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Hotel Zagakukan Guest Reviews
4.4/5
Very Good
13 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(13)
Positive reviews(11)
Negative reviews(2)
Chow
Deluxe Twin Room with Roof Top Open Air Bath
Checked in Dec 2023
Couples
2 Reviews
4.5/5
Great
Posted on Dec 15, 2023
Photos from previous reviews are accurate , location is great. Bus stops and train stations are very nearby. Please visit this hotel. Easy to find also. Lovely private hot bath, room is spacious for Japanese standards
Response from Property: Thank you very much for staying at our hotel.
I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
Ivy
Standard Double Room
Checked in Jul 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2023
Hotel is new, 9mins walk from train station. Staff are nice and helpful. Can be more knowledgeable about traveling, food and other tourist activities in the area in my opinion. English is also not super good.
Guest User
Standard Double Room
Checked in May 2023
Couples
18 Reviews
5.0/5
Outstanding
Posted on May 15, 2023
Beautiful stay and amazing location! Hotel was very new and modern, extremely comfortable and cozy! Will definitely stay here next visit and recommend to friends
Hotel does not have parking within its premises, it’s about a 5 min walk away at an outdoor site
Response from Property: Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you had a beautiful stay and enjoyed our amazing location.Regarding parking, we apologize for the inconvenience of not having on-site parking within our premises. However, we have a designated outdoor parking site located just a 5-minute walk away for the convenience of our guests.Thank you once again for your feedback. We look forward to hosting you again on your next visit and providing you with another enjoyable stay.
Guest User
Standard Double Room
Checked in Aug 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
Very suitable for couples to travel together, the private bath is very comfortable, and you can also order sushi in the store
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Imnobody111
Superior Twin Room
Checked in Aug 2024
Travel with friends
3 Reviews
3.7/5
Posted on Aug 8, 2024
There is no window, and there is no notice on the hotel booking page. The advantage is that the room is full of design, the lighting and color are advanced, and the height difference between the bathing area and the sleeping area makes people feel not depressed by the lack of windows. The disadvantage is that there is no lobby, no facilities, and no service.
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Yunluojiushizhongsheng
Executive Twin Room with Open Air Bath
Checked in Mar 2024
Solo travelers
17 Reviews
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel is very good, especially the private hot spring on the rooftop. It is very comfortable to soak in. It is definitely a real hot spring.
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Anonymous User
Standard Double Room
Checked in Nov 2023
Couples
1 Reviews
4.2/5
Very Good
Posted on Jan 8, 2024
I stayed there with my boyfriend and it was very nice. When I first looked at the images, I thought the bathroom was made of glass...? That's what I thought, but I was able to hide it with the curtains so it didn't bother me. It was comfortable, not too big and not too small.
I really liked the smell of the amenity set.
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Response from Property: Thank you very much for using our hotel. We also appreciate you sharing your feedback. We are very happy to hear that you had a comfortable stay. We will continue to pay close attention to cleanliness and maintain it so that you can continue to enjoy this extraordinary world. We hope that you will use our hotel again if you have the opportunity.
Guest User
Standard Double Room
Checked in Aug 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
Fantastic hotel! Highly recommended!
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Anonymous User
Executive Twin Room with Open Air Bath
Checked in Jul 2023
Travel with friends
17 Reviews
3.0/5
Posted on Jul 10, 2023
In the relatively inner part of Hakone Yumoto Town, if the parking lot of this hotel is not particularly convenient by car, you have to walk up a five-minute slope. I booked the outdoor hot spring room on the third floor (top floor). The indoor room is okay. When I go to the outdoor hot spring at night, there are many insects visiting, including Xiaoqiang🪳
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Response from Property: Thanks for your feedback. The hotel does not have a parking lot, so it takes about 5 minutes to walk from the hotel to the parking lot. Since the hotel is surrounded by nature, insects may appear when using the open-air hot spring bath at night. We apologize for any inconvenience caused and thank you for your understanding.
Anonymous User
Deluxe Twin Room with Roof Top Open Air Bath
Checked in Jun 2023
Family
3 Reviews
2.7/5
Posted on Jun 15, 2023
The price is too high, the facilities and environment are very average, the terrace hot spring that comes with the room is very ordinary, and you need to go up and down the stairs, which is very inconvenient and there is no view at all. The restaurant is not open either, and the check-in experience is not worth the price at all. Will not choose next time.
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Response from Property: Thanks for your feedback. We apologize for not meeting your expectations. Thanks again for your valuable comments.
Guest User
Checked in Apr 2024
Couples
3.0/5
Posted on Apr 10, 2024
If you expect a normal hotel, this is not a normal hotel. Everything is dark, there is almost no light. The reception is very small and check-in is from 5 pm. It is very expensive. It is very much designed for people who go to relax and not for tourists who go to visit the area. More expensive for what they give (they don't serve breakfast or lunch, only dinner).
Guest User
Checked in Mar 2024
Couples
2.0/5
Posted on Mar 26, 2024
I was given impression it a Ryokan with Onsen. The hotel is very modern and very small the room. Me and my wife have to crawl to the bed because there is no space to walk to your bed. The Onsen is just a bathtub made of bamboo. This place is not worth the price I paid. My wife and I decided to to forfeit one more day because we merely feeling claustrophobic in the room. Please do not stay in this hotel it is not worth the money
Guest User
Checked in Aug 2024
Other
4.0/5
Very Good
Posted on Aug 16, 2024
Very new and super technological. Everything is of quality and design. They don't serve breakfast, and that can be a problem because there is nothing nearby that opens early in the morning. The space is really minimal. It is surprising that they give you a wooden key, which takes up a lot of space, instead of a card. It seems that the door has other opening methods, but either they don't use them or they don't explain how to use them.