Gora-Onsen　Setsugetsuka-Bettei　Suiun

The room had a lovely Japanese aesthetic. The check-in experience was great, with a dedicated staff member escorting us to our room. The room also featured an open-air private onsen, which was wonderful! There are also three private onsens on the B1 level. The fridge was stocked with complimentary water and beer. Each floor had a small room with snacks and drinks available.

I stayed on the 2nd floor, and the room had no outdoor view, just a wooden fence, which made it feel quite stuffy. If I had the choice, I'd definitely pick Setsugetsuka instead. Their lobby is much larger, and both the activity space and the onsen views are far superior.

Service: The service was excellent. When checking in, they explained all the important details about the hot spring, the room, and the brunch. Food: We had the half-board option (dinner and breakfast), and the food was delicious – highly recommended! There was also free ramen for a late-night snack, plus a self-service snack area with a beverage machine, beer, and small treats. Environment: Clean, comfortable, and well-maintained. Overall, if I go to Hakone again, I'll definitely stay here!

Had a wonderful stay! The room was very clean and the private hot spring bath, fed by natural spring water, right in our room was a huge plus. They also offered free private hot tubs and a variety of drinks, including Haagen-Dazs. I think the food could be improved, but it might just be a matter of personal preference.

Facilities: Very clean and well-maintained. Hygiene: Excellent. Environment: Superb, with a fantastic view. Service: Impeccable attention to detail. I'd love to come back again; a longer stay would be even better for a more immersive experience. Plus, the soy sauce ramen at night was incredibly delicious!

The private onsen was lovely, and the hotel is located near Gora Station, though it's up a hill, so I wouldn't recommend heavy luggage. If you do have a lot, it's best to ask the hotel for a pick-up or take two more stops on the Hakone Tozan Railway. The room was very Japanese in style with classic decor. Both meals were also good, and the service was attentive.

Having visited Japan over ten times, this hotel was a huge disappointment 😞😞 **Service was completely subpar:** Throughout our stay, we encountered numerous service issues. For example, my passport was photocopied multiple times, and water wasn't proactively offered during meals. The most outrageous incident happened when we were about two kilometers up a mountain near the hotel. It was already dark, and the path back was a difficult winding trail. Feeling unsafe, we asked if the hotel could help call a taxi or provide a shuttle. They flat-out told us, "We don't handle that; you can ask a roadside restaurant for help..." (The manager offered a verbal apology the next day 🙄). **Facilities:** The rooms are a bit old and maintenance is average, but they were clean enough. **Food:** If you stay for two consecutive days, the second day's breakfast and dinner are quite good. The first day's was not so great. **Onsen (Hot Springs):** All the hot springs are indoors; there's no real outdoor open-air bath. All the springs are quite small, but private baths are available at no extra charge. **Positives:** There are some complimentary beverages, Haagen-Dazs ice cream in the afternoon, and a selection of yukata (bathrobes) in different colors. Overall, it definitely doesn't justify the 6,000 yen per night price tag 😑