No.99 Shenhua Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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1 night
Mercure Hangzhou Xixi Zijingang Guest Reviews
4.9/5
Perfect
1851 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(1851)
Positive reviews(1834)
Reviews with photos/video(397)
Classy environment(201)
Delicious breakfast(161)
Friendly front desk staff(133)
Convenient parking(65)
Would stay again(48)
Perfect for business trips(40)
Great swimming pool(11)
Tasty coffee(7)
Negative reviews(17)
Guest User
Standard Double Room
Checked in Dec 2024
Travel with friends
3 Reviews
4.5/5
Great
Posted on Jan 19, 2025
The staff here were very nice and extremely helpful. There was really tasty breakfast available, and the coffee at the bar was fantastic. I would stay here again.
Response from Property: 小美的存在就是為您提供完美體驗的存在,您能有這麼好的體驗,小美內心非常感動,小美也是深感榮幸和驕傲呢~
Anonymous User
City-view Deluxe Double Room
Checked in Oct 2024
Solo travelers
27 Reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Somehow wired to share the building with another hotel under the same company using even the same line of brand.
Response from Property: Yes! We are different hotels in the same group! Thank you for your choice. I look forward to seeing you next time!
Agus
Deluxe Double Room
Checked in Sep 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
👌👍 GREAT HOTEL & PROFESIONAL SERVICE TEAM OF STAFF , CEK IN FRONT OFFICE STAFF , HOUSE KEEPING STAFF AT OUR ROOM AT 11 FLOOR , AND MRS JIEN AT LAUNDRY DEPT , THANK YOU FOR YOUR KINDLY & SERVICE..🙏😇
Response from Property: Dear customer,Thank you very much for your kind comments. I look forward to your next stay and wish you a happy life
Brams
Standard Double Room
Checked in Feb 2024
Business travelers
44 Reviews
4.0/5
Very Good
Posted on Mar 28, 2024
First time staying at Mercure Hangzhou. I really liked the place and the design. Will definitely come back again. Keep up with the good work
Response from Property: Seeing your comments, Xiaomei is full of confidence. First of all, thank you for your trust and support in Xiaomei. It is our duty to provide you with thoughtful and high-quality service. We hope to have Xiaomei's company on every journey you take.
Guest User
Standard Double Room
Checked in Jan 2024
Family
5 Reviews
4.7/5
Amazing
Posted on Feb 9, 2024
Nice clean room. Hotel is Located at North east part of Hangzhou, perfect to travel out to Anji on the next day.
Response from Property: 簡單的日子就像一杯芳香的茶,越品就越有味道,用心的住宿環境在世界的驗證下會證明它獨特的值,相信美居周到細緻的服務不會讓您失望。歡迎您常來,我們再敍~
Ray
Standard Double Room
Checked in Jun 2023
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2023
Excellent service, great food, good ambience, will come again
Response from Property: Every facility, every greeting, every service, every detail, every venue is dedicated to providing you with a better stay experience. The positive feedback from the guests makes Xiaomei feel honored. How fortunate Xiaomei is to have friends like you!
Guest User
Standard Double Room
Checked in May 2023
Family
29 Reviews
4.5/5
Great
Posted on Jul 8, 2023
Very clean hotel! Rooms are very nice. Not close from the city center, but close to the old canal if interested. Metro station about 10 minutes away.
Response from Property: Dear guest, the happiest thing every day is to see your positive reviews, which nourish our hearts like mountain springs. We will cherish your affirmation and support even more, constantly improve ourselves, and strive to make our service better.
Guest User
Deluxe Double Room
Checked in May 2023
Family
8 Reviews
4.7/5
Amazing
Posted on Jun 17, 2023
The hotel is good in overall. We stayed only 1 night and would come back again if we come to Hangzhou. The room was very clean. There are a few small convenience stores nearby with 1 fruit store. Services were good. Front desk can communicate in English.
Response from Property: Thank you very much for your stay. It is an honor to serve you and we look forward to your next stay
Guest User
Deluxe 2-bed Room
Checked in Oct 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Nov 15, 2024
Very good
Response from Property: 深情不及久伴,厚愛無需多言,小美感謝您的支持,記得常來哦!
Guest User
Superior Double Room
Checked in Sep 2023
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2023
Very good hotel for business stay.
Response from Property: Thank you for choosing Xiaomei and being willing to recommend her to friends around me. I am honored to receive your recognition and look forward to your visit again. I wish you a happy life and work to the next level!
LEONE
Standard Double Room
Checked in Sep 2024
Solo travelers
20 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Exquisite
Response from Property: Dear guest, thank you for your comments and look forward to your next stay.
Holanda
Standard Room (2 Beds)
Checked in Mar 2023
Business travelers
1 Reviews
4.7/5
Amazing
Posted on Apr 8, 2023
Excellent! Super clean , comfortable and great service!
Response from Property: Upon seeing your review, Xiaomei is full of confidence. First of all, thank you for your trust and support in Xiaomei. It is our unshirkable responsibility to provide you with thoughtful and high-quality service. We hope to have Xiaomei's company on every journey you make.
LAP MAN
Standard Room (2 Beds)
Checked in Sep 2023
Business travelers
15 Reviews
4.2/5
Very Good
Posted on Nov 20, 2023
nice room in city centre
Response from Property: 世界上有許多種遇見,最美好的,在我最美的時光裏與您對的相遇,疫情期間請照顧好自己哦,小美已收到了您的好評,會繼續努力,歡迎您的再次回家~
Agus
Standard Double Room
Checked in Mar 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Apr 12, 2024
Very nice
Response from Property: 春風十里不如您的一句讚美和一次肯定,感謝您的讚美,小美會更加努力呢~
용균
Standard Room (2 Beds)
Checked in Jun 2023
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jul 30, 2023
good!!!!!¡!!!!!!!!!!!
Response from Property: 有一首詩最為動人,有一段人生最為精彩,有一道風景最為美麗,感謝謝您裝點了美居的青春歲月,祝天天好心情