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CIAO Hotel( Two Rivers and Four Lakes Elephant Trunk Hill) Guest Reviews
4.9/5
Perfect
6215 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(6215)
Positive reviews(6198)
Reviews with photos/video(3477)
Well designed(1011)
Delicious breakfast(632)
Friendly front desk staff(468)
Fantastic river view(430)
Great swimming pool(165)
Excellent afternoon tea(159)
Has an infinity pool(150)
Negative reviews(16)
Guest User
Kilig· Riverbank City View Twin Room(Landscape : Lijiang River Long Bridge | Green Gardens | Green Mountains And Colorful)
Checked in Nov 2024
Business travelers
14 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
Merry Christmas, the hotel staff friendly attitude, the room is very comfortable and clean, the hotel 7th floor restaurant scenery is beautiful, my family and I think this hotel for our trip in Guilin plus points
6/9
Response from Property: 【聖誕氛圍感】【270°全江景天空吧可活動包場】【頂流打卡聖地】尊敬的賓客:Merry Christmas!感謝您喜歡Ciao俏酒店的客房設計,打開窗簾就是灕江,不用出門也可坐擁一線江景。冰箱免費迷你吧、大堂自助歡迎水果及零食,一樓大堂(前廳休息區、網紅穹頂大廳、灕江畔享用早餐的遇餐廳、小童樂園)、三樓的SPA、健身房;、七樓的最佳打卡點(辰·天空吧)回頭客眾多的意式設計酒店。距離象鼻山、會展中心、正陽步行街、兩江四湖近在咫尺,特別方便。晚上還可以看灕江橋外的魅力夜景,我們致力於做所有賓客的家人,給您帶來賓至如歸的温馨和舒適。誠摯的邀請您再次光臨桂林CIAO俏酒店。祝您生活愉快,期待再次相遇~
조규춘
Kilig· Riverbank City View King Room( Landscape : Lijiang River Long Bridge | Green Gardens | Green Mountains And Colorful)
Checked in Dec 2024
Couples
22 Reviews
4.7/5
Amazing
Posted on Jan 10, 2025
Overall, good.. Entire staffs very kind and nice. Good environment.
Response from Property: 【 Tashan sunrise 】【 Encircling charming river view 】【Considerate and meticulous service】Dear guest, hello! CIAO is a hotel designed and built according to luxury standards, with a grand and elegant decoration style, fashionable and simple, and a strong sense of space. The minimalist design style allows everyone to stay undisturbed by unnecessary elements. During your stay, no matter which area of the hotel you are in (such as the restaurant on the first floor, the dome hall, the outdoor endless swimming pool, the sky bar on the seventh floor, etc.), you can feel our unique atmosphere and style from other hotels. The combination of light and shadow is perfect, allowing everyone to easily capture a large visual experience. Don't neglect every guest who comes, try to meet their needs to the greatest extent possible, be anxious about their needs, and think about their thoughts.We look forward to your coming again and feel the different style of CIAO Hotel. Hope you have a great day !
Had an amazing stay! The room was clean, comfortable, and well-equipped. The staff were incredibly friendly and attentive, and the location was perfect for exploring the city. Highly recommend this hotel for a hassle-free and enjoyable experience!
Response from Property: [Excellent location] [Clean and comfortable rooms] [Large floor-to-ceiling windows overlooking the beautiful Li River] Dear guests: Hello! Thank you very much for choosing to stay at Guilin Qiao CIAO Hotel. It is our great honor to provide you with a satisfactory hotel experience. The hotel is based on the essence of Italian Byzantine architecture and the classicism of Chinese minimalism, allowing you to feel free and comfortable. I hope that your time at CIAO can take away your fatigue from the journey and bring you wonderful memories of your stay. We sincerely welcome you to come to Guilin and CIAO again!
Beautiful hotel, yummy breakfast and western dinner.
Response from Property: 【山水藝術空間之旅】【環抱式迷人江景】【灕江前享用自助早餐】尊敬的賓客:您好!感謝您選擇我們桂林CIAO俏酒店,酒店坐落在安新洲灕江橋頭,在桂林繁華的都市中心,CIAO開闢了一個集優雅設計和舒適體驗於一身的都市綠洲。並巧妙地融入桂林絕美山水之中,自然而親切。酒店西餐品以美味為主高級為輔,在您用餐時讓您體會到什麼叫好吃又好看,配合上270°環繞式灕江景觀,在天空吧外圍觀景台無論使用什麼角度拍照,都非常出片~看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您再次光臨俏(CIAO)酒店!
