Reviews of Richmond Hotel Hamamatsu

Response from Property: Thank you very much for staying at Richmond Hotel Hamamatsu and for taking the time to share your feedback.We are delighted to hear that you had a pleasant stay in Hamamatsu. We also appreciate your comments regarding our location and room rate.We understand your concern about the price and sincerely appreciate your valuable feedback. We will continue striving to provide comfortable accommodations, excellent service, and amenities that offer good value for our guests.Thank you once again for your kind review. We look forward to welcoming you back to Richmond Hotel Hamamatsu on your next visit.Kind regards,Richmond Hotel Hamamatsu

Response from Property: Thank you very much for staying at Richmond Hotel Hamamatsu and for taking the time to share your feedback.We are delighted to hear that you found your room clean and that you had an overall comfortable stay. It is also wonderful to know that you would choose to stay with us again.We sincerely apologize for the inconvenience caused by the clothes dryer not performing as expected. Your feedback is valuable to us, and we will inspect the equipment to ensure it is working properly. We also understand that our location is a bit of a walk from Hamamatsu Station, and we appreciate your understanding.We look forward to welcoming you back on your next visit to Hamamatsu.Kind regards,Richmond Hotel Hamamatsu

Response from Property: Thank you so much for your kind words! We're absolutely delighted to hear that you had a wonderful stay with us. It's great to know that you enjoyed the comfort of your room, the beautiful views, and that our staff made a positive impression.We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the near future!Warm regards,ManagerMiura

Response from Property: Thank you for taking the time to share your feedback. We're glad to hear that you found your stay nice, though we're sorry to learn that it didn't quite meet the high standards you've experienced elsewhere in Japan.We always strive to improve, and your honest comments are truly valuable to us. If there's anything specific we could do better, we would love to hear your suggestions.We hope you'll consider staying with us again, so we have another opportunity to provide you with a more memorable experience.Warm regards,ManagerMiura

Response from Property: Thank you very much for staying at Richmond Hotel Hamamatsu. We would like to express our sincere gratitude for choosing us from among the many hotels in the city. We hope you had a relaxing time during your stay. Thank you for taking the time to post a review despite your busy schedule. All of our staff look forward to seeing you again. Misawa, Front Desk, Richmond Hotel Hamamatsu

Response from Property: Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to thank you for your positive feedback. We hope you had a comfortable stay. We will continue to strive to make our guests want to come back again. Thank you very much for taking the time to leave a review despite your busy schedule. All of our staff look forward to welcoming you again. Front Desk Manager Miura

Response from Property: Thank you for staying at Richmond Hotel Hamamatsu. We would like to thank you for choosing us from the many hotels in the city. We hope you enjoyed your room. If you have any concerns, please feel free to let us know. Thank you for taking the time to post a review. All of our staff look forward to welcoming you again. Richmond Hotel Hamamatsu Front Desk Suzuki

Response from Property: この度はリッチモンドホテル浜松にご宿泊いただきまして、誠にありがとうございます。 また、高評価をいただき重ねてお礼申し上げます。 ご滞在中は快適にお過ごしいただけましたでしょうか。 今後ともお客様に「また来たい」と思っていただけるよう、精進して参ります。 お忙しい中ご投稿をお寄せいただきまして誠にありがとうございます。 またのお越しをスタッフ一同心よりお待ち申し上げております。 フロント　三澤 支配人

