Premier Inn Guildford North (A3)

The hotel was okay you’re joining. Restaurant was very understaffed and we decided to eat somewhere else because it was taking far too long to be served with any drink. Drinks let alone waiting for food when we spoke to the manager, he basically said it is what it is. We felt sorry for the staff who clearly stressed and overworked.

In town centre, very convenient. Beefeater is next to the hotel. Difficult to find the reception but after all nice experience. Good value.

It is a little romote.

Great location. Quiet, clean rooms, air-conditioned with a comfortable bed. Great service from the breakfast staff. Slow check-in, due to a sudden influx of guests at the same time. Price was a little higher than expected as all hotels in the area were, due to demand for rooms from visitors to the Goodwood Festival of Speed (the Guildford cycle race the same day may also have been a factor).

Sitting in the beer garden, I look up to see fascia boards rotted away and hanging off the roof eaves. This about sums up Premier Inn North Guilford - tired and passed its best. Rooms at the Inn are dingy, lacking adequate daylight and maintenance, whilst the decor. is well overdue for upgrade. Not up to modern day standard. Hotel policy now appears not to provide room cleaning service unless guests specifically ask for it. With no-one at the desk during my morning's 10 minute wait, I left a note on the counter only to find upon my return that evening, the towels had been replaced (although one was already dirty) but there was no replacement of consumable items such as tea and coffee. Dirty cups were left and not replaced - oh and the bed was unmade too! Premier Inn has gradually hiked room prices over a period to the extent the tariffs are no longer in the budget range. Consequently guest feel more entitled to expect better attention to their needs and comfort. Nest door at the Beefeater, you can't order a meal after 8.45pm and the bar closes at 9.45pm!

I had a very disappointing stay at the Premier Inn North Guildford. Unfortunately, our room was in the annex building directly next to the entrance door. Our entire night’s sleep was repeatedly disturbed by an exit door that slammed shut every time someone used it. It was obvious that the door closer wasn’t working properly, as the door didn’t close gently—it slammed with an incredibly loud bang that echoed through the corridor. This happened throughout the night and into the early morning, making it almost impossible to get a decent night’s sleep. A hotel’s primary purpose is to provide guests with a comfortable place to rest, and on this occasion, Premier Inn failed badly. This is clearly a maintenance issue that should have been identified and repaired long before guests were affected. I expected much better from Premier Inn, especially given its “Good Night Guarantee.” Instead, we left feeling tired, frustrated, and disappointed. I would not recommend staying in the annex building until this issue has been resolved. Upon raising this complaint with the Premier Inn customer “don’t care” service this is message we got in return “ I'm sorry your sleep was disturbed. As this wasn't reported during the stay, the hotel wasn't given the opportunity to investigate or resolve the issue at the time. Under our Good Night Guarantee, concerns need to be raised while you're still in residence where possible. As a result, I'm unable to approve a refund on this occasion. I apologise for the disappointment caused” So we should have got out of bed at 3.00 am , changed into suitable clothing and walked 200 meters outside to the main reception to see what could be done to stop the door from slamming.