Red Level at Gran Melia Palacio de Isora
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Guia de Isora

Red Level at Gran Melia Palacio de Isora

Health ProtectedRenovated in 2023
No. 1 of Top Premium Hotels in Guia de Isora
Avenida Los Océanos, C. la Jaquita, S/n, Guia de Isora, Canary Islands, 38686, Spain
Show on Map
Red Level at Gran Melia Palacio de Isora is conveniently located in the popular Guia de Isora area. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. 24-hour room service, free Wi-Fi in all rooms, laundromat, daily housekeeping, grocery deliveries are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, locker, mirror, slippers, towels. Entertain the hotel's recreational facilities, including hiking trails, hot tub, fitness center, sauna, outdoor pool. Red Level at Gran Melia Palacio de Isora combines warm hospitality with a lovely ambiance to make your stay in Tenerife unforgettable.Show More
We Price Match
hotel overview picture
4.6/5Great·Cleanliness: 4.6
All 48 Reviews
Amenities
Indoor Swimming PoolOutdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeCar Charging Facilities
All Amenities
Surroundings
Airport: Tenerife South Airport
(38.0 km)
Airport: La Gomera Airport
(100.2 km)
Landmarks: Playa La Jaquita
(160m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Red Level Master Suite with Bathtub in Terrace
7

Red Level Master Suite with Bathtub in Terrace

Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Deluxe Room
5

Deluxe Room

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Red Level Garden Villa Ocean Front
3

Red Level Garden Villa Ocean Front

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Deluxe Room with partial Sea View
2

Deluxe Room with partial Sea View

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Room Details
Check Availability
Red Level Deluxe Room with Large Terrace And Whirl Pool Bathtub
3

Red Level Deluxe Room with Large Terrace And Whirl Pool Bathtub

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Red Level Deluxe Room with Partial Ocean View With Whirl Pool Bathtub
5

Red Level Deluxe Room with Partial Ocean View With Whirl Pool Bathtub

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Room Details
Check Availability
Red Level Deluxe Room with Front Ocean View With Whirl Pool Bathtub
4

Red Level Deluxe Room with Front Ocean View With Whirl Pool Bathtub

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Room Details
Check Availability
Hide Room Types

