Guest User
January 22, 2022
The first time I stayed in a hotel, the door lock was broken, and the front desk phone was also broken from the room phone. A security guard came from behind. When he came, he said the door lock was broken. I couldn’t tell if it was broken. I asked him how to fix it. , he just said just fasten the door bolt, then you can install any door locks, just fasten them with a chain. After changing rooms, the first room that was changed smelled particularly heavy, and the front desk said that the aunt had just cleaned it. When it's over, I changed our room again, and kept emphasizing that we were upgraded. I said that it's ok not to upgrade. I want my original room type. That's it, none of the staff said sorry or sorry during the whole process, but instead gave us an unwanted upgrade and kept mentioning it. And when I checked in in the morning, I said that it would help us to delay check out until 3 o'clock for free. When I checked out today, I said that even if we delayed until 3 o'clock, we would not be charged an hour's fee. What is it? I don't know how you guys communicate. Everything else doesn't matter, after all, the price is there, but your most basic security should be done, the staff is not apologetic,
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