Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.0
Service9.1
Cleanliness9.1
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All reviews(143)
Positive reviews(138)
Reviews with photos/video(82)
Garden view(64)
Relaxing hot springs(37)
Well designed(22)
Classy environment(21)
Great location(19)
Convenient location(18)
Large rooms(12)
Delicious breakfast(7)
Negative reviews(5)
Resvervation
Standard Room
Stay Date Dec 2024
Couples
7 Reviews
8.0/10
Very Good
Posted on Feb 3, 2025
Room is okay. No free water inside room. Garden is beautiful but abit expensive as well. Location is okay
Anonymous User
Standard Room
Stay Date Nov 2024
Family
6 Reviews
10.0/10
Outstanding
Posted on Dec 25, 2024
Excellent
Poo n 0112
Annex Ikenotoh Building Garden Side Japanese-style Room 10 tatami with Western-style Space
Stay Date Dec 2024
Family
1 Reviews
9.5/10
Amazing
Posted on Jan 16, 2025
This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.
Guest User
Standard Room
Stay Date Nov 2024
Family
2 Reviews
9.5/10
Amazing
Posted on Jan 6, 2025
Fantastic place with beautiful garden and great experience of ryokan. Onsen experience was awesome and we would definitely love to come here again
АЛЕКС
Standard Room
Stay Date Oct 2024
Solo travelers
8 Reviews
9.0/10
Great
Posted on Dec 5, 2024
It's a cozy and quiet ryokan-style hotel with beautiful garden and onsen, close to the train station. Room is a little bit outdate, but most of the amenities presented. Free drinks available.
A little disappoint, that they don't change men and women onsens each day to try them both :/
Guest User
Run Of House
Stay Date Apr 2024
Couples
3 Reviews
6.5/10
Posted on May 13, 2024
Hotel experience was mixed.
Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful
Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out.
The in room lighting was dim n equipment facility visibly outdated.
The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed.
We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.
Linna
Main Building Garden Side Japanese Modern Twin Room with Hot Spring Shower Booth
Stay Date Sep 2024
Family
5 Reviews
8.5/10
Very Good
Posted on Oct 21, 2024
The location is great. The dinner is awesome with fresh seasonal ingredients, strongly recommended. The front desk service is a bit slow but very friendly. I love the beautiful garden as well. Good choice.
JuliaF
Run Of House
Stay Date Dec 2023
Couples
26 Reviews
9.5/10
Amazing
Posted on Feb 2, 2024
Nice stay . We booked traditional Japanese room, and slept on futon beds. Pillows were uncomfortable though . Our room fee included dinner and breakfast which was very nice. Dinner was tad too cold for our taste ( too many cold dishes) and breakfast was too “fishy”. Although all food was fresh and the service was impeccable. Hotel also has its own onsen , and pretty Japanese garden .
6/10
Hufait
Run Of House
Stay Date Mar 2024
Business travelers
134 Reviews
10.0/10
Outstanding
Posted on Apr 15, 2024
Excellent staying at this cool hotel with traditional Japanese tatami style
Will come again
Guest User
Run Of House
Stay Date Sep 2023
Family
32 Reviews
8.5/10
Very Good
Posted on Nov 20, 2023
We stayed in this Ryokan a few years ago and am looking forward to having a great time here again. We stayed for 2 nights and chose the half board package, which included breakfast and dinner. First of all, the location is excellent, very near to the station on foot. The Japanese garden is nice but the room now is a bit old and dusty.
For breakfast and dinner, the amount is good, but the quality of food is downgraded, comparing what we had before a few years ago. Probably it is because of the inflation???
Ha thi thuy
Run Of House
Stay Date Jul 2023
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Aug 17, 2023
The hot spring water is great with great view.
Best Japanese and historic garden and large i have been. Warmly service. Near bus and train station. Great location
Anthony
Run Of House
Stay Date Apr 2024
Couples
6 Reviews
10.0/10
Outstanding
Posted on Jul 22, 2024
One of the best Ryokan in Hakone!
Guest User
Run Of House
Stay Date May 2023
Family
2 Reviews
8.0/10
Very Good
Posted on Jun 19, 2023
Generally, the staff members are friendly. I appreciated the meals and waitresses. The room was nice and clean.
I don’t recommend to use the massage services and it seemed a scam. Body massage was quite not professional and disappointing. The lady seems doesn’t know what she was doing. We ordered one head and shoulder massage for 40 minutes but she never touched head and shoulders.
Another one is 60 minutes for whole body . The most of the time was doing the back and shoulder until I requested to massage my legs.
We gave the feedbacks to the front desk lady and the lady said it supposed a light massage.
KONG10
Standard Room
Stay Date Feb 2025
Travel with friends
6 Reviews
10.0/10
Outstanding
Posted on Mar 15, 2025
It was a little late at night, so they let us have dinner.
Breakfast is also delicious
Hot springs are divided into indoor and outdoor
If you have tattoos, you can buy stickers at the counter to cover them up.
Very good experience
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Guest User
Standard Room
Stay Date Feb 2025
Family
1 Reviews
10.0/10
Outstanding
Posted on Mar 3, 2025
The location is very convenient, very close to Hakone Yumoto. The whole hot spring hotel is like built in a garden, and the outdoor hot spring pool is like in a garden, which is very artistic! I accompanied my parents to book dinner for 2 nights, and the kaiseki cuisine was unexpectedly delicious! I will still choose this place if I come to Hakone next time.