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Novotel Hamburg Central Station (Neueröffnung) Guest Reviews
4.2/5
Very Good
40 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.0
Cleanliness4.2
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(3)
Great location(8)
Awesome stay(7)
Friendly owner(5)
Negative reviews(2)
Kapitan
Standard Room With 2 Single Beds
Checked in Apr 2024
Business travelers
92 Reviews
5.0/5
Outstanding
Posted on May 2, 2024
I am not surprised with Novotel. A regular customer by them. The location is good close to everything. The hotel cannot be faulted it was all seamless stay.
Guest User
Standard Room With 2 Single Beds
Checked in Aug 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
The hotel is perfect for our trip - great location and service. Short walking distance to the main station, town centre and main square
JJ
Family Room With Double Bed And Sofa Bed
Checked in Jun 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Jul 1, 2024
New hotel with a big room sufficient for 3 of us. Since it coincide with the start of Euro 2024, the hotel seem to be packed and their service standard was not at the peak.
Edwin Cheng Yong
Executive Room With Double Bed
Checked in May 2024
Business travelers
4 Reviews
4.5/5
Great
Posted on Jun 6, 2024
Location is relatively central and within walking distance to Jungfernsteig shopping district, 5 min drive from Alster Lake. The hotel is relatively new and clean, well maintained.
There is a Nespresso machine in the room however there was no hot water kettle. When queried, the staff said to just use the Nespresso machine for hot water or drink water from the tap! Only sparkling water bottle was provided, if you want to buy a bottle of still water, it will cost EU7.00 (no thank you)!
Miika
Standard Room With 2 Single Beds
Checked in Aug 2024
Family
26 Reviews
3.5/5
Posted on Aug 25, 2024
Super overpriced breakfast and lobbybat. Other as hotel ok
Carlo Poli
Superior Room With Double Bed And Sofa Bed
Checked in Apr 2024
Family
3 Reviews
4.0/5
Very Good
Posted on May 2, 2024
Fresh of renovation, rooms clean, friendly service and good position.
Guest User
Standard Room With 2 Single Beds
Checked in Jul 2024
Business travelers
2 Reviews
3.0/5
Posted on Jul 16, 2024
Excellent location
Anonymous User
Standard Room With 2 Single Beds
Checked in May 2024
Travel with friends
20 Reviews
3.0/5
Posted on Jun 2, 2024
The location is very close to the station. The room has enough space, but we were assigned to a room at the end of the second floor. The room had a strong smell after renovation. It was very bad. The window had to be opened to disperse it. The quilt on the bed was obviously stained. , there is no air-conditioning. It is too hot at night and you have to open the windows for ventilation. However, the floor is too low. There is construction work downstairs in the morning and the noise will wake you up. It is also very spacious. The room includes a table and other facilities. It's dust.
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Taosubingbing
Family Room With Double Bed And Sofa Bed
Checked in Sep 2024
Travel with friends
11 Reviews
2.5/5
Posted on Oct 4, 2024
The flight was delayed and we checked in at 10pm. There was no heating in the room (and it was not available later). There was no hair dryer in the room (and it was provided the next morning). We could tolerate the lack of slippers. We went downstairs to negotiate with the front desk and got the answer that the hair dryers had probably been used by the guests. What's the reason? ! ! The slippers were finally provided. In short, except for the good location, everything else depends on your tolerance.
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Guest User
Standard Room With 2 Single Beds
Checked in Sep 2024
Business travelers
8 Reviews
4.5/5
Great
Posted on Oct 26, 2024
Facilities: Good, the cafe downstairs is very suitable for business talks, generally new
Sanitation: Clean and tidy
Environment: Simple and modern style, safe, elevator requires card swipe
Service: General, specially booked a twin room with 2 beds, which was more expensive than a double bed at the time. We went late that day, and the check-in time was about 10:30 pm. They said there were no rooms... It made our two colleagues sleep on the same bed, which was so awkward
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Guest User
Family Room With Double Bed And Sofa Bed
Checked in Jun 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Jun 30, 2024
The location is very convenient, but the new decoration still has a bit of smell. The staff is quite enthusiastic. Except for the front desk, the rest of the staff almost do not speak English and can only answer in German.
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Guest User
Family Room With Double Bed And Sofa Bed
Checked in May 2024
Family
1 Reviews
3.5/5
Posted on May 21, 2024
The air conditioning in our room (215) was broken and we couldn't sleep because it was too loud and cold in the room.
I reported the problem to reception three times and only when I was there in person did the hotel staff react.
To solve the problem, they offered us two other rooms at 2:00 a.m. Very unprofessional.
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Guest User
Executive Room With Double Bed
Checked in Apr 2024
Solo travelers
5 Reviews
4.2/5
Very Good
Posted on Jun 27, 2024
Very modern and new, nice rooms, service still needs to be improved (long waiting times at check-in etc.)
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Guest User
Standard Room With Double Bed
Checked in Apr 2024
Business travelers
51 Reviews
5.0/5
Outstanding
Posted on Jun 30, 2024
I like Hamburg very much. This hotel is very good, very quiet, very clean, and there is no special smell. The location is also very good, and it is very convenient to take a taxi. If I go there next time, I will book this hotel again.