a&o Hamburg Hammer Kirche

The staff were very friendly. Great value for money. The room was quite spacious. And the cleaning service only comes if you call them, which cuts down on unnecessary expenses.

Gladly again on the next trip. Top Greek restaurant just 8 minutes away.

For a cheap price, you get exactly what you expect. Towels, bed linen, shower gel, and soap were all provided.

This hotel doesn't even do basic cleaning. I stayed for three nights. On the first night, I returned and explicitly told the front desk that the room needed cleaning the next day. I also complained to Trip.com, and their customer service called me back, saying they had noted it in their system. Yet, when I returned on the second night, the basic cleaning still hadn't been done. I complained to Trip.com again, and I'm really angry about the hotel's deliberate malicious behavior. Three days have passed, and the hotel is still shirking responsibility and refusing to admit their mistake. I've lived abroad for over 10 years and stayed in hundreds of hotels, but this is the first time in Hamburg, Germany, that I've encountered a hotel that doesn't even provide basic cleaning services, even after repeated reminders, notifications, and complaints. Germany is truly something else; they're certainly quick to take your money though.