Reviews of Liangyou Departure Hotel (Guangzhou Ximenkou Subway Station Beijing Road Pedestrian Street)

Response from Property: {Food Street}{Buffet breakfast}{Close to Beijing Road Pedestrian Street, Chen Clan Academy, Shamian, Guangzhou Tower}[600 meters from Metro Line 1 West Gate Exit D]{2 kilometers from Shisanhang Clothing Market}Self-service laundry, gym, meeting room available! Dear guests! I am both happy and worried to receive your evaluation - I am happy that you recognize our "value for money ace combination" (clean + convenient + complete facilities + good price), but I am worried that the package was lost and your experience was discounted 😟. Regarding the issue of the parcel pick-up point you mentioned, we have held a meeting overnight to make rectifications: ✅ From now on: the parcel area will be equipped with 24-hour surveillance coverage, and valuable items can be stored at the front desk; ✅ This week: anti-peep partitions will be added in public areas to avoid wrong pick-up/omissions, and bilingual pickup reminders will be posted; ✅ Long-term service: Provide "peace of mind compensation" (such as free luggage storage coupons/discounts for next stay) to affected guests. Your praise for the food also makes us super proud! The time-honored wonton noodle shop downstairs, the sweet soup shop at the end of the alley, the late-night barbecue stall... This "Locals' Private Food Map" is ready, remember to ask the front desk for it next time you stay! We look forward to providing you with better services and receiving your trust next time💪.

Response from Property: Thank you very much for your warm recommendation and high evaluation! We are very happy to hear that you are satisfied with the overall experience of the hotel, especially the fact that we are located in a busy street but still quiet and clean, as well as the friendly staff and comfortable rooms. Your satisfaction is our greatest motivation and our constant goal. We look forward to serving you again in the future and making your stay in Guangzhou Old Town more enjoyable. Wish you all the best!

Response from Property: 尊敬的客人：您好！非常感謝您對我們酒店的入住評價，看到您對酒店的位置和房間大小都給予了肯定，我們感到非常開心。您提到酒店位置不錯，靠近所有著名美食街和當地住宅區，步行即可到達一些購物中心，這確實是我們酒店的一大優勢。我們很高興能為您提供一個便利的住宿環境，讓您在享受美食和購物的同時，也能深入體驗當地的生活氛圍。🍽️🛍️關於酒店房間，您提到房間足夠大，這讓我們感到很欣慰。我們一直致力於為客人提供寬敞舒適的住宿空間，希望您能在這裏感受到家的温馨和自在。🛏️🏠對於早餐，您提到比較簡單，同時表示更喜歡在附近找到方便又美味的食物。我們理解每位客人對早餐的需求和口味都有所不同，我們會認真考慮您的反饋，努力提升早餐的多樣性和品質，同時也為您提供更多周邊美食的推薦，讓您的早餐選擇更加豐富。🥣🍴再次感謝您的肯定和建議，我們會繼續努力，不斷提升服務質量，期待與您再次相遇，為您帶來更加完美的住宿體驗。如果您有任何其他需求或建議，歡迎隨時告訴我們，我們會盡力滿足您的需求。

Response from Property: Dear guest: Hello! Seeing your comments, we are like hearing the most beautiful Cantonese hymns, and we are very happy! 🎶 You said that the scenery inside the hotel room is completely different from that outside. This is actually the surprise we want to give you! I hope you can enjoy a sense of tranquility and comfort in the room, and once you step out of the door, you can immediately integrate into the bustling city and the ocean of food. 🛏️🌆 A comfortable bed is our basic pursuit. If you can have a good sleep, we will be relieved. 💤 There is a food street just outside the door, which is one of the hidden benefits of our hotel! I hope you can taste all the delicious food around and leave some unforgettable taste buds memories. 🍜🥟 Thank you for your affirmation, we will continue to work hard and look forward to meeting you again in the heartbeat of this city! 🏙️

Response from Property: Thank you for choosing our hotel and leaving your valuable comments. We are very happy to hear that you are satisfied with the hotel's location, food and front desk service, which is very important to us. We are deeply sorry about the room service issue you mentioned. We understand that keeping your room clean is important to your guests' stay, and the situation you described clearly does not meet our service standards. We will immediately investigate this matter and review and improve relevant service processes to ensure that similar incidents do not occur again. At the same time, we are very grateful for your understanding and tolerance. Despite some minor incidents, you still considered it a pleasant stay. Your satisfaction is our greatest motivation. We will continue to work hard to improve our service quality and provide you and all guests with a more comfortable and convenient accommodation environment. If you have any needs or suggestions in the future, please feel free to contact us. Thank you again for your evaluation and support, and we look forward to seeing you again!

