Reviews of From.K Hotel (Guangzhou Zhujiang New Town&Tiyu West Road Branch)

Stayed here for 4 nights and checked out, staying here for a second time. Really like this hotel for its location - not too far from the big malls and still has the quiet location. Lots of good food around, staff service is really good. Susu has very good service and will remember what the guests’ requests, making our stay enjoyable. The bath tub room is huge enough and we can fit our luggage 24”/28” at the edge of the bed.

This hotel truly feels like a home away from home! The environment is fantastic, and the staff are incredibly friendly. The afternoon tea was a delightful touch. It's perfectly suited for both business trips and family vacations. Highly recommend staying here!

The front desk service was excellent, particularly Youyou and Susu. The hotel's location is great, making it my top choice for business trips. [Strongly recommended]

The hotel is conveniently located, clean, and comfortable, with plenty of dining options nearby. It's lively and close to the subway. Check-in and check-out at the front desk were quick. They offer breakfast, afternoon tea, and late-night snacks, so the service is excellent. When I asked to change my pillow, it was delivered promptly. Very satisfied, highly recommend!

All staff was very helpful with my taobao stuff, we brother them alot and they were very helpful everytime! This my third time using this hotel.

We were assigned a room on second level and was rudely awaken by the noice from the construction downstairs. After we gave our feedback, we were changed to level 8. Noise level was acceptable. Hotel is around ten minutes walk to tianhe shopping area. Many eateries below the hotel. Downside is the construction in front of the hotel. Hotel is small but reasonable enough for two adults. They gave eye masks and nice tea bags everyday. There is a robot who can send our food order to our room. Housekeeping needs to bw improved .

Facilities: Fully equipped. Cleanliness: Clean and hygienic. Environment: Tidy and neat. Service: Attentive service, breakfast is available until 12 PM, which is very convenient. The front desk staff is polite and very accommodating.

Right by the subway, which makes getting around super convenient. We brought my elderly parents here for an eye appointment. The hotel was clean and the service was great. The front desk even offered afternoon tea and late-night snacks. It's a bit like an Orange Hotel, with a separate wet and dry area in the bathroom. The smart toilet even came with disposable seat covers and wet wipes, which was a really nice touch.

On the morning of the 18th, the front desk called to ask for my approximate arrival time, saying they'd arrange a room. I immediately packed up and checked out of my previous hotel. However, upon arrival, I was told no rooms were ready yet, and I had to wait an hour. That was just the beginning. We were then assigned room 408. My mom and I dropped off our luggage and went out shopping. When we returned around 10 PM, we tried to switch off the lights, only to discover that none of the smart controls worked. The room lights stayed on, even after removing the key card. I reported it to the front desk, and around midnight, a technician came. He fiddled with things for a long time but couldn't fix anything. He then went down and brought back two eye masks, telling us to sleep with them on. Fine, I put up with that! Because with the lights constantly on, I obviously couldn't sleep. Around 2 AM, I went to the bathroom, and lo and behold, the smart toilet was also broken, completely out of power. Around 3 AM, I had to call the technician again. The same technician came, still couldn't fix it, and just gave us an extension cord to plug into the bedside outlet and run to the bathroom 😓. I thought, surely a room this bad isn't a new problem? Don't they inspect rooms before guests check in? The next morning, I spoke to the lobby manager about it. Both the front desk and the manager seemed unaware of my ordeal, meaning there was no handover between the night staff and the day staff. The manager, however, reacted quickly and moved me to a different room. The service rating I'm giving is solely for this manager. While changing rooms did solve the issue for the second night, for the first night, I can only chalk it up to bad luck. The bright lights were on all night, and I got no sleep 🙂. To be honest, I've never given a bad review on any platform; this is my first time. I've stayed in better and worse places, but this is a unique experience. I chose this hotel for a two-day stay in the new city after two days in the old city during the ***** New Year trip to Guangzhou, but changing hotels mid-trip just caused unnecessary hassle.

Great location, close to the subway, making it convenient to get around. The room was clean, and they offered afternoon tea and a late-night snack. Felix, the front desk manager, provided excellent service. I'd definitely come back!

Huan Kai Hotel (Tiyu Xilu Branch) has an excellent location, making it convenient for getting around and shopping. The room was clean and tidy, the bedding was comfortable, and the facilities were complete. The front desk service was warm, attentive, and responsive. Overall, it was a great experience with good value for money. Highly recommended!

Very close to the subway station. The breakfast was good, and they offer afternoon tea and late-night snacks. The room was also nice. Felix at the front desk was a great help, he upgraded my room, which made for a really good experience.

The breakfast was good, and coffee was available all day. Felix at the front desk provided excellent service. The hotel is very close to the Tiyu Xilu metro station, probably about 200 meters away. The room was quite nice.

This hotel was absolutely wonderful. It's incredibly convenient with a great location, very close to the metro station. They offer all-day dining and the service was warm and welcoming. The rooms are in excellent condition, quiet, and even have smart toilets. Plus, the breakfast spread was rich and varied with plenty of choices.