Holiday Inn Express Hangzhou Airport Reviews

Response from Property: Dear guest, thank you for choosing our hotel and sharing your experience. We are delighted to see your positive feedback on our hotel rooms and facilities.The convenient location near the airport and Morning and evening airport pick-up service.If the taxi you are taking does not know the location of the hotel, you can call the front desk and we will guide the driver to a convenient route.We hope to welcome you back soon for another comfortable stay. Have a wonderful day!IHG Social Listening Team

Response from Property: Dear guest, welcome to our hotel with your family. As a mid-range selected service hotel brand under the IHG, we provide simple and intelligent travel experiences for business and leisure travelers around the world with value for money prices and quality. We provide scheduled pick-up and drop off services for passengers traveling to and from Xiaoshan International Airport. You can call the hotel front desk to book a ride. Self service breakfast is one of our specialties, carefully selected high-quality ingredients, diverse varieties, nutritious and healthy, and rich to satisfy your taste buds! We welcome you to have the opportunity to visit again.Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest, thank you for staying at our hotel. I'm glad to see that you're satisfied with our breakfast and willing to share your experience with the hotel's airport transfer service. The hotel is located in the Dexin Airport area, adjacent to Xiaoshan International Airport, and can be reached by subway in just one stop. We provide scheduled pick-up and drop off services specifically for guests on morning and evening flights. You are welcome to make an appointment for your ride. Breakfast in the morning is the focus of our attention. There is a perfect combination of Chinese and western food, including Chinese pastries, Congee, western baking, salad, yogurt, freshly ground coffee, etc., as well as freshly cooked and open food and local specialties, which can store energy for you.Sincerely looking forward to your visit again! Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We are glad to hear that our location was convenient for your late-night arrival and that our airport transfer service and frontline staff were helpful in facilitating your transportation and attending to your requests promptly.However, we sincerely apologize for the inconvenience caused by the poor toilet flush. We have already informed our maintenance team to check and fix this issue immediately to ensure it won't happen again.We are also pleased that we could offer you a free one-hour late check-out upon request.Regarding the breakfast, we are constantly striving to provide a variety of options to meet the different tastes of our guests, and we will take your comments about the Western and local dishes into consideration for further improvement.We are sorry to learn that you had a cold night due to the open window.The hotel will open windows for ventilation after cleaning the guest rooms. We apologize for any inconvenience caused. If you need,you can call the hotel and we will turn on the air conditioning for you in advance.It's nice to know that you enjoyed the instant noodles available at the check-in counter. We always try to provide some convenient food options for our guests. The microwave near the frontline counter is also there for your convenience to heat up food if needed.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay in the future.Wish you have a nice trip! IHG Social Listening Team

Response from Property: Dear guest,welcome to Holiday Inn Express Hangzhou Airport. We are very happy to receive your full marks and excellent review! We have carefully arranged everything. Here, you can enjoy an elegant environment, high-quality service, complete facilities and a good sleep. The hotel is located at the core of Dexin Airport City. We specially provide scheduled shuttle services for passengers on early and late flights. For specific departure times, you can consult the hotel for reservation. We will continue to work hard and look forward to your next stay at our hotel. Wish you a pleasant journey!IHG Social Listening Team

Response from Property: Dear guest,welcome to Holiday Inn Express Hangzhou Airport. We are very happy to receive your full marks and excellent review! We have carefully arranged everything. Here, you can enjoy an elegant environment, high-quality service, complete facilities and a good sleep. The hotel is located at the core of Dexin Airport City. We specially provide scheduled shuttle services for passengers on early and late flights. For specific departure times, you can consult the hotel for reservation. We will continue to work hard and look forward to your next stay at our hotel. Wish you a pleasant journey!IHG Social Listening Team