Response from Property: この度はリッチモンドホテル浜松をご利用いただき、またご感想をお寄せいただきまして誠にありがとうございます。しかしながら、駅からの距離や近隣にコンビニが少ない点につきまして、ご不便をおかけしましたことをお詫び申し上げます。そのような中でも、客室では快適にお過ごしいただけたとのこと、またアメニティや朝食につきましてもご満足いただき、朝食付きにしてよかった」とのお言葉を頂戴し、大変嬉しく拝読いたしました。私どもは浜松駅から徒歩約15分ほどの場所にございますが、浜松城公園や市役所などへもアクセスしやすい立地にございます。また、最寄りのコンビニエンスストアまでは徒歩約5分ほどでございますので、ご案内が必要な際はお気軽にフロントまでお声がけくださいませ。これからも、お客様に快適にお過ごしいただけるホテルを目指し、サービスの向上に努めてまいります。また浜松へお越しの際には、ぜひリッチモンドホテル浜松をご利用くださいませ。スタッフ一同、心よりお待ちしております。フロント　三浦支配人

Response from Property: この度はリッチモンドホテル浜松をご利用いただき、またご感想をお寄せいただきまして誠にありがとうございます。「普通に綺麗」とのお言葉や、アメニティ、コストパフォーマンスにご満足いただけたご様子を大変嬉しく拝読いたしました。快適にお過ごしいただけたようで、スタッフ一同安心しております。また、ホテル周辺につきましても、浜松城まで徒歩圏内であることや近隣の店舗など、これからご利用を検討されるお客様にも参考になるご感想をありがとうございます。当ホテルは観光にもビジネスにも便利な立地にございますので、多くのお客様にご好評をいただいております。これからも、清潔で快適な客室と充実したアメニティ、心を込めたおもてなしで、よりご満足いただけるホテルを目指してまいります。また浜松へお越しの際には、ぜひリッチモンドホテル浜松をご利用くださいませ。スタッフ一同、心よりお待ちしております。フロント　三浦支配人

Response from Property: この度はリッチモンドホテル浜松をご利用いただき、また満点のご評価と温かいご感想をお寄せいただき、誠にありがとうございます。「清潔で使いやすい」とのお言葉や、スタッフの対応につきましても「とても感じが良い」とお褒めいただき、大変嬉しく拝読いたしました。また、アメニティについてもご満足いただけたようで、快適にお過ごしいただけたご様子に安心しております。これからも清潔で快適な客室づくりと、心を込めたおもてなしを大切にし、お客様に「また利用したい」と思っていただけるホテルであり続けられるよう努めてまいります。また浜松へお越しの際には、ぜひリッチモンドホテル浜松をご利用くださいませ。スタッフ一同、心よりお待ちしております。フロント　三浦支配人

Response from Property: Thank you very much for staying at the Richmond Hotel Hamamatsu and for providing us with your valuable feedback. We sincerely apologize for any inconvenience caused during your stay regarding the distance from the station and the surrounding area. We understand that it was difficult to travel in the heat of midsummer. The bus stop right in front of the hotel is used by many guests, and we will strive to provide clearer directions in the future. We will also put in place a system where staff can provide directions to nearby convenience stores, restaurants, and other establishments so that you can use them with peace of mind. We will use your feedback as a reference for improving our services in the future. We hope you will stop by again when you visit Hamamatsu. Misawa, Manager, Front Desk

Response from Property: この度はリッチモンドホテル浜松をご利用いただき、またご感想をお寄せいただきまして誠にありがとうございます。「広くてゆっくり過ごせました」とのお言葉を頂戴し、快適にお寛ぎいただけたご様子が伺え、大変嬉しく存じます。今後も、お客様に安心してゆったりとお過ごしいただけるよう、客室の清潔さや設備の維持、サービスの向上に努めてまいります。また浜松へお越しの際には、ぜひリッチモンドホテル浜松をご利用くださいませ。スタッフ一同、心よりお待ちしております。フロント　三浦支配人

Response from Property: Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to thank you for choosing our hotel from among the hotels in the city. We hope you had a good night's sleep during your stay. We will continue to strive to be a hotel that makes our guests want to come back. Thank you for enjoying the breakfast. Our hotel puts a lot of effort into breakfast, so we are very happy that you enjoyed it. Thank you very much for taking the time to submit your review despite your busy schedule. All of our staff look forward to welcoming you back soon. Front Desk Manager Misawa