Palette Collect's Boutique Hotel Ha Long

This hotel is located on French Street. The rooms are very spacious and well-equipped. The staff were very friendly and helpful; despite our broken English, communication was smooth. The hotel is about a 20-minute walk from the city center, and within walking distance of the international pier and Sun World. For breakfast, you can choose from chicken pho, fried noodles, and toast with eggs.

This hotel is really great and easy to find. The rooms are lovely and clean, and the water pressure is excellent. The staff were incredibly helpful, assisting with both scooter rental and booking a bus back to Hanoi. If I ever come back to Ha Long, I'll definitely stay here again. The hotel has been rebranded as Ha Long Essence Boutique Hotel. Before I left, the staff even gave me two bottles of water, which was a very thoughtful touch! ❤️

Very good hotel, it's just a shame that February is off-season in Ha Long and the weather was really bad.

The room was spacious and very clean. It's about 900 meters from the beach, and taxis are easy to catch. The soundproofing was good, and the front desk staff were very welcoming. ❤️

The double standard was unpleasant. We booked two nights, both including breakfast. The first day's breakfast was normal, the American breakfast we ordered. On the second day, we ordered breakfast according to hotel policy around 4:00 PM: two Asian breakfasts and one American breakfast. At 8:00 PM, the front desk told us that due to the ***** New Year and staff shortages, the second day's breakfast would be three servings of noodles. We understood and agreed. However, the next morning, the Westerners still got the American breakfast, while we only got three servings of instant noodles with fried eggs. I was going to give a one-star review, but when we were leaving, another front desk staff member asked about our experience. We gave her the truth, and she apologized and gave us each a bottle of water. So, I'll give her three stars.

The receptionist was very patient and had a great attitude. The breakfast was delicious, the hotel is located very close to the pier, and the surrounding environment is also very new. Highly recommended!