Response from Property: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. Thank you very much for your affirmation and encouragement. Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing our hotel. The hotel has always put guest experience first, committed to creating a high-quality environment and providing thoughtful service. We offer scheduled airport transfers for guests on morning and evening flights, with drop off times from 4:30 to 7:30 in the morning, every half hour, and from 8:00 to 14:30 every hour, but advance reservations are required. The pick-up time is from 5:00 am to 2:00 am the next day, with one flight per hour. You can choose our airport transfer service based on the flight time and terminal. We are delighted that our thoughtful breakfast specially prepared for early flight guests can bring you convenience. We will continue to work hard and look forward to your visit again.IHG Social Listening Team

Response from Property: Dear guest,welcome to Holiday Inn Express Hangzhou Airport. We are very happy to receive your full marks and excellent review! We have carefully arranged everything. Here, you can enjoy an elegant environment, high-quality service, complete facilities and a good sleep. The hotel is located at the core of Dexin Airport City. We specially provide scheduled shuttle services for passengers on early and late flights. For specific departure times, you can consult the hotel for reservation. We will continue to work hard and look forward to your next stay at our hotel. Wish you a pleasant journey!IHG Social Listening Team

Response from Property: Dear guest,We are absolutely delighted to receive your glowing review of your stay at our hotel. Your kind words mean the world to us, and we're thrilled to hear that we've ranked among the best hotels you've ever booked in terms of value for money and overall quality.Our team takes great pride in providing a seamless check - in experience, maintaining a modern and clean lobby, and, most importantly, offering warm and welcoming service. It's wonderful to know that these efforts were well - received by you.We're also glad that you enjoyed our spacious, clean rooms with their thoughtful amenities, and that our comfortable beds ensured you had a restful night's sleep. The small complimentary touches and reliable high - speed Wi - Fi are indeed designed to enhance your stay, and we're happy they made a difference.The complimentary breakfast is a highlight we strive to perfect, and we're overjoyed that you found the variety and quality exceptional. It's a great way to fuel up for a day of exploring Hangzhou, and we're pleased it was a part of your positive experience.Once again, thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Hangzhou, and we'll continue to do our best to exceed your expectations.Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest, welcome to our hotel. The hotel is located in the core of Dexin Airport City, adjacent to the airport expressway, with convenient transportation. The Xingang Station of Metro Line 7 is within easy reach, and it only takes one stop by subway to reach Hangzhou Xiaoshan International Airport. As you mentioned, we also offer scheduled airport pick-up and drop off services. You only need to contact the hotel one day in advance to make an appointment. Thank you for sharing with us the transportation environment around the hotel.We will constantly strive to provide you with impeccable professional service and detailed experience, making your journey perfect. We sincerely invite you to visit again and wish you a pleasant journey. IHG Social Listening Team

Response from Property: Dear guest, thank you for staying at our hotel. As a mid-range selected service hotel brand under the IHG, we provide simple and intelligent travel experiences for business and leisure travelers around the world with value for money prices and quality. The hotel is located in the Dexin Airport area, adjacent to Xiaoshan International Airport, and can be reached by subway in just one stop. We provide scheduled pick-up and drop off services specifically for guests on morning and evening flights. The drop off time is from 4:30 to 7:30 in the morning, every half hour, and from 8:00 to 14:30 every hour, but advance reservation is required. The pick-up time is from 5:00 am to 2:00 am the next day, with one flight per hour. You can choose our airport transfer service based on the flight time and terminal.Welcome back again.Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing our hotel. As a mid-range brand under the IHG, we have carefully crafted comfortable environments, offering refreshing showers, quiet and comfortable sleep, high-quality beds with soft and hard double pillows, high-speed wireless internet coverage in guest rooms and public areas, and nutritionally balanced smart breakfast and other high-value experiences. The hotel provides scheduled pick-up and drop off services for guests on morning and evening flights. The drop off time is from 4:30 to 7:30 in the morning, every half hour, and from 8:00 to 14:30 every hour, but advance reservation is required. The pick-up time is from 5:00 am to 2:00 am the next day, with one flight per hour. You can choose our airport transfer service based on the flight time and terminal.Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team

Response from Property: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. Thank you very much for your affirmation and encouragement. Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team