The room itself was clean. However, the service was practically non-existent from the get-go. Check-in was handled by a summer intern at a location halfway up the mountain. He seemed completely clueless; whenever I asked a question, his only response was, 'I'm just a summer intern.' He didn't even bother to mention that breakfast was included until I spotted it on my booking confirmation.
Secondly, the cleaning lady entered our room without any warning or even a knock. She simply swiped her card and walked right in, then exclaimed, 'Oh, this room is occupied!' Seriously, don't your staff know which rooms are occupied and which are vacant? I had just finished showering, thankfully. But what if I had been in the middle of showering? Is it acceptable to just barge in like that? No one from the staff bothered to follow up on this incident whatsoever.
Thirdly, we weren't guided to the breakfast location at all. The summer intern merely pointed us in a general direction when we were checking out. We then spent a considerable amount of time searching for the restaurant on our own. To make matters worse, check-out was located up on the mountain, while breakfast was all the way down at the property's main entrance. The round trip walk was so long and strenuous, we felt like we were going to get heatstroke.
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