Response from Property: 非常感謝您的肯定！很高興我們的酒店位置能給您帶來如此棒的體驗，尤其是對熱愛美食的您來説。您的滿意是我們最大的動力，我們會繼續保持併發揚這一優勢。期待您下次再來，為您帶來更多驚喜和舒適體驗。祝您一切順利！

Response from Property: You can respond to guest reviews by saying:Dear guest,Thank you so much for choosing our hotel and giving such a detailed and positive review after your stay. We are very pleased to know that when you arrive around 6am, our front desk is quick and friendly enough to arrange a free room upgrade and complimentary breakfast for the day. Your satisfaction is the greatest affirmation of our work.At the same time, we are pleased to hear your feedback on the replenishment of our facilities. We are always committed to providing comfortable and convenient accommodation for our guests, and your recognition will motivate us to continue our efforts to continuously improve the quality of our service.We look forward to enjoying our excellent service again on your next stay and wish you all the best!

Response from Property: Thank you very much for your detailed review, we are very happy that our hotel can bring you a pleasant stay experience.We are deeply sorry for the Google Map positioning problem you mentioned that led to getting lost. We will give feedback to relevant departments and try to improve the positioning information, so as to provide more accurate navigation services for customers in the future.Thank you for your feedback on the room heating problem. We understand that everyone has a different experience with temperature and will consider adding temperature control equipment or providing temperature control guidelines so that guests can adjust the temperature in the room according to their own needs to ensure that each guest has the best possible stay.Thank you again for your stay and evaluation, looking forward to serving you again, I wish you all the best!

Response from Property: Thank you very much for your wonderful comments! I am glad to know that you had such a pleasant stay with us. Thank you for your praise of our staff, whose efforts and dedication are dedicated to bringing the warmth of home to our guests. Your advice is invaluable and we will continue to remind guests to install the wechat app in advance for better communication.We are glad that our rooms, facilities and breakfast are to your satisfaction. The convenient location is also one of the pride of our hotel, and we are honored to bring convenience to your travel.We look forward to your next visit to Guangzhou again, wish you a pleasant trip!

Response from Property: Thank you very much for your affirmation of the dining and transportation around our hotel! I'm glad to know that you have enjoyed the convenient travel and rich food choices here. We will continue to work hard to provide you with better services and make every stay a pleasant memory. Looking forward to your visit again!

Response from Property: 尊敬的客人，您好！非常感謝您抽出寶貴的時間分享此次入住體驗，您的認可與讚賞如同一束温暖的光，照亮了我們整個團隊的心田🌼。我們深知地理位置對於出行體驗的重要性，很榮幸酒店優越的選址能為您的旅程帶來便利，讓您無需奔波，便能輕鬆暢遊周邊主要景點。而實惠的滴滴出行費用，更是為您的出行成本“精打細算”，讓您能將更多的預算投入到享受旅途的美好之中。前台團隊始終秉持着“賓至如歸”的服務理念，致力於為每一位客人提供貼心、周到的服務。聽到您對他們友好的稱讚，我們倍感欣慰，這既是對他們工作的肯定，也是我們不斷前進的動力💪。寬敞舒適的套房是我們為您精心打造的“旅途港灣”，希望能讓您在疲憊的旅途中擁有一方寧靜、愜意的休憩之所。看到您對套房的滿意，我們由衷地感到高興。再次感謝您選擇良友啟程酒店西華路店，我們期待着與您再次相逢，繼續為您締造更多美好的入住回憶🌈。

Response from Property: 尊敬的客人，您好！非常感謝您對我們酒店整體和早餐的認可，您的肯定讓我們倍感欣慰。然而，對於您提到的噪音和燈光問題，我們深表歉意。通風口噪音和無法關閉的燈光確實嚴重影響到了您的休息，這是我們工作的嚴重疏忽。我們已立即安排專業人員對通風口設備進行檢查和維修，同時也會對房間燈光控制系統進行全面排查，確保類似問題不再發生。再次為給您帶來的困擾深表歉意，我們會以此為教訓，不斷提升服務質量，努力為每一位客人創造安靜、舒適的住宿環境。期待您下次入住時能感受到我們的改進。

Response from Property: 尊敬的客人，您好！非常感謝您抽出時間分享此次入住體驗，您的評價對我們至關重要。我們一直致力於為客人提供寬敞、乾淨的住宿環境，很高興這一目標得到了您的認可。關於早餐，我們深知在豐富度和多樣性上還有提升空間，會不斷優化改進。不過酒店周邊豐富的餐飲資源，希望能彌補早餐的不足，滿足您多樣化的用餐需求。酒店周邊商場較少確實是一個客觀情況，但街邊小吃和二樓的點心餐廳，都是我們周邊獨特的餐飲亮點。尤其是二樓的點心餐廳，憑藉其精緻的菜品和優質的服務，贏得了眾多客人的喜愛。前台服務得到您的肯定，是對我們工作的極大鼓勵。從白馬批發區打車15分鐘的便捷交通，也希望能為您的出行提供便利。再次感謝您選擇入住我們酒店，期待您下次光臨，我們將以更加優質的服務和更好的入住體驗迎接您的到來。