My mom and I stayed in a deluxe room with breakfast.
First, let me list all the positive aspects:
The hotel is close to the beach, sun loungers are free, and free snorkeling gear is provided.
And that's probably where the positives end.
Breakfast: Everything was tasty, but VERY monotonous. For 5 days, the only drink available for breakfast was mango juice. When we told them we couldn't drink it due to an allergy, they told us, "Well, you can just buy juice then." Which, in my opinion, isn't very fair.
We booked a turtle excursion, but we only saw one turtle, and I wouldn't say we swam very far. It was also very unorganized; they didn't explain which fish to be wary of, and a triggerfish almost attacked my mom because we weren't even told it was dangerous.
Next, we decided to use the kayaking service. PLEASE do not put your phone inside the kayak (the captain assured me the case inside was 100% waterproof, which turned out to be false). My phone was completely submerged in seawater for an hour and, naturally, didn't survive. What did the hotel say? "It's not our responsibility; we won't even refund your money for the kayak." I thought they might at least offer to pay a part of the repair costs, but no.
Then something happened that I still find disgusting to recall. The hotel collaborates with beach vendors, and one of them (knowing I was underage) started harassing me. When I went to the reception and asked them to deal with the situation, the girl simply replied, "Well, you can go talk to him." Excuse me, what? I, a child, should go and talk to a 40-year-old man and ask him not to say dirty things to me?
As "compensation" for the harassment and the broken phone, they offered me a half-hour massage (even though their price list states a minimum of one hour). They told me to come back in 2 hours. I came back, and they said, "Sorry, we can't do the massage; everyone is very busy." It's just ridiculous! Besides us, there were maybe 4 other families in the hotel. Did they all suddenly book massages? 🤦♀️😂 The attitude is simply awful. I told them to at least refund the money for the kayaks so I could use it to fix my phone. An hour later, they brought me the money (20 one-dollar bills, some so old you couldn't even use them in a store) ONLY for my kayak, even though we had rented two, and usually, they fully refund the service.
About the room itself: For 2 days, we complained about smelly bed linen (apparently, someone forgot to hang it out on time, and it went bad). They changed the bedding to equally smelly sheets.
Oh, and by the way, right at the beginning when we arrived in Malé, we were simply informed that the boat had broken down, and we had to wait 3 hours for another one (instead of the half-hour I had originally planned for and bought tickets for that time). They offered no apology or any compensation whatsoever.
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