The Place Gurugram – A Member of Radisson Individu

Its not Radisson nor they are on the level of it by any chance The breakfast quality is the poorest of all hotels in Gurgaon, empty breakfast food basket, no replenish, no water to drink, not side condiments like butter. Its an awful disaster to dine in this restaurant of the Hotel. The night engineering person will not pay you attention if the AC is not working at all, he is least bothered. The steward at restaurant is least bothered that you are a gentle*** and he will only serve the ladies.

This hotel is a modern and clean facility with very professional staff who do their best to meet your needs. The rooms are large and well-equipped with a large walk-in shower. The restaurant offered meals throughout the day and catered to just about any need.

The hotel is situated in midst of bustling Gurugram sector 29. The area is full of ***y mid to high end hotels and markets. The property is rated as 4 star but actually it is somewhat of a 3.5 star type. It's USP is perhaps the price point. Must be the most frugal of all nearby hotels, without any major lack of comfort. Pros 1. Location is ideal, comea with ample parking space (in open). 2. Impressive standards of cleanliness, hygiene and house keeping services. However, don't expect any extra frills. 3. Courteous, prompt and efficient staff (except at resturant). Cons 1. Biggest letdown was the efficiency and lack of training of restaurant staff. Waiters were practically clueless. 2. Food preparation is average. Breakfast is better than major meals. Buffets are decent but not lavish. F&B dept needs serious improvement. 3. Room size & bathrooms are small. Adequate for a couple but no spce for extra bed.

I stayed at the hotel for three days in April. The hotel seems to be in a dilapidated condition. The lift didn't work properly multiple times. Once I even had to give up and call reception to send the lift up from the ground floor. The AC was also a major problem. It seemed to lose power in my room during the night. My friends who were staying in another room had to change rooms thrice because of non-working ACs. Above all this the staff seemed to be completely unbothered about the guests. Room service and housekeeping calls would ring and go unanswered and food orders would require multiple reminders before they were delivered.

I stayed for a week at Fern Residency Gurgaon, between April 28 and May 4, 2022, for work and this was my worst stay in any hotel, and I've travelled across the world. Day 1: I checked in late due to late office and it took them one hour to give me two towels and since room service closes at 10.30 pm i had to settle for what was available. Day 2: Since my husband was coming over late night so I arranged all the towels and toiletries for two people and left for office. When i came back, the cleaning staff had removed everything and left one towel each. I had to shout and get back everything. Day 4: This is the day of my big presentation and my husband was leaving the hotel early morning for his flight. Between 4.30 am and 9 am we had to change the room FOUR times for AC issues. I finally got to my meeting tired, sleepy and drained out. The same evening the staff refused to give us more mineral water and we had to threaten to complain to the front office. Maps wasn't picking the location and since the ***agement is changing to Park Plaza hotels, there was no sign board and every cab ride needed instructions to hotel. The best part of the stay was when it got over. It was like the end of a jail sentence. If i hadn't paid 30k in advance, i would have checked out on day 4. Please avoid this hotel. Even a Oyo Townhouse is better and cheaper. Only the front office staff, the security guard and one room service person was decent, the rest of the staff were without skills or ***ners.

I am right now at the hotel, its 3am and not able to sleep because the ac is not working. Maintanence guy is hopeless, Mr Rahul from the reception is trying to help but the whole centralised aircon is having issue, he cannot do anything at this time.