POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)

POLTTON SERVICE APARTMENT (Panyu Changlong South Village store) Reviews

POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)

No.1035 Xingye Avenue, Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)
POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)POLTTON SERVICE APARTMENT (Panyu Changlong South Village store)
Select your travel dates to check room availability
We Price Match
1 night

POLTTON SERVICE APARTMENT (Panyu Changlong South Village store) Guest Reviews

4.7/5
Outstanding
362 Reviews
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(362)
Positive reviews(353)
Reviews with photos/video(42)
Awesome amenities(25)
Friendly front desk staff(22)
Classy environment(21)
Average sound insulation(13)
Convenient parking(10)
Perfect for business trips(9)
Large rooms(9)
Would stay again(6)
Negative reviews(9)
Erik
Smart Deluxe Double Bed Room (Smart Control + Cozy Clean)
Checked in Oct 2023
Business travelers
1 Reviews
4.5/5
Great
Posted on Jan 26, 2024
All in all a very good hotel for the price. The rooms are clean and have state of the art technology
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaobo a great encouragement and is also the driving force for Xiaobo's progress. Xiaobo will continue to maintain its enthusiasm and strive to make every guest feel at home. I look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Smart Standard Room (2 Beds)
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 1, 2025
Good good
Response from Property: 尊敬的賓客:您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!
Wai Tjong
Smart Elegant Room (Double Bed)
Checked in Feb 2024
Business travelers
4 Reviews
4.0/5
Very Good
Posted on Mar 20, 2024
very good for value. Clean
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Smart Deluxe Double Bed Room (Smart Control + Cozy Clean)
Checked in Apr 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on May 25, 2024
the hotel was fine.
Response from Property: 尊敬的賓客:您好!非常感謝您對小鉑的支持與信任,小鉑將繼續秉承用心做事、細心服務的服務理念,讓您在小鉑的居停感受到家一般的温暖。期待您能再次光臨檢閲小鉑的進步,祝您開心每一天!
Guest User
Smart Elegant Room (Double Bed)
Checked in Oct 2024
Couples
2 Reviews
2.7/5
Posted on Nov 9, 2024
After checking in, we found that the TV could not be projected, so we called the front desk to ask if we could change to a room that could project the screen. The front desk replied that we needed to pay an additional 50 yuan. We happily paid the money to change. 5 minutes later, the girl at the front desk called me and said I needed to pay 30 yuan for the cleaning fee for the previous room. I just sat on the bed for 3 minutes, so there might be some wrinkles. So it was 30 yuan to help close the window? It was ridiculous and speechless.
Original TextTranslated by Google
Response from Property: Dear Customer, Hello! We are sorry for the bad stay experience you had. We are deeply sorry for that. Customer satisfaction is our greatest pursuit. After you moved to the cinema room, the front desk staff went to check the original room and found that it could no longer be sold. We needed to arrange for the housekeeper to re-clean it and change the bedding. We apologize for any bad experience this may bring to you. We look forward to seeing you again!
Guest User
Smart Elegant Room (Double Bed)
Checked in Feb 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Mar 28, 2024
Good equipment, clean and hygienic, cost-effective
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaobo a great encouragement and is also the driving force for Xiaobo's progress. Xiaobo will continue to maintain its enthusiasm and strive to make every guest feel at home. I look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Featured Smart Deluxe Room (Double Bed)
Checked in Mar 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on May 7, 2024
Stayed for ten days. The front desk lady upgraded the room type for free. The room aunt was very active in making the room. The room was large and clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in Xiaobo. Xiaobo will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Xiaobo. We look forward to your visit again to review Xiaobo's progress and wish you a happy day!
Guest User
Smart Elegant Room (Double Bed)
Checked in Jul 2024
Family
4 Reviews
3.0/5
Posted on Aug 4, 2024
A relatively new hotel nearby, cleanliness needs to be improved.
Original TextTranslated by Google
Response from Property: Dear guests! Hello! We are very sorry that we could not bring you a satisfactory stay experience. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Smart Deluxe Double Bed Room (Smart Control + Cozy Clean)
Checked in Feb 2024
Business travelers
11 Reviews
5.0/5
Outstanding
Posted on Apr 19, 2024
