Extended Stay America Suites - Chicago - Gurnee

It's the hotel I always choose. The prices are great, the manager & staff are ALWAYS friendly & accommodating!!!! I told them ONCE that I had a favorite room & now whenever I stay there they always try to give it to me. It's honestly my fav hotel chain to stay at.

Customer service is great and very kind and respectful. It's like your own studio every room comes with a kitchen area and very clean. The stay was very comfortable and not far from all the stores, mall, and six flags

Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.

All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...

We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personally checked it prior to arrival and it was clean. The lady at check in had to run up to our room to see if the room was vacant before giving us that room.We have absolutely no reason to make something up like this. The guy was so worried about us leaving a bad review and actually brought in race about the lady that helped us when we checked in. Uhh no we had no intentions on leaving any review. But after this I had to. What was most upsetting is he didn’t offer to come look it to send a maid. It was all about us writing a bad review on him, So 3 days and not once did we have anyone come clean the room. Not once! This is 2nd time staying at a extended stay of America and sadly my last. Do better and trust that not everyone is lying. That was disgusting and awful to have to clean. I did take photos also

Mostly clean except for hair all over the bathroom. Elevator was broke and a 3rd floor room ****** because of it. They should put things like that on the website.

Stayed at this hotel as an alternative to Super 8 across the street. We normally stay there b/c it is close to Six Flags. The Super 8 reviews were terrible, therefore we looked for an alternative. Rooms clean, but sink clogged for our stay rm (306), Surprised NO coffee maker or coffee in rooms! The noise from the Hwy kept all three of us up. And for one night the people next room were loud! Manager had to come and tell them to turn down the noise. Surprised did not have coffee "all" day in reception area. Close to Olive Garden, Crackle Barrell and a Speedway. One light down from Six Flags: aka convenient! Would not stay again, b/c of the price. overall rating: Good

Overall I’d like to say that the staff there are very kind and helpful particularly Brian Pekala ,Destinee ,Loren and Lupe they always are great with making sure the rooms are clean and making sure I have new towels also I like the fact that they make sure people pick up there dog poop outside .I’m having a very present stay here I would highly recommend

We wanted to save money as this was the least expensive hotel in the area for the weekend and, it boy, you get what you paid for. Actually, I wish we paid even less, it should be more like $60 a night motel type. Everything is old. Bad quality - towels, sheets, ...actually there is not much else to even list here. Stupid towel exchange policy, I gotta bag the old ones and bring it downstairs in exchange for new ones, we were too tired to come back second time around. Now, carpets are plain sticky, with stains and super disappointed unupdated room furniture etc (Even tho the desk chair looked newer but again, dirty). I know that when the shampoo goes bad, it will be super thick and gooey and slow pouring, so I am glad we had our shampoo to use. Hope they check their shampoo inventory for dates. Although pleasant females in the front over the weekend , not the male at night.