the Langham Haikou

the Langham Haikou Reviews

the Langham Haikou

No. 77 Binhai Avenue, Longhua District, Haikou, Hainan, 570105, ChinaView Hotel Details
the Langham Haikou
the Langham Haikouthe Langham Haikouthe Langham Haikou
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the Langham Haikou Guest Reviews

4.7/5
Outstanding
4805 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(4805)
Positive reviews(4741)
Reviews with photos/video(2254)
Well designed(460)
Well decorated(408)
Friendly front desk staff(354)
Nice sea view(312)
Located downtown(163)
Great swimming pool(93)
Has an infinity pool(31)
Excellent afternoon tea(29)
Negative reviews(62)
YS-HL
Deluxe Room
Checked in Nov 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
Very good location and reasonable price for the Premium choices! Convenient, Nice harbour view!! I definitely will let my friends and relatives know my experience with Langham Haikou.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Haikou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at The Langham Haikou and we hope you choose to create more memories with us whenever your travels bring you back to Haikou.
GC00
Deluxe Room
Checked in Sep 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Nov 4, 2024
We love the room layout and overall experience. The only turn down is the swimming pool is under maintenance when we are there and the breakfast choices are very limited as well. The rest of them are all good.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Haikou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Langham Haikou and we hope you choose to create more memories with us whenever your travels bring you back to Haikou.
Anonymous User
Deluxe Room - Sea-View (Double bed)
Checked in Sep 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 25, 2024
Great hotel! Stuff is friendly! Room interior is superb! Overall we are very happy to stay at this hotel! Must return !
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Haikou. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Langham Haikou and we hope you choose to create more memories with us whenever your travels bring you back to Haikou.
MMML
Executive Room - Sea-View (Double bed)
Checked in Aug 2024
Couples
11 Reviews
4.0/5
Very Good
Posted on Sep 9, 2024
While I had previously given this hotel a great review, our extended night was simply horrible. This is a no smoking hotel but the local Chinese guests do no respect the rule and smoked heavily in the rooms next to us, flooding the air conditioning systems the entire night. Hotel staff seemed helpless, and they kindly found us a temporary room for the night. However, our rest was affected and our belongings smelt like smoke the next day. The hotel should enforce penalties for such flouting of rules. Such bad experiences are what people remember more vividly than the good experiences.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us!
Elizaaaa
Deluxe Room - Sea-View (Double bed)
Checked in Jun 2024
Travel with friends
1 Reviews
4.5/5
Great
Posted on Jul 29, 2024
Overall a really pretty hotel, very good location! But the staffs englisch is not good and the room service didn’t had 3 different dishes we tried to order.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, the problems will be resolved immediately by relevant department, thank you for your share again. We are looking forward to see you come back and enjoy the personal stay with us! Lilly Hu Front Office ManagerThe Langham Haikou
Guest User
Deluxe Room
Checked in Jun 2024
Couples
23 Reviews
5.0/5
Outstanding
Posted on Jul 9, 2024
This is our first trip to Haikou, although we have been to Sanya a few times. The Langham Haikou is conveniently located, there are shopping malls, shops and restaurants nearby. The swimming pool is clean with nice view, esp. for taking photos. It definitely has a resort feel. All the staff provide excellent services, including Concierge and Front Office. Special thanks to Miss Julie Wang who is always helpful and caring in all aspects, and she upgraded us to a sea view room with stunning view! Deeply appreciated! The room is spacious and cozy, very comfortable. We will come back to stay again in the near future.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us! Lilly Front Office ManagerThe Langham Haikou
A👑YUKI��👸💋xoxo
Deluxe Room
Checked in May 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2024
I have been here for many times. Langham hotel keeps providing the customer outstanding services as usual. The staff are also friendly. Especially for the front desk staff Mark Li! He was quick to assist me when I had questions, and arranged delayed check-out which is really helpful for my itinerary.
6/7
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us! Lilly Front Office ManagerThe Langham Haikou
Guest User
Deluxe Room - Sea-View (Double bed)
Checked in Sep 2024
Business travelers
8 Reviews
4.5/5
Great
Posted on Nov 11, 2024