The service of the hotel is excellent , breakfast is very good too . Sadly there are no restaurants nearby , so always need to take a cab . 
Response from Property: 【遇·江景中餐廳-廣西融合菜】【辰·江景西餐廳-270°全景江景】【步行至塔山·漁坊美食街、悦坊酒吧街衹需10分鐘】尊敬的賓客:您好!很高興您選擇入住桂林俏酒店!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。關於您提及的餐廳問題:酒店一樓遇·江景中餐廳,體驗最純正的廣西本地風味,在超大落地窗體驗醉美灕江;7樓辰·江景西餐廳,餐食以西餐為主,出品以美味為主高級為輔,在您用餐時重複體會到什麼叫好吃又好看,配合上270°環繞式灕江景觀,在天空吧外圍觀景台無論使用什麼角度拍照,都非常出片~ 酒店環境優雅,位於安新南路,周邊美食眾多,步行至塔山·漁坊美食街、悦坊酒吧街衹需10分鐘,交通方便距離桂林站距離2.4公里;祝您身體健康,生活愉快~
Comfortable bed and clean room. On top of that, we received 1 hour complimentary photography session. Overall, great service and friendly receptionist.
Response from Property: 【房間乾淨舒適】【私人訂製藝術旅拍】【24小時管家服務】尊敬的賓客:您好!桂林俏CIAO酒店唯有做得更好,方能回饋您的喜愛!在您入住期間,如果有忘記帶一些日常用品,例如護膚品、卸粧水、定型噴霧等,都可以在我們的大堂自助台自行拿取使用,我們始終保持堅持不懈的奮鬥精神,看到您能在入住ciao的時光中,感受到了我們的温馨、貼心、關心、用心,我們十分開心,這是對酒店的最大支持,我們會繼續以最飽滿的熱情迎接您再次光臨,酒店全體同事祝生活愉快、心想事成!
Fantastic stay, clean and very modern design. Love the design, have charger cable in room, free mini bar and shower room is huge and clean. Staffs very friendly and helpful. Will recommend this hotel to anyone who plan to visit Guilin.
Response from Property: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to CIAO.
Stayed for 3 nights at this lovely boutique hotel. The rooms are clean, modern and well maintained. The staff were friendly and incredibly helpful. I would recommend to friends and family.
If there was one thing to improve, I think smoking and non smoking rooms should be completely separated - the hallways were filled with the smell of cigarettes and it also filled my room but otherwise, I would stay here again.
Response from Property: [Landscape Art Space Tour] [Large floor-to-ceiling silent viewing windows in all rooms] [24-hour butler service] Dear guests: Hello! Thank you for choosing our Guilin CIAO Qiao Hotel. The hotel is located at the Lijiang Bridge in Anxinzhou. In the bustling urban center of Guilin, CIAO has opened up an urban oasis that combines elegant design and comfortable experience. And it is cleverly integrated into the beautiful landscape of Guilin, making it natural and friendly. The interior of the room is mainly in Nordic minimalist style, giving people a surprising stay experience. All rooms in the hotel are non-smoking. We will strengthen inspections and consider adding more signs. It is our greatest honor to provide you with services. We sincerely look forward to your visit again. CIAO Hotel is always waiting for you in Guilin, a city with world-famous scenery. Come and wish you a happy life!
Great experience in Guilin. Rooms are incredible for us.
Nice breakfast. Also, the bar has good cocktail with good view. Strongly suggest to have a try.
Room service was very warm hearted.
Hope they would have more efficient hair-drier.
Response from Property: [Adjacent to the beautiful Li River] [Encompassing charming river view] [24-hour butler service] Dear guests: Hello! Thank you very much for choosing to stay at Guilin CIAO Qiao Hotel. It is our great honor to provide you with a satisfactory hotel experience. The hotel combines the essence of Italian Byzantine architecture with the tone of Chinese minimalism and classicism, allowing you to feel that you are free of unnecessary things and feel a sense of freedom and comfort. I hope that your time in CIAO can take away the fatigue of your journey and bring you a wonderful memory of your stay. We sincerely welcome you to come to Guilin and CIAO again!
It was a trendy hotel, but the pool was very shallow (not deep enough for swimming) and there was not a lot of shops or activities nearby.
