Hangzhou Platinum Hanjue Hotel

The entire hotel exudes a magnificent and opulent aura, very luxurious. The room was spacious, and there was a large bathtub, which my child thoroughly enjoyed. The service attitude was also excellent. Highly recommended.

The hotel facilities are decent, but the service attitude is absolutely terrible, especially the front desk staff. They lack any professionalism or service awareness and were incredibly dismissive. When I brought up an issue, their first reaction wasn't to solve it, but to give a bunch of nonsensical excuses. Only after I urged them to put themselves in my shoes did they acknowledge they hadn't considered everything and promised to escalate my feedback. Here's an example: The two complimentary bottles of water were branded, but the paid mineral water, priced at 5 RMB per bottle, had no clear markings. There was only a tiny, almost invisible label on the bottle cap (so small that an elderly person, a child, or someone with poor eyesight wouldn't even notice it). It's ridiculous! I really hope people check the reviews before booking this hotel. The comments section is full of honest, factual feedback. So, let this be a warning to everyone. That's why I'm giving a negative review.

I once stayed in a resplendent hotel in Suzhou, and had a fantastic experience. This time, while visiting Songcheng in Hangzhou, I found this hotel conveniently located nearby. It's just a short walk, about seven or eight minutes, to Songcheng.

The hotel is luxurious and upscale, with complete facilities and excellent service. The rooms are spacious and well worth staying in. It's conveniently located, just a 10-minute walk from Intime Department Store and Songcheng.

The room had a basement level, so we paid extra to switch rooms. Overall, it was decent. It's the official conference hotel for the event we attended, and it was quite good.

The hygiene was absolutely terrible. There were so many bloodstains under the pillow, making me question if the sheets had even been changed. Stains were visible everywhere – on the walls and the sink.

The front desk lady was something else – her attitude wasn't even as good as the cleaning staff's. When I was checking in, she just rolled her eyes and told me to use the self-check-in machine next door. There were barely any other people around, so who was she putting on that sour face for? Also, the lights in the room and by the elevators, has no one seen them at night? They make your face look ghostly pale, like a zombie. It scared both me and my friend when we got up in the middle of the night. Everything else was pretty good, though.

This hotel is definitely worth staying at. The value for money is exceptional. The bedding is incredibly comfortable. The hotel's decor is luxurious with thoughtful attention to detail. From now on, this will be my top choice whenever I visit any city.

I booked this room essentially as a day-use room because I was attending a midnight exhibition. The room's facilities and amenities were quite good. Since it was a windowless room on the B1 level, it felt a bit stuffy. There's a 24-hour restaurant. The entire hotel's decor is also opulent and looks great.