Shangcheng District Hangzhou Zhejiang China, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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ALIC INN Guest Reviews
9.5/10
Outstanding
1957 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.4
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All reviews(1957)
Positive reviews(1924)
Reviews with photos/video(666)
Friendly front desk staff(240)
Awesome amenities(164)
Convenient parking(142)
Delicious breakfast(139)
Easy to get around(116)
Many amenities(52)
Close to metro(39)
Stayed multiple times(19)
Negative reviews(33)
Guest User
Premium Business Twin Room
Checked in Sep 2024
Couples
2 Reviews
8.0/10
Very Good
Posted on Nov 10, 2024
Reception staff are extremely friendly and professional, especially Ms. Siau Xin (pin yin). Housekeeping staff are equally friendly too. We have several interactions with the hotel manager Mr. Lim and he gave us an extremely good impression of the hotel as we get off the taxi. This first impression may have helped to make us view the hotel favorably throughout the whole walkthrough. He continued to give us excellent impressions of the hotel throughout our whole stay. I can tell that sometimes he went beyond his call of duty and within reasonable expectation to make our stay in the hotel as pleasant as possible without sacrificing the hotel's interests. All interactions with him proved he is a very natural competent business leader. The result is obvious if you look at how impressive all his team members behave.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to serve you and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Shierli
Business Double Room
Checked in Jun 2024
Family
10 Reviews
8.0/10
Very Good
Posted on Aug 1, 2024
Pls provide room for drying the clothes if guest prefer to dry them manually.
Breakfast menu variety is also limited.
Response from Property: Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay。
Anonymous User
Selected Family Room
Checked in Oct 2023
Family
24 Reviews
9.5/10
Amazing
Posted on Dec 29, 2023
Many snacks shops, fruits market, local supermarket nearby. Cheaper prices than Xihu area.
Negative point: Shower room not separated so the whole toilet will be wet :(
Response from Property: Distinguished Guests: Hello! Thank you so much for your interest and love to our hotel! The pace of progress will never stop, for your trust, we will be more persistent, Ellie Hotel will always stand in this city, waiting for your arrival! See You There! Wish: laugh often ^ ! Our family room is after the decoration, so there is no dry-wet separation, I am sorry
Guest User
Premium Business Double Bed Room
Checked in Dec 2023
Travel with friends
9 Reviews
10.0/10
Outstanding
Posted on Jan 23, 2024
Good location and nice service. We enjoyed our stay there. Hope room return back next time we visit zhenjiang again
Response from Property: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all staff at the hotel. Our ultimate goal is to make every guest feel at home. The warm layout of the hotel rooms, equipped with free high-speed WIFI, is the best choice for your travel. It is our pleasure to serve you, and all staff at the hotel look forward to your next visit!
Anonymous User
Selected Family Room
Checked in Oct 2023
Travel with friends
5 Reviews
10.0/10
Outstanding
Posted on Nov 27, 2023
Everything was done smoothly, check-in did not take time at all, the room was super comfortable and clean, and the staffs were friendly.
Response from Property: Dear guests: Hello! Thanks for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory, and the warmth in memory remains unchanged despite the vicissitudes of life. I hope Aili will be warm in your memory forever! Welcome back often! Wish you: well
Benjamin
Premium Business Double Bed Room
Checked in Dec 2023
Solo travelers
7 Reviews
10.0/10
Outstanding
Posted on Feb 4, 2024
Value for money. Friendly environment and staff. Easy to find.
Response from Property: Hello! Sometimes happiness is just a feeling, as long as we feel it with our hearts, it always lingers around us. There are many things in our memories, because the feeling of happiness, no matter how long it takes, the mood still remains unchanged. Enjoy life, share joy, thank you for your love, because with you, we are happy! We appreciate your continuous support and love for us!
Josseline
Business Double Room
Checked in Jun 2023
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Jul 11, 2023
The room is very clean and the service is very great. Especially the staff, Ms.章. When I want to change the room, she directly let me change even though the room already so limited and she also serve us some tea while waiting. This hotel is definitely recommended!!!
