Reviews of Red Level at Gran Melia Palacio de Isora

My husband and I have been coming here for a number of years, this is probably our 10th+ time, and it's become our absolute happy place as circumstances have meant we can no longer travel long haul. My husband is very ill and this is probably going to be his last holiday. What I need to say is that the red level staff have seen the progression of my husbands illness over the last few years and I'll never be able to thank them enough for their care and kindness. This time I decided to upgrade to one of the Villas, something we always said we'd do one day. Having the privacy of our own pool and garden was an absolute game changer under the circumstances and we were able to have our breakfast and any meals served to our villa. The villa is beautiful inside, with lots of lovely touches, including an outside shower and a maxi bar ! Jose was absolutely incredible, checking in on us and sending some lovely treats to our room. The red level team were all so kind to my husband despite him being oblivious to what's going on...they would squeeze his shoulder when they passed him or say " good morning sir" in such a caring way that I'll never forget. When we left Jose said " I WILL see you again", the whole team were amazing. So yes, the hotel is beautiful, food is great, but what sets this hotel apart is the red level team who always make you feel like you're their favourite and most special guest. if I could give more than ten stars I would...thank you !

We originally planned to stay for just one night, but ended up extending our stay to three – which probably says everything about how much we enjoyed being back The RedLevel team once again went above and beyond to make us feel genuinely welcome. A special thank you to Vero, whose warmth, professionalism and attention to detail shine through everything she does. She has built a wonderful team, and it really shows. Denis, Hugo, José and Mohammad to mention a few. The adults-only RedLevel continues to ooze understated class. The pool area is peaceful and beautifully maintained, our room was immaculate, and the complimentary coffee, soft drinks and water available throughout the day around the pool are lovely touches. Breakfast is simply outstanding, with a huge choice of quality food and attentive staff who make every morning feel relaxed. Another great benefit for RedLevel guests is the free valet parking, which makes arrival and departure completely effortless. One thing we did notice was that we didn’t see the Red Level manager during this stay and, in truth, we haven’t seen him on our last few visits. That said, it certainly wasn’t an issue. Vero clearly has everything under control, and the standards she and her team consistently deliver speak for themselves. The location is another huge plus, with stunning coastal walks and beautiful sea views right on the doorstep. Our only slight disappointment related to the main hotel rather than RedLevel itself. We found it almost impossible to secure dinner reservations in any of the on-site restaurants, so we ended up eating off-site on all three evenings. We also only received one turndown service during our stay. Not exactly the end of the world, but it’s one of those small luxuries that makes RedLevel feel that little bit extra. Neither issue detracted from another wonderful visit, and we are already looking forward to returning. If you’re looking for somewhere to completely switch off and be looked after by people who genuinely care, Adults RedLevel at Palacio de Isora is hard to beat.

Incredible stay at this hotel at Red Level. We had our own check in area and that experience was very special. The room was excellent and loved the amenities, the layouts and above all the comfort of the bed. We had a balcony too which we loved relaxing in! We have dietary requirements which are unusual BUT the staff had absolutely no issues sorting this out at the restaurants and at breakfast. No ask was too big. Special thanks to Jose at breakfast, he is the deputy / supervisor and just joined the team recently. He constantly made sure if our food was up to standards which it was. His team of waiters too.. honestly cannot fault especially Rafa! Huge thank you to Vero (red level front desk manager) who ensured constantly how we were and if there is anything she could do (she was already doing so much for us!) her team too are amazing: Angelica, Luca and Denis and another lady whose name I can't remember. All the amazing butlers too were always so helpful kind and friendly. We will definitely be coming back as I truly cannot fault anything about this hotel.

Lovely peaceful area with a few local shops/cafes& restaurants near by. Views of the mountains & the ocean from the hotel. Made to feel very special on arrival. Upgraded from B&B to half board & upgraded to Red Level. Just unbelievable. So glad we upgraded. Superb service around the hotel, pool area & restaurants. Any issues we may have had was dealt with. Can't really say we had any. Staff are all so friendly & the standard of the food is amazing. Went with my husband for our wedding anniversary & planning to go back next year with the kids & grand kids

Fabulous hotel with excellent staff. They couldn't do enough for you. Perfect place for a family or couples holiday. Situated in the beautiful little town of Alcala.

Ridiculous place . Where do I start? First, if you go ‘half board’ you can either eat in the buffet or one of the restaurants. Only snag is that to eat in a restaurant you have to book in advance. Two days in advance, as thy are all booked out. And to get a booking three days in advance, you have to log onto an app at MIDNIGHT to make it. Or join a queue at reception at 10-30. The beach towel place opens at 0900hrs. 0910 given the time they work on. So if one goes down you can get your towels. You then go up to find a sun lounger at the kids pool and they are all taken with towels. EVERY SINGLE ONE OF THEM. It is so competitive that one goes down the night before. I had the ignominy of having to put a towel down on the small patch of grass. It is clear that this place works to try to charge more for ‘red’ membership. And makes things very difficult. It is also busy season (as the reply to this comment will doubtless say) but it is a good idea to track the ratios of guests to sun loungers and enforce rules to stop people hogging loungers. Just don’t bother with this place. You can do better.

As always the service ,staff and food at this hotel is excellent throughout we have been going there for 4 years and it never disappoints thank you to everyone for making our holiday special.

