Yunshu Hotel

My stay here was very satisfying! 👍 The room was spotlessly clean, and all the details were well taken care of. It came with a washing machine and even laundry detergent, which was a thoughtful touch. Drying clothes was easy too, and having laundry facilities in a guesthouse is incredibly practical when traveling. The location is excellent, with a snack street right downstairs, making getting around very convenient. Check-in was entirely online, so there was no waiting, which was a huge relief. The host was incredibly kind. Since we had a larger group with children, they proactively offered extra blankets for free. They even gave us a discount for extending our stay, which was truly generous. Overall, it was a very comfortable stay, and I would definitely choose this place again next time I'm in town!

The woman at the front desk, dressed in black with heavy makeup, had an extremely poor and arrogant attitude. When I drove to the hotel and asked at the front desk where to park, her first response was, "Navigate it yourself." I'm already at the hotel, why would I need to navigate where to park? She then said, "The parking lot." Which parking lot? "The Yunshu Hotel parking lot, *he*." This kind of arrogant and condescending tone was used throughout the entire interaction. How am I supposed to know that when driving to your hotel, I can't park directly there and need to specifically navigate to the XX parking lot? When I asked another calm lady who to contact for hotel feedback or complaints, she told me that if I wanted to complain, I could just call 12345. After that, she directly told me to be mentally prepared because the hotel room looked very different from the pictures. (You can see the specific differences in the photos). The cleaning lady on the fourth floor of Block A had a much better attitude than the front desk staff.

Woke up in the middle of the night to find a cockroach crawling on my pillow. It scared me so much I sat straight up and couldn't fall back asleep. I initially thought it was just due to the humidity and overlooked it after only seeing it once. But then, when checking out in the morning, I saw another cockroach crawling on the bed. Also, the room wasn't a standard guest room at all; it was clearly a foot massage or massage room that had been temporarily converted. Even the bed was an massage table with a face hole, not a proper bed. The toilet was also extremely stinky. I asked the cleaning staff to clean it twice on the day I checked in, but it still reeked. Despite such significant hygiene issues, the hotel made no attempt to communicate or resolve anything. They said they'd contact the manager, but instead sent someone (who knows who) to offer an 18.8 RMB red packet, hoping to silence me. They claimed I didn't take a photo immediately when I saw the cockroach. In the middle of the night, with a live cockroach, expecting a startled guest to immediately pull out their phone and take a picture – anyone knows a cockroach will run away before you even have a chance to grab your phone. I find this 'hush-up' method of giving a phone number and telling guests with problems to contact the 'manager' themselves absolutely ridiculous. As a long-time customer who frequently stays here, it's disgusting how the hotel handles such appalling issues. For anyone planning to visit Guiyang and considering staying here, please think twice. This is my personal experience, shared to help others avoid the same.

The hotel's location is superb, right near Jiaxiu Tower and not far from Qingyun Market. The room facilities are a bit old, but the hygiene is acceptable.

The hotel seemed to be operating temporarily. They provided disposable paper cups for brushing teeth, the bathroom had no door, and the shower head sprayed a fine mist, making it impossible to shower properly. Absolutely terrible.

It was just okay, not as good as I expected.

Really liked it, very satisfied 👍 Great value for money, and the front desk staff were very enthusiastic! Super affordable, with parking available, and the facilities and cleanliness are excellent. Highly recommend it!

Facilities: Good Cleanliness: Good Ambiance: Excellent Service: Good

The staff were friendly and helpful.