Fraser Suites Hamburg

Reviews of Fraser Suites Hamburg

Fraser Suites Hamburg

Rödingsmarkt 2, Hamburg, 20459, GermanySee Hotel Details
Fraser Suites Hamburg
Fraser Suites HamburgFraser Suites HamburgFraser Suites Hamburg
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1 night

Guest Reviews

8.9/10
Very Good
115 Reviews
Verified reviews
Location8.8
Amenities8.9
Service8.9
Cleanliness8.9
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Positive reviews(14)
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Awesome stay(8)
Awesome rooms(8)
Great location(7)
Clean and tidy(5)
Great service(5)
Negative reviews(1)
996-365
Twin Executive Suite
Stay Date Jan 2024
Business travelers
4 Reviews
8.0/10
Very Good
Posted on Apr 27, 2024
Service is good and the room is well equipped with kitchenette available - however parking is an issue over the weekend as the nearby car park is closed. Slightly damaged furniture in the room.
Response from Property: Dear 996-365,Thank you very much for your review and for sharing your experience with us.We’re delighted to hear that you appreciated the good service and the well-equipped room with kitchenette. Your kind words are a great motivation for our team.At the same time, we regret the inconvenience caused by the limited parking availability over the weekend and the slightly damaged furniture in your room. Please rest assured that we are already looking into these matters to improve our guests’ experience and ensure a more comfortable stay in the future.We truly appreciate your feedback and hope to welcome you back again soon.Warm regards,Katharina O. -Front Office Manager
JJ7777
Premier Suite
Stay Date Sep 2023
Family
13 Reviews
10.0/10
Outstanding
Posted on Oct 12, 2023
Room was very good and spacious. Had a great time. Definitely will be back next time.
Marcell
Deluxe King Room
Stay Date Feb 2023
Business travelers
1 Reviews
9.5/10
Amazing
Posted on Mar 21, 2023
Great location and fast check-in (no check-out needed and they send the invoice per email automatically :-)) Friendly service and clean rooms.
Taigenahanshizhong
One Bedroom Deluxe Suite
Stay Date Apr 2025
Travel with friends
5 Reviews
2.0/10
Posted on May 5, 2025
After checking out, they randomly deducted money. I only found out after receiving a text message from the bank. I called to ask why and they said it was a misunderstanding. I stayed for two days in total. On the second night, the water in the toilet automatically went up and down every once in a while, just like **. Not worth a single star.
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Response from Property: Dear Taigenahanshizhong,Thank you for taking the time to share your feedback with us.We are truly sorry to hear about the inconvenience you experienced during and after your stay. Please accept our sincere apologies for the unexpected charge and the technical issue you encountered in the bathroom. This is certainly not the experience we strive to provide our guests.We take your concerns very seriously and are currently reviewing the matter to understand what went wrong.You are very welcome to come to the front desk at any time, or contact our guest relations team directly, so we can personally assist you and work toward a satisfactory resolution.Your comfort and satisfaction are very important to us, and we appreciate the opportunity to make things right.Warm regards,Katharian O. -Front Office Manager
Lily
Deluxe King Room
Stay Date Feb 2025
Family
28 Reviews
9.7/10
Amazing
Posted on Mar 8, 2025
The room is clean and big, with free drinks in the refrigerator. But it's a bit noisy because of the ambulance passing by on the street
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Response from Property: Dear Lily,Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you enjoyed the cleanliness, spaciousness of the room, and the complimentary drinks in the refrigerator.We also appreciate your comment about the noise from the passing ambulance. As we are centrally located in the heart of the city, some street noise can occasionally be heard. However, please note that our windows are double-glazed to ensure a quiet and comfortable stay for our guests. We will certainly look into additional solutions to further enhance your experience.We hope to welcome you back soon for another pleasant stay.Best regards, Katharina O.- Front Office Manager
spicaning
Executive King Suite
Stay Date Apr 2024
Business travelers
36 Reviews
10.0/10
Outstanding
Posted on May 20, 2024
One of the best hotels I've stayed in Europe. It's comfortable in all aspects, fully equipped with a cloakroom and kitchenette, a safe and a coffee machine. Every time they clean, they will refill the drinks in the refrigerator and put the bed covers back on. The mattress is very comfortable, the room is large and soundproofed, the supplies are all L'Occitane Sage, and they will actively restock them if you stay for a long time. There is a subway station at the door, and you can walk to all the attractions in the center of Hamburg within 15 minutes. There are all kinds of food and shopping around. At this price, the cost performance is very high. I will definitely stay here again when I come to Hamburg in the future! The downside is that there is no clock in the room, so you can only turn on the TV to check the time. In addition, the TV projection is not easy to use, so it is recommended to consider buying a Netflix account directly.
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6/7
