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Explore Guest Reviews of Hotels in Hakone

Hakone Hotel
4.7/562 Reviews
Lake Ashi
Right next to lake Ashi the hotel boasts very good views and location. The food we had was very good but we were part of a coach trip so the menu was tailored to us. The breakfast was however a delightful surprise as it was better than expected. The staff were as always for Japan very pleasant and accommodating. The morning presented us with great pictures of Lake Ashi with Mount Fuji in the background.
Fujiya Hotel
4.7/570 Reviews
Kowakidani/Miyanoshita
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
Hotel Nanpuso
4.2/519 Reviews
Hakone Yumoto
Stayed at Nanfeng Village for 4 nights and objectively evaluated this hot spring hotel: 1, reservations, the type of room is very dizzy, the annex has a room type and foreign style with a toilet and shower 38 flat. 2, transportation, the hotel does not have a special car transfer, to the soup to sit down 100 yen bus 10 minutes to the end of the station, the bus stop is 100m away from the soup station is easy to find. 3, the room, the view is very good, because the old house has a little taste, live for a long time and did not feel, there is no problem with the shower dressing room toilet is too small, I am one meter eight girlfriends one meter seven two enough. Don't live on the first floor, the first floor is a bit close to the parking lot. 4, accommodation, you can hear the sound of small river water at night, I still enjoy it, after all, the city has lived for a long time, the window is behind the style and there are curtains, tatami can also make a bed, I sleep tatami for four nights very comfortable. 5, hot springs, few people, I went on May 11, two hot springs men and women time period rotation, hot springs are not big, soaked for four nights each time to go to two people, people are really very comfortable, one person lying in a pool Blowing the evening breeze, my girlfriend said that there are a lot of people there, and there are aunts who are in groups of three. 6, meals (with photos), breakfast buffet dinner package, the taste is very good, breakfast buffet more than a dozen dishes each dish tastes very good Japanese-style Western style, dinner size is large, taste can also be, every night optional It's different. If the request is Michelin standard, it won't be reached here. 7, overall, staying down feels good, cost is also very high, if you come to the hot springs do not require luxury, the standard is around 1500, I strongly recommend to try Nanfengzhuang.
Onsen Guesthouse Hakone Tent
4.4/549 Reviews
Gora/Sengokuhara
Very nice and conveniently located place to visit around Hakone area (next to one of the train stations). Amazing staff: very helpful and really friendly; always giving tips and interesting talks! The value for money is undebatable! Nice onsen on the premises and japanese style comfortable rooms . Really good offer for dinner (pizzas are amazing); you can also use a small kitchen & a fridge for breakfast/lunch. I would recommend this place with no hesitation: it is the perfect guesthouse.
Hakone Suimeisou
4.6/544 Reviews
Hakone Yumoto
Hotel Hakone Suimeisou is a perfect blend of old tradition and modern Japan. This hotel provides an excellent experience of Japanese hospitality. It is in the most convenient location and serves as a take-off point to the rest of the Hakone region. The Hakone Yumoto Station is only a few minutes walk and there are so many places to eat and shop within the area. The hotel is designed as a traditional Ryokan inn and provides traditional Japanese hospitality with rooms that are clean and well-designed. Make sure to experience the full service by availing of the breakfast and dinner service in your rooms. There are bountiful seafood dishes that are provided for each meal. Take advantage as well of the onsen (natural hot spring) facilities. There are touches of modern amenities in the hotel to make you feel comfortable. I commend the staff for their excellent service and will definitely come back in the future.
Hakone Fuga (Adult Only)
4.3/517 Reviews
Gora/Sengokuhara
Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin. Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga. Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process. Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves. No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too. No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left. Very poor hospitality compared to our first visit The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for. If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga. We will definitely not return again because the entire experience felt like we were ”ghosted” by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast). Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night. Other ryokans charged us lower and the service was impeccable. You need to, seriously, REFLECT

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Local Travel Info

Number of hotels184
Number of Reviews 5,324
Highest PriceUS$2,943
Lowest PriceUS$35
Average Price(Weekday Night)US$502
Average Price(Weekend Night)US$561

Booking Guide for Hotels and Famous Hotel Lounges in Hakone

On Trip.com, it's easy to search for hotels in Hakone. Book your hotel on Trip.com for an amazing travel experience. While traveling to Japan, Hakone is one of the most popular destinations. You can stay 3-5 days at hotels in Hakone without running out of things to do.

Hakone does not have civilian airport. You can fly into a nearby city and come here using another method of transportation. Although there aren't any airports or train stations, visitors can come to the city via bus or other means of transportation.

Trip.com offers discounts of up to 20% on 170 boutique hotels in Hakone. Hakone has high quality and low-priced hotels. You can spend one night at a nice hotel for only 239 USD. There are 10 five-star hotels in Hakone at an average price of 450 USD per night. There are 56 four-star hotels in Hakone at an average price of 311 USD per night. There are 69 three-star hotels in Hakone at an average price of 204 USD per night. There are 28 two-star hotels in Hakone at an average price of 137 USD per night. Hakone has many well-known chain hotels which are suitable for both business trips and vacations. Those who favor Hyatt Regency can choose a hotel under its name. In Hakone, there are hotels under the Hyatt Regency brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Hyatt Regency. A popular hotel in Hakone, Hakone Kowakien Ten-YU is also one of the highest rated. If you're still unsure, Trip.com recommends Hakone Ashinoko Hanaori.

There are quite a few famous attractions in downtown Hakone, such as Hakone History Museum, Hakone-yumoto-eki, Hakone Yumoto-onsen Hot Spring. You can choose attractions in Hakone that are perfect for a weekend getaway, such as Kuzuryu Shrine, Hakone National Park, Togendai Station. The most popular attractions for tourists in Hakone are Sengokuhara, Owaku-dani Valley, Kowakudani Hot Spring.

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