The hotel broke the contract first. We arrived at the hotel at 12 noon. We were not able to temporarily give two different rooms until 18:00. One room was small in size and poor in shape. The carpet in the room is dirty.
What is especially annoying is that the three front desk staff of the store had a bad attitude. They broke the contract and were plausible. They seemed to be the customer's fault. They didn't admit their mistakes and didn't apologize!
Ctrip customers are warned: if you can't find a room, don't book a room at Four Seasons B&B.
The three waiters with poor service are as follows:
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