Response from Property: Thank you for this great comments and we love to provide good service to every guest,looking forward to seeing you soon!!~
Baris
Premium Business Twin Room
Checked in Dec 2023
Couples
11 Reviews
10.0/10
Outstanding
Posted on Jan 31, 2024
Good price and comfort balance place 👍
Response from Property: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all staff at the hotel. Our ultimate goal is to make every guest feel at home. The warm layout of the hotel rooms, equipped with free high-speed WIFI, is the best choice for your travel. It is our pleasure to serve you, and all staff at the hotel look forward to your next visit!
Anonymous User
Business Double Room
Checked in Nov 2023
Business travelers
34 Reviews
10.0/10
Outstanding
Posted on Jan 3, 2024
Good staff and customer service
Response from Property: Distinguished Guests: Hello! Thank you so much for your interest and love to our hotel! The pace of progress will never stop, for your trust, we will be more persistent, Ellie Hotel will always stand in this city, waiting for your arrival! See You There! Wish: laugh often ^ !
Guest User
Premium Cinema Double Bed Room
Checked in Jul 2024
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Aug 28, 2024
This stay was very satisfying. The hotel's service attitude was particularly good. The staff always maintained a friendly smile. Xiaoxin at the front desk was very friendly. The location of the hotel was also very convenient. The disposable supplies in the room were also very good. I recommend it to all my friends. The hotel service was really good. It was close to the scenic spot, and it was very convenient to get in and out. The overall stay was very comfortable. The stay was very comfortable, the room was clean and tidy, the environment was excellent, the aunties were very enthusiastic, and any needs were solved in a timely manner.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Premium Business Twin Room
Checked in Jul 2024
Booked for others
10 Reviews
10.0/10
Outstanding
Posted on Aug 18, 2024
The shops, restaurants and entertainment facilities around the hotel are like a colorful picture scroll. It is very convenient for shopping and tasting local food. Every time I buy goods, I must stay here. It is not far from the market. The key environment is good and intelligent. I love robot delivery. The front desk service attitude is super good. There is free parking. The cost performance is super high. The hotel is very new and clean. The location of the hotel is also very good. It is close to everywhere. The room attendants and front desk attendants are very enthusiastic. The room also has intelligent voice Xiaodu control. Breakfast is also included in the check-in. There are many types of breakfast. Overall, the experience is very good. Xiaoting at the front desk is very enthusiastic.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Anonymous User
Selected Family Room
Checked in Jul 2024
Family
10 Reviews
8.0/10
Very Good
Posted on Aug 4, 2024
The room is OK, but the internet speed is too bad, so you can only use your own data. The breakfast needs to be improved. The bowl I took without paying attention was leaking, and the cold beans had worm holes!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Guest User
Business Double Room
Checked in Jun 2024
Other
20 Reviews
9.0/10
Great
Posted on Aug 1, 2024
The rooms are well-equipped, and the facilities are sanitary, clean and tidy. Slippers of different textures are also available. The service is thoughtful and considerate. The hotel has washing machines and dryers for the convenience of guests.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Selected Family Room
Checked in Jun 2024
Family
2 Reviews
10.0/10
Outstanding
Posted on Jul 12, 2024
It's OK. However, the family rooms are all on the first floor, and there are small flying insects when entering the room. I reported it to the front desk and they dealt with it. The room card seems to only have the function of opening the door. After removing the room card, there is still electricity in the room. Breakfast is OK, also on the first floor.
Original TextTranslated by Google
Response from Property: Hotel reply: Dear guest: Hello! Thank you for your 5-point praise! Beautiful time, we met you unexpectedly at the Aili Hotel. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Selected Family Room
Checked in Jun 2024
Family
1 Reviews
9.0/10
Great
Posted on Aug 18, 2024
Booked a family suite. The room facilities were good. At night, one of the air conditioners showed a fault. After waiting for the manager to deal with it, I changed it to a family room. The family room on the first floor felt a little damp, but I didn't want to bother with it because it was night. Overall, it was OK. The problem was handled in a timely manner and the service was good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇愛麗酒店,我們很高興您在酒店有一段愉快的入住經歷,感謝您對酒店的支持與信任,同時感謝您對酒店提出的寶貴建議,我們將繼續努力,為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!