Response from Property: 【意大利設計輕奢酒店】【距景區一步之遙】【山水藝術空間之旅】尊敬的賓客:您好!非常感謝您下榻桂林俏(CIAO)酒店,俏酒店由資深意大利米蘭風格設計師團隊傾力建造型簡約歐式高端精品酒店,俏坐落於看灕江山水風光醉美的位置,毗鄰世界聞名的桂林城徽“象鼻山”與桂林十大名山穿山,塔山隔江相望,身後灕江橋如緞帶縱貫向東,是一處依山傍水,靜謐悠然的生態自然風光度假聖地,再次感謝您的入住,期待您的下次光臨,祝您旅途愉快!
Anonymous User
Loft· Family Video Family Suite (100-inch Giant Screen Cartoon Projection + Spiral Staircase + Free Personality Play Space)
Checked in Mar 2024
Couples
16 Reviews
5.0/5
Outstanding
Posted on Apr 11, 2024
Great service! Amazing breakfast and high tea. Beautiful, modern and clean property. Amazing location. Would definitely stay here again if we return to Guilin. Highly recommended!!!
Response from Property: [Excellent location] [Adjacent to the beautiful Li River] [One step away from the scenic spot] Dear guests: Hello! Standing at a corner of the Li River, Qiao Hotel is a new light luxury hotel concept that combines art, modernity and individuality. It is very close to Elephant Trunk Hill, Convention and Exhibition Center, Zhengyang Pedestrian Street, Two Rivers and Four Lakes, which is very convenient. The Yu Restaurant is specially designed for you. It has exquisite and spacious panoramic floor-to-ceiling windows and a beautiful view of the Li River in front. It has an excellent viewing angle. You can enjoy the local customs of Guilin while enjoying the delicious food. I sincerely look forward to meeting you again!
Guest User
Kilig· Riverbank City View King Room( Landscape : Lijiang River Long Bridge | Green Gardens | Green Mountains And Colorful)
Checked in Feb 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Mar 28, 2024
Amazing experience! Nice staff and great facilities, highly recommend!
Response from Property: 【毗鄰秀美灕江】【環抱式迷人江景】【24小時管家服務】尊敬的賓客:您好!非常感謝您選擇下榻桂林CIAO俏酒店,能為您提供使您滿意的住店體驗是我們莫大的榮幸。酒店以意大利拜占庭式建築精髓與中式極簡主義、經典主義基調,讓您感受身無多餘之心和物,體驗自由和舒適之感。希望在CIAO的時光能帶走您旅途的勞頓,帶給您一段美好的旅居回憶,真誠歡迎您再來桂林,再來CIAO!
The room was great, easily 5*.
Staff was super friendly and they could speak some decent english, which is super uncommon in this part of China.
5/5 would visit again
Response from Property: 【毗鄰秀美灕江】【環抱式迷人江景】【距景區一步之遙】尊敬的賓客:您好!非常感謝您下榻桂林俏(CIAO)酒店,俏酒店由資深意大利米蘭風格設計師團隊傾力建造型簡約歐式高端精品酒店,俏坐落於看灕江山水風光醉美的位置,毗鄰世界聞名的桂林城徽“象鼻山”與桂林十大名山穿山,塔山隔江相望,身後灕江橋如緞帶縱貫向東,是一處依山傍水,靜謐悠然的生態自然風光度假聖地,再次感謝您的入住,期待您的下次光臨,祝您旅途愉快!
Willian S.
Kilig· Riverbank City View King Room( Landscape : Lijiang River Long Bridge | Green Gardens | Green Mountains And Colorful)
Checked in Oct 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Jan 18, 2025
It was a good experience and met my requirements. Thank you!
Response from Property: 【 城市C位,灕江為布,塔山為景】【住在山水風景中】【24小時管家服務】尊敬的賓客:您好!很高興您選擇入住桂林俏酒店!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱情,讓每一位賓客享有温馨回家般的入住體驗,期待您的再次光臨!酒店全體員工也會一直在這裏期待與您的再次邂逅!!
Guest User
Kilig· Riverbank City View Twin Room(Landscape : Lijiang River Long Bridge | Green Gardens | Green Mountains And Colorful)
Checked in Oct 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
Staffs are very friendly and the breakfasts are delicious.
Response from Property: 【24小時管家服務】【灕江前享用自助早餐】【山水藝術空間之旅】尊敬的賓客:您好!非常感謝您支持及對酒店早餐及服務的肯定,您的鼓勵是我們最大動力!無論商務出差或是家庭旅行,CIAO酒店都是您不錯的選擇,性價比高,交通便利,環境優雅,讓您高興而來,滿意而歸,能為您提供服務是我們的最大的榮幸,真誠期待您的再次光臨,CIAO酒店在山水甲天下的桂林永遠恭候您的到來,祝您生活愉快!