Response from Property: Dear spicaning,Thank you so much for your kind and detailed feedback! We are thrilled to hear that you had such a wonderful experience with us during your stay in our Executive King Suite. It's fantastic to know that you appreciated the comfort of the room, our amenities, and the services provided.Your comments about the location, soundproofing, and the L'Occitane products are greatly appreciated, and we're delighted that you felt the overall experience was worth the value. We will certainly look into your suggestion about adding a clock to the room and improving the TV projection system to make your future stays even more seamless.We can't wait to welcome you back to Hamburg, and we hope to make your next stay with us just as memorable!Warm regards, Katharina O. -Front Office Manager
Guest User
Twin Executive Suite
Stay Date Jun 2024
Family
29 Reviews
10.0/10
Outstanding
Posted on Aug 2, 2024
I really like the style and design of the hotel. The service staff is enthusiastic and professional. There is free self-service coffee. The location is good and the transportation is convenient.
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Response from Property: Dear Guest,Thank you so much for your kind feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the style and design of our hotel, as well as the service provided by our professional and enthusiastic team. We're also glad that you appreciated the self-service coffee and the convenient location.It would be our pleasure to welcome you back during your next visit. We look forward to hosting you again!Best regards, Katharina O. -Front Office Manager
ALSHAMSI
Deluxe Suite
Stay Date Sep 2023
Couples
32 Reviews
10.0/10
Outstanding
Posted on Oct 27, 2023
فندق جميل قريب من شارع الماركات في مدينه هامبورغ ومركز المدينه خدمه مميزه من كاونتر خدمة العملاء تم تقديم دخول مبكر اليوم الأول شكرا لكم على التميز في العمل A beautiful hotel near the street of brands in the city of Hamburg and the city center. A special service from the customer service counter. An early entry was provided on the first day. Thank you for excellence in the work.
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Response from Property: Dear ALSHAMSI,Thank you very much for your wonderful review and kind words!We are delighted to hear that you enjoyed your stay with us and appreciated our central location near Hamburg’s shopping streets and city center. It’s also great to know that our team at the customer service counter was able to assist you with an early check-in and made your experience a pleasant one.Your recognition means a lot to us, and we will gladly share your feedback with the entire team. We look forward to welcoming you back again soon!Warm regards,Katharina O. -Front Office Manager
Thomas
Premier Suite
Stay Date Jul 2023
Business travelers
20 Reviews
10.0/10
Outstanding
Posted on Aug 13, 2023
Location is great, restaurant and bar great design, rooms clean!
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Guest User
Twin Executive Suite
Stay Date Jul 2023
Family
3 Reviews
10.0/10
Outstanding
Posted on Sep 30, 2023
The room is very clean and has kitchenware. It is in the city center and is convenient for shopping.
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Xiaofengziphillp
Deluxe Suite
Stay Date Sep 2024
Business travelers
13 Reviews
10.0/10
Outstanding
Posted on Oct 13, 2024
Everything is great
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Response from Property: Dear Xiaofeng,Thank you so much for your wonderful feedback and for taking the time to share your experience with us. We are thrilled to hear that everything during your stay was to your satisfaction, including the surroundings, amenities, cleanliness, and service.It would be our pleasure to welcome you back in the future for another great stay.Best regards, Katharina O. -Front Office Manager
Guest User
Premier Suite
Stay Date Nov 2022
Family
31 Reviews
10.0/10
Outstanding
Posted on Dec 16, 2022
Except for the breakfast, this hotel is great. Good location, big room.
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Guest User
Twin Executive Suite
Stay Date Apr 2022
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on May 23, 2022
Excellent breakfast, friendly service, great room. Any time. Will recommend it.
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Guest User
One Bedroom Deluxe Suite
Stay Date Apr 2025
Business travelers
10 Reviews
10.0/10
Outstanding
Posted on May 11, 2025
Perfect!Настоящий Роллс-Ройс гостиничного мира!Локация,сервис,атмосфера все располагает к качественному отдыху.Персонал выше всех похвал:тактичность,умение оказаться в нужное время в нужном месте.Все пронизано умеренной роскошью и стилем.По моему мнению из пятизвездочных отелей идеальное сочетание цена/качество!Рекомендую!
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Response from Property: Dear Guest User,Thank you so much for your wonderful feedback and for taking the time to share your experience. We are thrilled to hear that you had such a positive stay with us and that you felt our hotel provided a true "Rolls-Royce" experience!It brings us great joy to know that you appreciated the location, service, and overall atmosphere. Our team works hard to create an environment that blends luxury with comfort, and it’s fantastic to hear that this was reflected during your stay. Your kind words about our staff are especially appreciated – they truly strive to be at the right place at the right time, ensuring every guest’s experience is exceptional.We are also pleased to know that you found the balance of price and quality ideal. We will continue to do our best to maintain these high standards and provide the best possible experience for all our guests.Thank you again for recommending us, and we sincerely look forward to welcoming you back for another outstanding stay.Best regards,Katharina O. -Front Office Manager