful experience. We will pass on your encouragement to the relevant teams, which will become our driving force for continuous improvement. We look forward to providing you with warm and attentive service again on your next trip. Please feel free to contact us if you require any assistance.

Response from Property: Dear Guest, Thank you for your comprehensive and detailed review! Thank you for choosing to stay at Sanyu Hotel. We are committed to creating a first-class accommodation environment and providing high-quality service to ensure your peace of mind and comfort. While maintaining strict hygiene standards, we are also continuously improving our facilities. The hotel's newly launched Frono Oxygen Executive Deep Sleep Room is spacious and bright, dedicated to providing you with a high-quality sleep experience. We welcome you to experience it next time you stay.

Response from Property: Dear Guest, Thank you for taking the time to leave your valuable review! Your complete satisfaction is our greatest motivation. Service has no end, only a beginning! We are constantly striving to perfect every detail, making Sanyu Hotel your warm haven. Our newly launched Flonox Executive Deep Sleep Room offers you a high-quality sleep experience, and we warmly welcome you to experience it next time.

Response from Property: 尊敬的賓客：非常感謝您的點評，我們非常感謝您的好評和支持。我們將繼續努力，為您提供更好的服務和體驗。我們將繼續加強員工的服務培訓，確保員工能夠為您提供專業的服務。我們希望您的下次入住能夠再次感受到我們的熱情和周到的服務。

Response from Property: Dear Guest, We sincerely regret your unpleasant stay. Regarding parking fees, our staff informs each guest upon check-in that one free parking space is included with each room. The free parking period coincides with the check-in time, meaning the latest check-out time is 2 PM the following day. Parking beyond this time will incur a fee. This information is part of our standard check-in process. Since your vehicle left at 6 PM on the day of check-out, an additional parking fee (20 RMB/day) will be incurred. This is not a hidden charge. Regarding your feedback on the service attitude of the front desk staff, we will strengthen our supervision and training to ensure every guest receives the best possible service experience.

Response from Property: Dear Guest, Greetings! As a member of the Guangzhou White Swan Hotel Group, we not only embody the wisdom and experience of time, but also strive to create a warm haven for you with meticulous care. Your praise is like a gentle spring breeze, warming our hearts. The spaciousness and soundproofing of our rooms are our promise to provide you with a comfortable experience. Every detail reflects our dedication and craftsmanship, designed to allow you to find tranquility amidst the hustle and bustle, and feel the warmth of home during your travels. In the midst of this vibrant city, we remain a sanctuary for your soul, and we eagerly await your return.

Response from Property: Dear Guest, thank you for taking the time to provide our feedback. We sincerely apologize for the issue you raised regarding the air conditioning being too cold. To address this problem, we have taken the following corrective measures: Our engineering department has conducted a comprehensive inspection and adjustment of all guest room air conditioning systems; we have increased guest room patrols and are adjusting the air conditioning temperatures promptly to ensure they are within a comfortable range. Thank you again for your valuable feedback, and we look forward to providing you with an even better stay experience in the future. Please feel free to contact us with any further suggestions.

Response from Property: Thank you so much for your recognition and support! Your feedback motivates our team to continuously improve our service quality and ensure that every guest enjoys a home-away-from-home experience at our hotel. Please feel free to let us know your needs, and we will respond promptly, striving to make your stay as comfortable and satisfying as possible in every detail. We look forward to your next visit and creating more wonderful memories together. Thank you again; your satisfaction is our driving force!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and taking the time to share your experience. We are delighted to know that you were satisfied with the hotel's service, the quietness and cleanliness of the room. This is the greatest affirmation and encouragement for our work. Your satisfaction is the driving force behind our continuous improvement. Thank you again for your support and patronage, and we look forward to serving you again in the near future. Please feel free to contact us with any needs or suggestions. We wish you a pleasant life and all the best!

Response from Property: 您好！感謝您在百忙之中抽出時間留下的寶貴點評！您的十分滿意是我們的無限動力，服務沒有終點，衹有起點！用心做好每一個細節，讓三寓賓館成為您温馨的港灣，是我們一直努力和完善的方向！賓館最新推出弗諾氧行政深睡客房，為您提供高質量的睡眠體驗，熱忱歡迎您下次入住體驗。