Best Five Star Hotels in Hakone

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

Impressed by the infinity pool design of outdoor onsen on 6/F. Can watch sunrise with stunning view. Need to confirm if can go in for the morning during your stay as they switch gender for every day. It’s not a problem if you are staying for two nights. Food is nice and breakfast buffet has wide variety of dishes. Free shuttle bus is available to Garo station every 30mins.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

Style. Taisho era traditional onsen Setting. Hakone Suishoen is a cultural property that belonged to the Mitsui family, built 1925 Explore. Hakone. Was here late October, Hakone is a beautiful area and it is almost autumn foliage season Rooms. 23 rooms on the property surrounded by old maple trees and bamboos. Two beds in room Hananome. Sisley amenities. Large shower area that steps out into the outdoor onsen which faces the trees, found it to be truly restorative as I felt a bit beaten down when I arrived. Complimentary mini bar (except for the champagne and Macallan). Dark wood furnishings in my room looked dated and room had very little windows and natural light @ the hotel. great service throughout my stay, although strange to be served welcome tea in a paper cup. Didn’t try the public onsen. High quality souvenirs in the restaurant and lobby shop. Meals in the gorgeous historic Mitsui property Food and drinks Excellent traditional kaiseki dinner and breakfast in a private room in the historic Mitsui residence (aka restaurant Momiji). Built 1925 but still comfortable (ie floor heating) I was in Japan for three nights and while this was not a Michelin restaurant ( tried a few during this trip ), dinner here was my favorite and my comfort food. I kept on thinking about how food is functional medicine and this place hit the spot Prices. Moderate $662 as included a delicious dinner and breakfast Rating. 4/5 ( everything was perfect except for the welcome drink in a paper cup and my room’s decor/lighting )

My daughter and I stayed one night in the Mitsu room. We loved every minute of our stay. We arrived after 5 days in Tokyo so this peaceful place was just the thing to unwind. We arrived at 3 after taking the Tozan railway up and walked to the hotel from the station. We were intending to go to the Hakone Open Air museum right after check in but were lulled into relaxing instead. Our room attendant Tamoe (?) helped us get settled and made arrangements for time in the private family bath, breakfast and dinner. After the private bath time at 8 we moved to the public bath at 9. There were some ladies there who were leaving so we got private time in the public bath, so nice. Dinner was delicious and so was breakfast. We opted for one Japanese style and one Western style. After breakfast our room attendant checked on our journey down the mountain and on to Kyoto. A guy drove us to the station in the Mercedes (even though it’s a short walk). We would stay here again if we are in the area

Great experience! From the receptionist in the parking lot to the front desk and lounge are first class As soon as I entered the wooden house, I smelled a faint woody fragrance, and my whole person suddenly relaxed a lot. You have to take off your shoes when you enter the hotel, and the front desk will take care of them, so you directly step on the tatami with your feet, soft and comfortable. The room is very large, there are three doors from the main door of the room to the position of the bed, so the room is very quiet. The bed is very large, moderately soft and hard. There is free water, beer and juice in the small refrigerator. The electric kettle has hot water that has already been heated, and there is also a pot of room temperature water to drink next to it The room is heated and air-conditioned at the same time In addition to shampoo and other products, there are also toners, makeup lotions, and lotions that can be used. There are also hair loops for long hair. The whole arrangement is very careful. The view of the room is first-rate, and soaking in a daze in the open-air hot spring is a first-class enjoyment. Dinner and breakfast are in the restaurant on the second floor. Arrange a time with the waiter to go to the first floor and they will show you where to eat. Dining is in a semi-private room with tatami mats, and no other guests will be seen. The waiter for both meals is the same person, needless to say, polite, with a bright smile, very hard to explain the dishes in simple English. It is suitable for people who like to be quiet, slow, and [not to see people]!

1. The location is considered to be the innermost in Hakone, and the mountain tram has been suspended recently, and the cable car to Togendai will also stop after 4:15 in winter. Basically, you can only go directly from Hakone Yumoto by TAXI. The fare is about 6,200 yen. 2. The reception and service of the hotel itself are impressive. There are even female players who specialize in serving Taiwan and Chinese guests. The rooms and hotel environment are impressive. The ancient style has a strong artistic style, which is very amazing 3. The waiter introduced the hotel and learned that the predecessor of this hotel group was mainly French catering. It has only been involved in hotel operations in recent years, but the conditions of the hotel are indeed impressive and highly recommended 4. I don't know if it is because of the evening It is related to the morning, and there is no view at night. In the morning, because of the heavy fog, I did not see the expected view of Mount Fuji. It is better to take a bath directly in the room. 5. The meal at this hotel is highly recommended, regardless of whether it is dinner or breakfast. I was very impressed. In the same week, I only used Michelin-starred ingredients in Roppongi, Tokyo, but my girlfriend and I felt that the restaurant's cuisine is better than Tokyo's one-star level, and the price is very satisfying. (Taiwan, China, Britain, the United States, France, Japan, Vietnam have visited many French restaurants), but the level of dining at this hotel is definitely worthy of praise and expectations. If I go to Hakone again, I will definitely return Stay one night at this hotel

The hotel is very close to Gora Station. It takes only 4 minutes to walk to the hotel. The staff's service attitude is very good. When we walked to the hotel, they were already waiting for us on the ramp. We were greeted with snacks and drinks when we entered the hotel, so we didn't have to queue to check in. Check out, as soon as you sit down, you will be greeted. I booked 1 hotel room and 2 meals. I chose Japanese food for dinner and Western food for breakfast. Both meals were of a very high standard. The view of Hakone Mountain from the breakfast was very comfortable. Originally I thought about traveling around Hakone on the first day, but ended up spending the whole day in the hotel. The hotel environment is so comfortable. You can hear the sound of running water on the terrace. I will definitely book 2 nights next time.

The service is so good, there is an aunt who will always serve specially, and all of them are kneeling. When entering the hotel, you don’t have to check at the front desk. Sitting in the lounge area is handled exclusively by the staff. The rose tea made by Auntie is so fragrant, it is the best I have ever drunk. Auntie is also very patient. My English is very poor. Aunty will say it many times or make gestures to make me understand. The dinner and breakfast at the hotel are very exquisite. Room facilities are also good, very satisfied. It is recommended that you go to Gora Station and let the hotel send a car to pick you up, because the road to the hotel is uphill, don't go by yourself, you can just take a taxi. I saw the distance is close, and it’s hard to find those who walked up. Fortunately, I didn’t have any luggage, so I collapsed when I walked.