Guest Reviews(48)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.6
  • Service4.6
Guest User
March 1, 2024
We chose RedLevel at Gran Melia Palacio de Isora to celebrate my wife's milestone birthday, and the entire experience exceeded our expectations. Opting for the Red Level for families turned out to be a brilliant decision. Prior to our arrival, I reached out to the Red Level for families concierge, explaining that my wife had injured her knee, making it challenging for her to navigate the resort on foot. To our delight, they promptly arranged for a wheelchair throughout our stay and allocated a first-floor room with direct pool access—an exceptional level of service that set the tone for our visit. The staff members were exceptional, going above and beyond to make our stay memorable. They not only knew our names but also surprised us with a birthday cake in our room and efficiently addressed any requests via the WhatsApp system. The perks of the Red Level were indispensable for our family. The dedicated Red Level for families area during breakfast, featuring a la carte service, proved invaluable with two young children and a member using a wheelchair. Additionally, the segregated section of the main pool provided a hassle-free spot without worrying about finding available chairs. The Bali beds by the pool were a luxurious touch, and the Red Level for families pool struck the perfect balance, being kid-friendly yet not excessively crowded. A special mention goes to the delightful daily addition of a poolside mat for the kids (and the young at heart, including myself) to enjoy. For those contemplating between the standard side and the Red Level for families, I wholeheartedly recommend the latter. The added benefits and thoughtful services make the Red Level worth the investment. Having visited numerous extraordinary hotels worldwide and considering ourselves well-traveled, Gran Melia Palacio de Isora now holds a special place in our hearts. In fact, we're already planning our return, a testament to the lasting impression this remarkable destination has left on us.
Guest User
March 1, 2024
Our ninth visit ( seventh in Red Level) this time with family. A lovely 5 days back at the Gran Melia with perfect weather. We were greeted by Jessica and Denis this time who made us feel welcome to be back. Improvements are a much better variety of nibbles throughout the day and also at the open bar in the late afternoon. We stayed bed and breakfast the standard of which was high as usual. It’s great to see some of the staff who have been there for years. Our rooms looked out of the side of the hotel this time towards Los Gigantes and due to palm trees they were cool and the view was a bit obstructed. All the staff were great and nothing is too much trouble. I think a few sunbed cushions perhaps need replacing now and also staff in the main bar area need to check room numbers against names because someone put two drinks on our bill. Otherwise we had a great stay again and because we love it so much we’re coming back in March. Be careful of using Hoppa/ Suntransfers because they didn’t pick us up and we had to get a local taxi which was a bit stressful. See you in the spring!
Guest User
March 1, 2024
My partner and I stayed 2 nights in Red Level Meliá in early November 2023. The staff are very friendly with great service and the spa is great. This was our first experience with Meliá as relatively seasoned travellers in luxury hotels. It’s the first time I leave a negative review for a stay. My main complaint is the room. We had a deluxe ocean view room for approximately 800 euros per night. This is a price level where you expect excellent quality. However, the room did not have a partial ocean view as advertised and on the second night the bed smelled like cigarettes. Neither me or my partner smoke. We mentioned the sea view to staff, where they offered a beverage as compensation. I politely declined. Conclusion: Meliá offered us a room in a price category they cannot achieve to meet. Either it is a ripoff or poor quality. Either way my trust in the brand has been eroded and I sadly won’t return.
Guest User
March 1, 2024
One of the best Hotels I have ever stayed at. Absolutely fabulous service. We stayed in on an all-inclusive basis in the Red Level fully frontal Ocean View Room with Hot Tub and it was amazing. Beautiful room, seriously comfortable bed and wonderful views. Absolutely everything included - cocktails, all the food in all the restaurants - nothing with an additional charge. The food in the restaurants was simply amazing, Chateaubriand in Duo was stunning, the sushi in Nami was delicious. The pool and bar in the red level was fantastic - staff couldn't do enough for you. Evening entertainment in the Plaza was good fun with staff constantly coming round and serving drinks. I could go on and on ... but basically I would go back in a heartbeat.
Explorer17120097948
January 31, 2024
Always wonderful - the staff , the hotel , the ambiance and consistency. It’s always a pleasure to return to our sanctuary .. this year will be our 10th visit and it still holds the magic of when we first walked through the door 8 years ago We relax immediately…. If only we could live there !
Guest User
March 21, 2024
This resort is fabulous but upgrading to Red Level makes it amazing. Adults only, all inclusive - it’s not cheap but it’s worth it. The room was spacious, comfortable and very clean. The location is great. The restaurants are fantastic, with each bringing its own theme and very high quality food. The staff are exceptional especially Jacob and Alberto in the Oasis Bar and J Angel at the pool and Jay concierge, they deserve a shout out.
Guest User
March 7, 2024
I’m giving this 5 stars out of respect for the excellent staff in the Red Level lounge. They are as good as I’ve ever encountered anywhere. The hotel is in a glorious location, and although overall it’s huge, the Red Level has, historically, always been an oasis of calm for the discerning customer. But..Melia management… however much you deny, deny, deny you’re selling too many rooms in Red Level, you absolutely are. And it is to your peril unless you address it, because I heard at least half a dozen customers say they won’t be coming back due to overcrowding. No one wants to see sunbeds jammed so close to each other there’s hardly room to move. Not at these prices. We didn’t go on holiday with other people, so why do you think we want to be forced to sit six inches from them? It’s a hugely short sighted view. People paying these prices know when something is wrong, and this is wrong. Go back to a higher degree of exclusivity, or lose a lot of your regular customers. It’s a lot easier and more cost effective to keep existing customers than to try and find new ones. I’m booked in for April, and I really hope to see a return to your best form! Because when it’s good, it’s fantastic.
Guest User
March 1, 2024
4th visit. Obvious that more rooms have been designated as Red Level, making the pool area disappointingly busy and feeling less exclusive. App didn’t allow for full ocean view room booking but didn’t make that clear. Building work, which necessitated breakfast being moved, was not advised prior to arrival. Breakfast again also didn’t feel exclusive as a result (no harpest for example). We were also surprised by the hotel allowing a 10 strong young hen party to book Red Level. That said … rooms are still lovely and spacious; spa excellent; afternoon complementary drinks and nibbles a really nice touch. Also love the heated large Red Level pool. We will more than likely return but would strongly recommend to Melia they think about the exclusivity of what they are selling.
Guest User
February 19, 2024
This was our second stay at the Gran Melía Palacio de Isora. Please note that this review relates to Red Level (adults only), not to the main part of the hotel, nor to the Red Level for Families area. Large hotels sometimes struggle to maintain a personal approach. But not here. As soon as you walk through the door you just know that you are going to be looked after extremely well. The gardens of the hotel are beautiful and peaceful, there are stunning swimming pools and the rooms are spacious, sparkling clean and well equipped. Pretty much everything you might need is at your fingertips. Red Level gives you access to a dedicated check in area, a lounge where drinks and snacks are free all day, tapas and an open bar for one hour each afternoon, and the services of Red Level butlers and a concierge desk. It also allows access to Red Level only areas of the hotel, including a separate breakfast area, a pool and a section of the garden. The hotel itself is vast but as Red Level guests we never felt as if we were 'just a number'. The service was friendly with a real personal touch. There are several restaurants on site so no real need to go anywhere else, although there are a couple of good restaurants in the town of Alcalá, on the doorstep of the hotel. Evening entertainment is excellent (and varied) and the hotel is situated next to a small black sand beach. As I said, this was our second stay here - proof that we loved it! If further proof were needed, this time we brought friends with us, who, incidentally, were as wowed by the hotel as we had been on our first visit. If I had one tiny criticism it's that Melía need to do something about their App. They encourage guests to use it, especially to book restaurants, but it often doesn't work well and sometimes confusion arises over who can book what and when. The App could be of real benefit but as it stands it's more of an inconvenience. But with that slight grumble aside, I'd highly recommend the entire Red Level experience. Yes, it costs more, but in my opinion it's more than worth it.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: 01:00–12:00

