Reviews of Park Hotel am Berliner Tor

Staff very accommodating, nice clean to environment stay in, little bit far from town.

Receptionist was very rude. The room has no AC or fan, so it was boiling hot the whole time. Check out is at 12, cleaners came and banged on the door at 8am demanding to clean. We told them to come back at 12 as we were checking out at 12. They came back at 11 demanding to clean the room again but we weren’t done packing. Got a call from reception at 11:30 asking why we haven’t checked out yet, even though check out is at 12. Overall the room is alright, but a bit old and no AC. Staff is really unhelpful with anything.

Booked in for 3 nights during one of the largest conferences in Hamburg. For whatever reason, both the bar and the restaurant were closed for duration. This was stated at checkin, but no reason given. There are few restaurants or small shops in the immediate vicinity, though U-bahn is close by with just a few minutes travel to more central areas. The rooms are not air conditioned and incredibly hot. An oscillating fan is provided, but there are insufficient power outlets to accommodate this without taking out the TV or bedside lamps. The showerhead arrangement was precarious to use without flooding the bathroom, as it tended to want to fire in a particular direction in a very determined fashion. Hotel, although with over 100 rooms on 7 floors, only has one small (and very slow) lift, also shared by housekeeping. Breakfast time in particular involved much waiting or use of stairs.

The service was ok and the staff went all out to bring me a new hairdryer when I feedback on the spoiled hairdryer in the room. However, the amenities are lacking. There’s not even a kettle to boil hot water in the room. Nor coffee and tea.

Great hotel. Clean rooms. Good breakfast. Nice and helpfull employees. Recommend.

I enjoyed my stay at Park hotel. The receptionist was very friendly and helpful. Their breakfast was delicious and very nutritious. I can highly recommend this place anytime you visit Hamburg.

Bad service

Super hotel best location in U and S Bshn near great breakfast clean rooms

This hotel is convenient for my colleagues who are on business trips. I will choose this hotel next time.

In a word, the perfect location for its proximity to the city center, service and cleanliness

Great value for money. Cool bar/restaurant that is run externally. The food is surprisingly good.

Very good, there is a refrigerator and fan, good for the summer.

Always happy to come back. Great hotel and location!

Nice hotel, good location, close to U. and S-Bahn, good breakfast Unfortunately in the summer it was very bad because there was no air conditioning!