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Grand Hotel Haikou Guest Reviews
4.7/5
Outstanding
4963 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4963)
Positive reviews(4850)
Reviews with photos/video(1170)
Friendly front desk staff(648)
Delicious breakfast(312)
Nice sea view(278)
Great swimming pool(237)
Close to beach(161)
Clean pool(44)
Has play area for children(34)
Negative reviews(113)
Minnie & JJ
Superior Queen Room
Checked in Sep 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Sep 11, 2024
Lovely stay after the disaster typhoon Yagi. The outdoor facilities were destroyed but the indoor swimming pool was great for the children.
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior Queen Room
Checked in Feb 2024
Family
5 Reviews
4.2/5
Very Good
Posted on Mar 1, 2024
Staff Magan is very friendly and helpful! We enjoyed our stays at the hotel!
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Denias
Superior Sea-view Queen Room
Checked in Oct 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 7, 2023
Great place
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Marvin
Superior 2-bed Room
Checked in Sep 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
Great stay here with my family
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior 2-bed Room
Checked in Jul 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Jul 15, 2024
Linda is good hotel is good
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Executive Sea-view Twin Room
Checked in Jan 2023
Travel with friends
1 Reviews
4.7/5
Amazing
Posted on Feb 4, 2023
I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful.
Response from Property: Thank you for staying at Shangri-La Hotel, Haikou and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Anonymous User
Superior Queen Room
Checked in Dec 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Dec 18, 2023
Linda and eva are good will be back
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior Queen Room
Checked in Dec 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2023
linda.is good service.will.be back
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior 2-bed Room
Checked in May 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 18, 2024
前台ernset和Megan good
Guest User
Superior Queen Room
Checked in Oct 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2023
linda is good service will back back
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior 2-bed Room
Checked in Feb 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 22, 2024
Eva and Linda are good
Guest User
Superior Queen Room
Checked in Jun 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
Sherry good!
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Superior Queen Room
Checked in Mar 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Mar 11, 2024
前台Megan very good
Meiyiyi
Superior 2-bed Room
Checked in Jan 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2024
eva sherry megan good
Response from Property: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.