Hancheng Yellow River Pearl Hotel

The experience was terrible. I was getting water to wash my socks that evening, but the sink wouldn't let the water go down—there was a large piece of glass stuck underneath! Just thinking about it makes me shudder; I almost cut my hand! After I reported it to the front desk, a staff member came in, looked at it, took some tissues, and removed the glass without saying a word. I clearly told her I was going to leave a bad review because this situation was extremely dangerous. It was the first time I'd ever encountered something like this. Whether it was left by a previous guest or caused by the hotel's careless cleaning, it carries a risk of injury. I hope this serves as a warning. The room's cleanliness was also poor. It didn't seem like it had been thoroughly cleaned daily. The bed near the door looked like it hadn't been changed; there was a hair under the pillow. The sink also looked like it hadn't been cleaned properly for a long time, as you can see in the pictures. The full-length mirror by the door was covered in grime; it would have been better not to clean it at all, as shown in the pictures.

If there were a zero score, this hotel wouldn't even get a passing grade. It looks nice from the outside, and it's even recommended on Ctrip—all show and no substance. The toilet was dirty, and we called for service for ages without getting a response. Only after we complained did a cleaning lady come. The hotel showed no remorse whatsoever. The cleaning lady claimed the maintenance worker caused the mess. Then who's responsible for the guest rooms, not housekeeping? Such a convenient excuse! There were also cigarette butts—were those also thrown away by the maintenance worker? There were also torn towels, a broken faucet in the bathtub with water spilled everywhere, and clumps of hair on the floor. What a hotel—a master of shifting blame! We checked in at 6 AM and were told check-out was at 2 PM, hoping to extend it so we could rest. But at 12 PM they called to let us check out, claiming the staff who checked us in were new and didn't know the rules. The rules are, the hotel booked the room, so whatever you say goes. Ridiculous!

This is my second stay. It's the tallest building in Hancheng, a landmark. We had dinner at the hotel; the chef was skilled, and the staff were very friendly. There's a large swimming pool.

"Perfect attention to detail, fantastic experience, highly recommend to friends!" "A hidden gem hotel! I'll definitely stay here again next time I'm in this city." "Feeling right at home, the staff are like family."

The staff were very welcoming and explained everything clearly. The room was pleasant to enter, spacious, bright, and fully equipped. It was very convenient to get around; about 400 meters away was a restaurant called "Chuanba Fish Village," where the pickled fish was delicious. The owner kindly suggested we order a small portion, which was enough for the two of us.

The woman who checked me in had a long face; I don't know who she was trying to impress! The sink in the room had very little water pressure, and the drain was clogged, resulting in a lot of trash coming out of it. The carpet was covered in hair. I was traveling with a child and wanted a clean environment, but this place was even worse than a budget hotel. And the breakfast was truly awful. Not only was the selection small, but it was also incredibly unappetizing. It ended at 9:30, and by 9:00, there was practically nothing left. This is truly the most overpriced, poorly serviced, and unhygienic hotel I've ever stayed in.

The hotel is in a great location. You can overlook the Yellow River by opening the floor-to-ceiling curtains in the room, and you can see the Hancheng Grand Theater from the window on the other side. The hotel also prepared children's slippers and toothbrushes for travelers with children. Let me talk about some things that I hope the hotel will improve: 1. None of the USB charging ports in the room can be used, all of them are broken; 2. The hotel's disposable toothbrushes should be upgraded. They started to lose bristles just after they were opened and used for only two times; 3. The bath towels in the hotel should also be replaced. The bath towels already have holes. In addition, it would be great if a small refrigerator could be installed in the room. It is still very comfortable to drink iced drinks in the hotel on hot days; and there is a lack of awareness of smiling reception.