It is a very beautiful hotel, the staff is also very kind. I was only unfortunate to come after the storm so the swimming pool needed reparation and I could not use it. The massage lady Cici is really the best of the best, unbelieveble. Only minor point is that in the restaurant and room service a lot of dishes where not able to be ordened. Overall very decent.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Haikou. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Langham Haikou and we hope you choose to create more memories with us whenever your travels bring you back to Haikou.
Tracy A Pool
Deluxe Room - Sea-View (Double bed)
Checked in Aug 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
Love the Langham. Wish they would have told us the pool is in repair before we booked…
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us!
Guest User
Deluxe Room
Checked in Jun 2024
Family
15 Reviews
4.5/5
Great
Posted on Jul 22, 2024
After previous stay comment about A/C not cool enough, the hotel made imrpvoement and arrange other room for us. Good respsone.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, about the air condition problem the related department already resolved accordingly , we are looking forward to see you come back and enjoy the personal stay with us! Lilly Hu Front Office ManagerThe Langham Haikou
bokhari
Deluxe Room - Sea-View (Double bed)
Checked in Jun 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2024
Outstanding service, new clean hotel. Convenient to shops etc. First world luxury standards. Small adequate gym, pool and large high end restaurant.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us! Lilly Front Office ManagerThe Langham Haikou
iEdei-hEidi
Deluxe Room
Checked in Mar 2024
Business travelers
6 Reviews
4.7/5
Amazing
Posted on May 2, 2024
Just wanted to share my experience staying at the Langham Haikou hotel. It's a really nice and clean place, and the staff are super friendly and helpful. I had a great time there and would definitely recommend it to others. I'll definitely be staying there again in the future. Overall, it was a fantastic stay and I can't wait to go back!
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us! Lilly Front Office ManagerThe Langham Haikou
Josephine 903
Deluxe Room - Sea-View (2 beds)
Checked in Mar 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Apr 15, 2024
2nd time staying at The Langham . Room was very comfortable, with all the necessary amenities to ensure a most lovely stay. Thank you to Lilly & Joey at front desk !
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us! Lilly Front Office ManagerThe Langham Haikou
Guest User
Deluxe Room
Checked in Aug 2023
Couples
9 Reviews
4.5/5
Great
Posted on Nov 26, 2023
Great beautiful stay at the Langam at our last night in Haikou. If you like English elegant interior, then this is the right choice. My room view was an old-worn apartment building which i guess hit the mark considering i was paying a premium to stay here.
Response from Property: Dear Valued Guest,Thank you for you choose stay with us again, on behalf of The Langham Haikou hotel management team we are extremely appreciate you share about you stay experience to us, we are happy to hear to you have an wonderful stay experience with us, we are looking forward to see you come back and enjoy the personal stay with us!
Daisy
Deluxe Room
Checked in Jul 2023
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2023
Good location, right opposite to wanxiang city mall. Good service, thank you Ken for upgrading the room to the sea view room, which has spectacular view. The breakfast is also nice, with many options. The only downside is that Wi-Fi was not stable in my room.
Response from Property: Dear guest: Thank you very much for staying at The Langham, Haikou. We are very honored to see that you are satisfied and affirmed with our overall service. We are also particularly happy to see that the warm and efficient service of our concierge colleagues has been appreciated by you. We have shared your comments with the team to encourage everyone to continue working hard to provide personalized services to our guests in the future. The Langham, Haikou has 249 stylish and elegant guest rooms and suites, with exquisite details and elegance. The guest rooms and suites are mainly decorated in beige and gold tones, exuding warmth and refined taste. They also have floor-to-ceiling windows, allowing guests to carefully appreciate the tropical beauty of Hainan Island and the city view of Haikou. All rooms are equipped with Langham Hotels and Resorts' signature Blissful Bed, electric curtains, showers and other facilities to ensure peace of mind and convenience during your stay. In addition, guests staying in executive rooms can enjoy exclusive access to multiple Langham Club privileges, including breakfast, afternoon tea, evening cocktails and free use of meeting rooms. Thank you again for your review, we sincerely look forward to your visit again.