Hakone Kowakien Hotel Reviews

Location of hotel is good. Surroundings nearby...lush green,family mart & Yunessun. We enjoyed the buffet breakfast & dinner alot!!!

Very beautiful hotel, good private room onsen for couple. Fantastic spread for buffet dinner and breakfast. Staff are friendly and helpful.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Check in and out was a very long process during peak hours. They were also very not accommodating for a family of 4 in the double queen room, even though there was ample space. The location was also quite inaccessible via bus from the train station. Rooms were clean. Nice to have laundry in basement (but must use Suica to operate), and the only restaurant at the hotel was hard to book. There is a convenient store right next to hotel. The onsen was lovely, but they switch the genders daily so be cautious!!

If you want a relaxing stay with hot springs, messages, and diverse buffets for breakfast and dinner, then this is your place.

Hotel is in a great location with bus stops nearby. Hotel also provides free shuttle service to gora station which is a plus.

Huge room, comfortable. Nice view from the hotel windows. Comfortable bed, complete amenities (like all of the japan hotels!) The public onsen alternates everyday for male/female, but the instruction is ultra-clear. I did twice a day for the onsen!

The location is nice. We also had some passes to use the bath next door/ the hot spring section was the better choice. The buffet was convenient as there aren’t many places to go eat at around The buffet was really bit bland it seemed it looked better than it tasted.

This is a eco-friendly hotel and the room is neat / tidy.  Good for family with kids

loves their buffet...with lots of selection...modern facilities and 24 hr drinks bar

we love this renovated hotel, perfect for family with the onsen park right across the street which was included and we enjoyed a lot. The breakfast and dinner were also very nice. Even the in house onsen was very proper. Will definitely come back

Very good hotel, newly renovated with professional staff! Highly recommend!

Good quality of food at the resturant, comfortable environment, and the Hakone Yunessun is fun.

The hotel was excellent, service was great and check in was easy. The food in the hotel was delicious for both breakfast and dinner. The room was clean and spacious, easy to travel around as the bus stop was just outside the hotel. Nice garden for us to stroll and was fortunate to see fireflies too. Free tickets to Yunessun was a bonus.