The hotel is clean, the service is good, and the location is excellent. There are many delicious local dishes nearby, which is very suitable for business trips. It is also very close to Chimelong Zoo, and family activities that want to travel can also be arranged. I will continue to stay here next time I go on a business trip. ^^
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in Xiaobo. Xiaobo will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Xiaobo. We look forward to your visit again to review Xiaobo's progress and wish you a happy day!
oooolenji
Smart Deluxe Double Bed Room (Smart Control + Cozy Clean)
Checked in Aug 2023
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on Sep 12, 2023
This is my second time staying at this hotel. Although it is far from the subway station, it is convenient to take a taxi. The lady at the front desk and the lady cleaning the floor were very polite. The check-in time was 2 pm. When I arrived at 1 pm, I immediately asked the housekeeping department to check the room, and I was able to go to the room and rest soon.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, Xiaobo is really touched. Xiaobo will continue to work hard and be ready for you to come back at any time. I wish you a happy mood every day!
Anonymous User
Smart Elegant Room (Double Bed)
Checked in Sep 2023
Solo travelers
2 Reviews
3.0/5
Posted on Oct 17, 2023
w Hygiene: Poor experience Service: Good Environment: Not bad
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice and comments. Next we will focus on strengthening training. Customer satisfaction is our greatest pursuit. All staff are looking forward to your visit again!!!
Lvxingzhe0007
Smart Elegant Room (Double Bed)
Checked in Jan 2024
Family
243 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
I have stayed here several times and I feel very comfortable. There is free parking, good hotel services, clean rooms, comfortable beds, and many places to eat nearby. I will continue to patronize next time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in Xiaobo. Xiaobo will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Xiaobo. We look forward to your visit again to review Xiaobo's progress and wish you a happy day!
Guest User
Smart Elegant Room (Double Bed)
Checked in Jul 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Aug 14, 2023
The environment is quite comfortable. I can see the Guangzhou Tower from a distance when I open the window. The room is very clean and happy.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Xiaobo! Thank you for your generous praise and strong recommendation! It is your most beautiful and warmest home in Xiaobo. Remember to come back often when you have time!
Wing Chung
Smart Elegant Room (Double Bed)
Checked in Dec 2023
Business travelers
4 Reviews
3.2/5
Posted on Jan 25, 2024
On the evening of January 23, the weather was very cold. The temperature outside was about 3 degrees. When I returned to the hotel to take a shower, there was no hot water. The warm water was fine for washing my feet. If I washed my body, it would definitely be cold. On the morning of the next day, January 24, I washed my hair with hot water, but no water came out from the hot water.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience you had. Due to the temporary failure of the hot water system, it could not operate normally. The hotel maintenance technician came to the store for emergency repairs as soon as possible. Because the shop where the accessories needed to be purchased was not open in the early morning, there was a lack of accessories, so the hot water supply could not be restored immediately. The repair was restored early the next morning. Due to the large capacity of the water tank, it takes a certain amount of time for the water temperature to rise. We are deeply sorry for the inconvenience caused to you. It is really inconvenient not to be able to take a hot bath in such cold weather. Please pay more attention to keeping warm and drink more ginger tea to prevent colds. Next, we will definitely increase the frequency of inspections and maintenance of facilities and equipment. Customer satisfaction is our greatest pursuit. We value the feelings of every customer who comes to the store. All employees look forward to your visit again! ! !
Anonymous User
Smart Elegant Room (Double Bed)
Checked in May 2023
Other
5 Reviews
5.0/5
Outstanding
Posted on Jun 18, 2023
The environment and hygiene are very good. The hotel arranged a non-smoking room according to the choice. The room is also designed with smart home, which is very convenient to use. Very considerate, and also sent snacks.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaobo a great encouragement and is also the driving force for Xiaobo's progress. Xiaobo will continue to maintain its enthusiasm and strive to make every guest feel at home. I look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!