Front desk hours: 24/7

Child Policies
Children cannot stay at this hotel.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeGluten-free
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Show More

Health Protected

Very Clean
  • 4.6/5
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2008
  • Renovated: 2023
  • Number of Rooms: 77
Red Level at Gran Melia Palacio de Isora is conveniently located in the popular Guia de Isora area. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. 24-hour room service, free Wi-Fi in all rooms, laundromat, daily housekeeping, grocery deliveries are there for guest's enjoyment. Some of the well-appointed guestrooms feature television LCD/plasma screen, locker, mirror, slippers, towels. Entertain the hotel's recreational facilities, including hiking trails, hot tub, fitness center, sauna, outdoor pool. Red Level at Gran Melia Palacio de Isora combines warm hospitality with a lovely ambiance to make your stay in Tenerife unforgettable.

Services & Amenities

Indoor Swimming Pool
Outdoor Swimming Pool
Spa
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
Show More

Frequently Asked Questions

How much does it cost to stay at Red Level at Gran Melia Palacio de Isora?

Prices at Red Level at Gran Melia Palacio de Isora are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Red Level at Gran Melia Palacio de Isora?

The closest airport is Tenerife South Airport. It is 38.0 km from the hotel and approximately a 32minutes journey by taxi.

What are the check-in and check-out times at Red Level at Gran Melia Palacio de Isora?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Red Level at Gran Melia Palacio de Isora provide airport transfer services?

No, the Red Level at Gran Melia Palacio de Isora doesn't provide airport transfer services.

What amenities and services does Red Level at Gran Melia Palacio de Isora have?

Red Level at Gran Melia Palacio de Isora has the following amenities and services: Pets allowed (additional fee), Indoor Swimming Pool, Outdoor Swimming Pool.

Does Red Level at Gran Melia Palacio de Isora have a swimming pool?

Yes, Red Level at Gran Melia Palacio de Isora has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Red Level at Gran Melia Palacio de Isora have fitness amenities?

Yes, Red Level at Gran Melia Palacio de Isora has fitness amenities.

Does Red Level at Gran Melia Palacio de Isora provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Red Level at Gran Melia Palacio de Isora have non-smoking rooms?

Yes, Red Level at Gran Melia Palacio de Isora has non-smoking rooms. Please view the hotel listing for details.

Does Red Level at Gran Melia Palacio de Isora provide breakfast?

Yes, Red Level at Gran Melia Palacio de Isora provides breakfast.

About This Property

Nearest AirportLa Gomera Airport
Distance to Airport100.19KM
Average Price FromUSD665
Hotel Star Rating5