Stunning hotel. Been before as B&B so thought we would treat ourselves to Red Level . Luxury. Complete waste of money. The only advantage was eating in the evening. We had a different restaurant most nights and all inclusive. All inclusive package was never explainedd properly so believe we could have had more if informed better. We had to drink around the pool out of paper cups,definitely not LUXURY. Breakfast service was awful, waited 25 mins for coffee one morning, ended up in the main buffet restaurant as the service was better. If you got down to the red level pool after 8.30 there were no pool side loungers left ,towels on them all. Ended up in the Garden area away from pool twice. The Oasis bar was closed for refurb which we were not informed about. This was a place we were looking forward to using on all inclusive as couldnt use the first time on B&B. Really disappointed as we were really looking forward to having a Luxury break.What a let down.

Booked 8 nights red level B&B. This hotel is amazing. It’s one of the best hotels I have ever stayed at on holiday. The staff go above and beyond. It’s quiet, peaceful and tranquil. A little piece of paradise. We were impressed by the red level benefits such as the lounge with snacks and drinks, and having access to red level adult only pool. My only feedback would be that as a non smoker, there were quite a few people smoking around the pool on their sun loungers which triggered my asthma. I don’t know if there’s any designated smoking areas or if guests can just smoke wherever they like. The whole team were great, from our first arrival to our departing, nothing was too much trouble. They have really set such high standards for brilliant customer service We ate at quite a few restaurants at the hotel and couldn’t fault the food!

The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back. We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony. The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream. We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration. What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us. However, we know that an experience this seamless is a massive team effort. We want to specifically highlight: * The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite. * The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs. * In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year! Sincerely Tito & Charleen

My husband and I have just spent the last couple of weeks at this fabulous home from home hotel. We have returned to this hotel every year for so many years and for so many reasons but the main reason is the dedicated and loyal staff who always provide a first-class service to all of their guests and they certainly want to make sure that we all have the most amazing and unforgettable holiday. So many of the guests return for that reason and it has become a bit of a catch-up holiday as we see so many friends that we have made over the years returning year after year which makes the holiday even more special. There are such a huge choice of restaurants covering all tastes and therefore we never need to venture out. As we stay in the red level, we also have 2 separate restaurants that are child free and offer a quieter, calmer dining experience with the most amazing sea views. Dos Naifes is situated on a raised terrace so with superb views of the sea and offers cuisine inspired by the ocean. It truly is a special experience. In addition, there is Le Bistrot Provencal offering gorgeous French cuisine in beautiful surroundings. There are around another 9 restaurants so you can have a different experience every night. We always stay in one of the Villas now as they offer a luxurious setting with amazing amenities and in addition your own private garden and pool. We have previously stayed in a couple of other red level rooms and we can honestly say that they are all amazing. I must mention a special thank you to all of the Grounds and Cleaning staff who ensure that everything is clean and immaculate for all of the guests to enjoy every day. The maintenance of the trees and gardens is first-class and you certainly know that you are in a 5-star resort. It is clear to see that the staff are so loyal to the Melia brand as they have stayed working within this hotel group for so many years. As we return every year it is so refreshing to see friendly faces who remember your names and can’t wait to give you a welcoming hug and a beautiful smile. As ever all of the staff around the resort are all trained to a high standard and they cannot do enough to ensure that we all have the best holiday experience however there are a few members of staff who stand out and who have looked after my husband and I for many years. Jose is the Chief Butler at the Red Level and he has looked after us since our first holiday at this resort. He is so welcoming, kind, professional and is a true asset to the Red Level area and the Melia brand. He is an important part of the team of the red level staff and they all work so well together to ensure that we all have an amazing time hence so many returning guests. The hotel and its fabulous facilities speak for themselves as first-class however it is the staff that truly make this an exceptional holiday every year for us and we are so pleased to arrive in reception and to be welcomed back so warmly by Jose and the team. It would n

The Red Level experience exceeded all expectations. From the dedicated reception on arrival, I felt relaxed and looked after, from the second we arrived. The room was huge, modern and very well looked after. The outside terrace with whirlpool bath and 2 sundress with direct access to the Red Level, adults only, pool was simply amazing. The food choices on our all inclusive stay was extensive and small Red Level touches everywhere made it a holiday that I didn’t want to leave! If you are considering this hotel, with Red Level experience, you really must try it! The only single quibble - even with the Red Level all inclusive you had to pay for drinks on the sunset roof terrace. So we didn’t!

This is a really beautiful hotel, and hugely spacious! I’m told that the hotel was running at 90% capacity when we stayed but you didn’t feel it, as it’s so large and well organised. Staff couldn’t do enough for us, and we were always greeted with a smile. The restaurant food was simply exceptional (you need to book but this was no problem) buffet food was also good, although buffet doesn’t run at lunchtime which was not obvious to us at first. There are many other places to eat at lunch but sometimes a small queue. Really family friendly but also excellent adult only areas, highly recommended!

As always we have had a fantastic 10 nights at this great hotel everyone has been so helpful ,Jose and his team Muhammed ,Ray , Mario to name just a few make the holiday special , the restaurants are excellent again with great service always with a smile . The Redlevel breakfast again has everything you could want with the freshly ordered food piping hot . The reception couldn’t be more helpful and always at the end of the phone if needed. Jose arranged a fantastic trip Whale watching off the Island of La Gomera on a beautiful sail boat with lunch at a secluded beach thanks again to everyone at the hotel for making our holiday special see you all in September when we will be back. Mick and Wendy Middleton