Kaibang Hotel Geermu

I booked a chartered bus to Hoh Xil on the Qinghai-Gansu Great Ring Road and booked it here. After booking, I found that the price per night was reduced by 80. I communicated with the hotel to see if I could cancel and rebook. The answer was no! In the end, conscientious Ctrip paid the price difference. 4 points for breakfast!

I was completely deceived. I called to ask if there was air conditioning. The front desk said that they had only booked the room. I went there just for the air conditioning. After I arrived and checked in, they told me that the air conditioning was only on from 8pm to 12pm during the day. Not open all day. I didn't ask him before booking the room. I came all the way to check in and gave him the room card. I asked him what he meant by air conditioning. The room is equipped with a small refrigerator, but it has no electricity and cannot be used. It is also full of dust. The landline phone in the room cannot be used normally. The toilet light always turns on automatically, stays on in the middle of the night, and is difficult to turn off. The toilet curtains are see-through, making it awkward to use with children. There were a lot of stains on the carpet and a lot of scale on the glass in the shower room. The service is also poor. I asked for more bottles of mineral water...give me money, and asked me to borrow a mobile phone charging cable...give me money. You need money to get service for everything. This is my first time to experience this kind of five-star hotel. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review.

I rarely give negative reviews, but I really can't tolerate this kind of hotel. The level of cleaning was reported to the front desk many times, and even to the so-called leader on duty, without any apology or any handling measures.

The decoration of an old-fashioned star hotel and the service attitude are really speechless. It was past 9 o'clock when we checked in at night, and it was close to 12 o'clock when we came back to bed after dinner. We were still sleeping at about 7 o'clock the next morning. The waiter directly swiped the room card and came in and said that he wanted to clean the room. He also said that it was our request. I was really speechless. There is hair in the bathroom, and everything in the room is charged, even disposable toilet covers. This is the first time I have seen this charge in a hotel I have stayed at. The situation was reported to the lobby manager but nothing was done. All in all I wouldn't recommend it to others and won't come back again.

A very bad hotel, not worthy of five stars at all. There is no hot water in the shower and it is very cold after washing. It is very hot and dry after sleeping for one night without air conditioning. I called the front desk to say that there is no hot water, but no one answered me. What's your attitude? ! If you want a good night's sleep and a hot bath, look no further!

The service is really bad! 😠😠😠Be careful! ! ! Friends who pursue service should refer to my case. The hotel has fundamental management problems! ! I never comment. I stay in hotels so many times a year. This is the first time I have encountered this. I am so angry. The hotel's quality is not low, but the service attitude is not even comparable to that of ordinary B&Bs! I got wet shower slippers on the night I checked in, so I called the front desk and asked for a pair. When I checked out the next day, they still didn't give them. When I checked out, I asked the front desk why the slippers I asked for were not delivered. The reply was that he was not at work last night and I had to call to ask why. ,? Is it useful for you to ask now? The first time I tried to shirk responsibility was to walk barefoot at night. When I checked out, the front desk asked me if I had spent any money. I was clearly informed that I had not spent any money. The other party said I could leave if I didn't and the deposit would be returned the same way. As a result, after walking dozens of kilometers, the deposit was refunded but the money was less. I immediately called the front desk to ask why. They said I used a toilet seat. I said it was useless. I always bring my own things with children. The other party said that they would verify it and call them. Come by and wait until night without a call back, that's their service! I contacted Ctrip customer service in the evening to handle the matter. Ctrip's attitude was really a benchmark. Ctrip called back and said that the hotel meant that they had fewer things to clean and I had to use them. What's the logic? Can I say that I won’t have it if I live in it? I was very angry. I didn’t have much money, but why should I doubt my credibility? I strongly asked Ctrip to investigate the matter. The next day, Ctrip called me back and told me that the hotel had verified that there was no consumption and wanted to refund my money. They also apologized to me and I acknowledged it, but that day I didn't receive a call from the hotel. I got a call a day later. I asked for a refund via WeChat and asked why I couldn't return it the same way. The hotel said that the finance department was too busy and I laughed to death. Are you busy and am I not? Your fault also affects my mood for traveling, are you still reasonable? ! ! With the mentality of not wanting to cause trouble, I asked Jia WeChat to refund the money. There was no apology in the middle, and I didn’t feel the slightest apology. Then I stayed at the hotel on the 13th, and I still haven’t refunded the money to this day. I want to ask, what are the mistakes in your work? , my money was deducted even though I didn’t spend any money, yet it affected my mood without even a single apology! ! Also, may I ask when the refund will arrive? ! ! When encountering this service on the Northwest Ring Road, can tourism be started?