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IntercityHotel Hamburg Hauptbahnhof Guest Reviews
4.3/5
Very Good
51 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.5
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All reviews(51)
Positive reviews(50)
Reviews with photos/video(11)
Convenient location(19)
Easy to get around(16)
Close to train station(13)
Awesome stay(10)
Negative reviews(1)
CHANAJIT
Business Room
Checked in Sep 2024
Business travelers
150 Reviews
5.0/5
Outstanding
Posted on Sep 6, 2024
Good to stay with this hotel, the location is very great and I love it.
Sok Hui
Standard Double Room
Checked in Aug 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Oct 18, 2024
Convenient and quiet location, assessible to train station.
wei
Standard Double Room
Checked in Jan 2024
Couples
23 Reviews
4.7/5
Amazing
Posted on Jan 22, 2024
Hotel is very near to the central station, about 3 to 5 mins walk away. Hotel doesn't automatically provide toothbrush but you can go to the counter and ask for it.
Pearl G.
Standard Double Room
Checked in Nov 2023
Travel with friends
4 Reviews
3.0/5
Posted on Nov 29, 2023
There was only one receptionist, friendly and helpful but she has to deal with all the other requests. The location is not far from the main station and conveniently located close to shops and restaurants which is the plus factor. The amenities were very basic. We had to rquest for extra pillows because there was only one provided in the twin bed request. There was only a combined shampoo/bath gel, no slipper. I think it's over rated for its 4stars
Caroline Basilla
Standard Double Room
Checked in Oct 2023
Couples
12 Reviews
4.7/5
Amazing
Posted on Nov 17, 2023
Hotel was very accessible and everything was within the hotel location! Will definitely be back here when visiting Hamburg.
Raymond TCY
Standard Double Room
Checked in Apr 2023
Solo travelers
89 Reviews
4.5/5
Great
Posted on Apr 17, 2023
Located just around 200 meters walk from Hamburg main station, check in is only available after 3pm, but you can keep your luggage in the store. They provide free city transport tickets if you are a member of the hotel. Free wifi access, digital safe, hair dryer and cleaning amenities are available in the room.
SoulfulExplorer
Standard Single Room
Checked in Sep 2023
Business travelers
74 Reviews
4.0/5
Very Good
Posted on Sep 7, 2023
Hotel was in the perfect location. Clean and comfortable. I would have preferred 2 pillows instead of 1. Also there was no kettle of drink making facility in the room. I was surprised at this. The great location to the station compensated for that.
Zhengxidajiangjun
Standard Double Room
Checked in Oct 2024
Solo travelers
24 Reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
The room is big in Europe and very close to the train station, 5 minutes walk, so it is very convenient to travel to Hamburg. The front desk of this hotel is open 24 hours a day. In summary, it is good
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6/7
Dongxingwuzixu
Standard Double Room
Checked in Aug 2024
Business travelers
31 Reviews
4.5/5
Great
Posted on Nov 5, 2024
The experience is good. It is within walking distance of the Central Station and the City Hall. There is an observation deck on the top floor, smoking is allowed, and the breakfast is rich. The price-performance ratio is quite high. Recommended stay experience
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Anonymous User
Standard Double Room
Checked in Jul 2024
Solo travelers
4 Reviews
1.2/5
Posted on Jul 8, 2024
It was a very, very bad stay. I don't know how such a hotel can be rated four stars:
- The room faces the street. Even if the window is closed, you can still hear the roar of cars outside, which greatly affects your sleep
- The room is small and there are basically no facilities. There is no kettle, lotion, slippers, or toothbrush. Bottled water is also a gift. The waiter said that it is only available on the first day and there is no more for the extension. Weird, what if I book it day by day? The shower room leaks, making the bathroom a mess;
- The phone call to the front desk is unreachable. The two waiters at the front desk have poor English skills, and only one male waiter is okay
Finally, during the communication, the waiter repeatedly emphasized that the reservation was made through the agent and the money was not paid to the hotel. I don't know if this is the reason for such treatment...
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霞客
Standard Double Room
Checked in Sep 2024
Couples
52 Reviews
4.0/5
Very Good
Posted on Sep 16, 2024
The hotel is just a few minutes walk from the Hamburg Hauptbahnhof. Although it was a little hard to find due to construction on the exterior walls, it was convenient as it faces a main road.
The room was generally clean, but there was some dirt on the desk, mirror, cups, and toilet.
There was a free bottle of water, which is rare for Europe.
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Guest User
Business Room
Checked in Feb 2024
Solo travelers
20 Reviews
5.0/5
Outstanding
Posted on Mar 15, 2024
From Hamburg, Germany, the purpose is to visit the Airbus Hamburg assembly line. The hotel is a four-star hotel, close to Hamburg's main train station. The environment is excellent and the bed is very comfortable. Next time I come to Hamburg, I will choose this hotel again. I have to say that the prices of hotels in Hamburg are very high.
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Guest User
Standard Double Room
Checked in Oct 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Oct 30, 2024
Can't complain, we were satisfied. We couldn't have chosen a better location.
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seisho
Standard Double Room
Checked in Aug 2024
Solo travelers
1 Reviews
3.2/5
Posted on Aug 17, 2024
I stayed one night on August 12th. When I left my luggage before checking in around 12 o'clock, I asked if they had Free City Tickets and was told, "I don't know." I thought they might not have them in Hamburg, so I bought a one-day ticket.
After checking in, I found out that they had Free City Tickets on the hotel channel on the TV in my room. I asked another staff member and he gave me one right away. I was forced to buy a one-day ticket because of an incompetent staff member. The hotel should compensate me.
Also, they should stipulate in the manual that they automatically notify all customers of the Free City Ticket and make sure that employees follow this.
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Guest User
Standard Double Room
Checked in Aug 2024
Solo travelers
13 Reviews
3.2/5
Posted on Sep 20, 2024
Basically good, close to the train station, but a little far from most attractions, the price/performance ratio is OK. Passing through several cities, this hotel is at an upper-middle level in Germany.