Binhu Hotel

The location of the hotel is good, the transportation is convenient, the price is very high, the suite has a large space, complete supporting facilities, and the room is equipped with a massage chair, which is an unexpected surprise ~ a very satisfactory ordering experience ~

This is the first time I went to Hanchuan. I searched for a so-called 5-star hotel, and the price is not low. After I checked in, the room facilities were very old, the service at the front desk was poor, and the attitude was impatient. I was very disappointed. The check-in experience was too bad up.

The room was very clean and very quiet

The attitude of the staff is extremely bad. . . The sound insulation of the room is extremely poor. I didn't know which room it was on the first day. The alarm clock was still open, and it rang from one or two in the morning to seven or eight in the morning. . . Forgot to bring a mask, asked the front desk to get one and said there was no more. . .

The room should be equipped with a luggage rack, which is more convenient for guests to travel

My family traveled by car during the Spring Festival. I was hesitant when I saw the renovation time of the hotel. After checking in, I felt that the facilities were good, clean and tidy, with warm service, breakfast and convenient parking

The check-in experience is average, not worth the price, it is very noisy at night, it is better to stay in an express hotel.

Let me know today that a hotel in a county is so arrogant and unqualified. Everyone should know that the hotel is for the comfort of the guests, not to let the guests feel worried after staying. I booked two online on the first day. The room is a suite and a single room. I went to the front desk when I extended my stay the next day. I planned to book online. The person at the front desk asked me to book directly at the front desk. He also said that the online price was the same as the front desk price. In fact, the front desk was even better. Expensive, in the end we renew the fee at the front desk, she said as much as she said, and she took it out The POS machine directly scanned our payment code, but we did not scan it How much, the front desk said it was ok, and gave us the room card. The most ridiculous thing is that we checked out, and the deposit was refunded to me. The plane was about to take off. The front desk called me and said that I was charged 300 less. Telling me to pay quickly, like urging my life, and saying that I won't answer the phone, will the plane answer your call? I want to tell you that the hotel and even the front desk, we did not pay the room fee, you scanned it with POS yourself, did you charge less if you said less? You have to pay yourself for the mistakes at work Take the responsibility instead of blindly asking our guests to help you. I even have reason to think that you use the POS machine to collect the room fee that should be charged. After the guest checks out, do you want to cheat the guest again? Do you think the hotel wages are low? Is this a way to cheat? Want more benefits? When I got off the plane and turned on the phone, I saw this text message claiming to be the front desk of the hotel, which really opened my eyes. I will attach a screenshot of the text message and hope that the hotel manager can contact me and send text messages with the guest information, which violates our privacy. The content of the text message is not only Curse us personally and the whole city

The attitude of the front desk is very bad. I don't know if I want to do business or what. I obviously booked online. Went there and said no order. Let me buy it at the store. Said to let me cancel the online order. It is clearly written on the order that the order cannot be canceled after seven o'clock. They also said that there is no order for me, and they told me to cancel the order online. I don't understand how they operate. I just feel very speechless. Later, I contacted the customer service in the background and said that there was my order.