Hilton Garden Inn Atlanta NE Gwinnett Sugar Loaf

The location was good for where I wanted to be. They have 2 different type of breakfast which was confusing. We asked for extra towels because they do not provide cleanning service for 2nd day but they forgot about it. They were no conditioner and low in body wash. Overall I was disappointed with many small details. Even the toilet flush was broken on the day I check out.

The room was clean , no issues there. However we were there for two nights and housekeeping did not stop in to see if we needed anything. We had to find them for more coffee. We went to check out the pool and hot tub , decided we were not going in ,as it was so cloudy you could not see the bottom of either. The breakfast area is located in the lobby , which also doubles as a bar and restaurant after 5. The first day we had breakfast it was cold . I tried to let the staff know the toaster was not working the elements were not on , she popped it down and put her hand over it " heat " . I repeated yes but it's not toasting the elements are not on . She unpopped it and walked away lol . And the wifi is limited unless you were a silver privilege member. Also 3 $ for a bottle of water in the room unless you were a member .

Great stay

clean room, staff was friendly and helpful, microwave in the room did not work, but I didn't find out until the morning that I was leaving (and I didn't have time to call staff about it).

The staff was exceptional from the front desk to the kitchen staff to the cleaning staff. The room was very comfortable and clean when we checked in. The staff was very friendly and always spoke to us when we entered and exited the building.

Staff was curtious but the hotel itself is run down the elevator tiles cracked the room floors uneven the doors getting stuck becuase of the floor uneven. No maid service daily.

Everything was easy from parking, check in to check out. Room was clean, quiet and comfortable.