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Fairfield by Marriott Hangzhou Wulin Square Guest Reviews
4.7/5
Outstanding
124 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(124)
Positive reviews(123)
Reviews with photos/video(23)
Clean and tidy(46)
Awesome rooms(41)
Easy to get around(18)
Delicious breakfast(13)
Convenient for shopping(10)
Friendly front desk staff(9)
Close to metro(9)
Would stay again(6)
Negative reviews(1)
Yvonne@0126
Standard King Room
Checked in Jul 2024
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Jul 9, 2024
Very good and clean . Good service. Strongly recommended to others business travelers and vacation. Will book again next trip
Response from Property: Thank you for sharing your experience at Fairfield by Marriott Hangzhou Wulin Square.It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and facilities to be of a satisfactory standard overall.We are looking forward to welcoming you back to Fairfield by Marriott Hangzhou Wulin Square soon.
Guest User
Standard King Room
Checked in Aug 2024
Solo travelers
6 Reviews
4.0/5
Very Good
Posted on Aug 25, 2024
The woman who checked me in was very helpful.The room was fine. The only downside was the bedding, the quilt, pillow cases and sheets didn't seem clean, they smelt of sweat and I had a rash on my arm after the first night. Other than that it was fine.
Response from Property: Dear Guest: Thank you for your continuous support and sharing your candid feedback with us. I sincerely apologise for any distress caused to you. In order for us to do better next timet it is of paramount importance to us that we fully understand where and how we did not meet your expectations so that we may improve.With the help of guests like you we will continue to improve. We hope you will allow us the opportunity to regain your trust in our brand and hotel .
Juan Carlos
Superior 2-bed Room
Checked in Sep 2024
Business travelers
14 Reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
Everithing was very good, the location and the services, im glad
batik.kris
Superior Queen Room
Checked in Jun 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel was great, the staffs were so friendly too. Very recommended!
Mung
Standard King Room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
Hotel is nice
Guest User
Standard 2-bed Room
Checked in Oct 2024
Family
8 Reviews
4.7/5
Amazing
Posted on Oct 6, 2024
Transportation: There are direct buses to Wulin Square, which is very convenient. There are many shopping malls and lively commercial areas nearby.
Facilities: Dry and wet separation, smart toilet, but the toilet paper is too thin. Disposable supplies are complete, including toothbrushes, combs, shower caps and cotton swabs. The facilities are very
Hygiene: Very clean
Service: The staff is very gentle. Although the breakfast is not large in quantity, there are many varieties. The stir-fried dishes are different every day, which is very satisfactory.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel brings a simple and beautiful accommodation experience to every traveler through its trusted services and warm, comfortable and hospitable accommodation atmosphere. We sincerely look forward to your visit again and wish you a happy life
Guest User
Selected Room - City-View (2 beds)
Checked in Oct 2024
Family
18 Reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
This hotel exceeded expectations. Downstairs is Wulin Square, very close to the subway station, convenient transportation, and direct bus lines to various scenic spots. It is also close to Wulinmen Pier, where you can take a boat tour of the canal. There is a musical fountain light show downstairs. There are several large shopping malls with various time-honored brands. It is within walking distance to Wulin Night Market. West Lake Broken Bridge, West Lake Night Cruise Boat Pier, the room facilities are very new and very smart.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel brings a simple and beautiful accommodation experience to every traveler through its trusted services and warm, comfortable and hospitable accommodation atmosphere. We sincerely look forward to your visit again and wish you a happy life
Guest User
Selected Room - City-View (2 beds)
Checked in Sep 2024
Business travelers
46 Reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
The lady and brother at the front desk are very friendly and helpful. Next door is Hangzhou Tower, not far from the West Lake. The transportation is convenient. There are also coffee and other services at the front desk. Highly recommended! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel brings a simple and beautiful accommodation experience to every traveler through its trusted services and warm, comfortable and hospitable accommodation atmosphere. We sincerely look forward to your visit again and wish you a happy life!
oak li
Superior Queen Room
Checked in Aug 2024
Other
8 Reviews
4.5/5
Great
Posted on Aug 27, 2024
This Fairfield Inn has maintained the consistent brand interior tonality, giving people a refreshing and pleasing aesthetic feeling. Located in Wulin Square, next to Hangzhou University, it has a superior location and convenient transportation. It is really good and worth staying.
Perhaps because of such superior conditions, the hotel is full of guests. I went to the hotel to check in at around 3 pm and was told that the booked room type was not available yet... Of course, I also know that the lady with glasses at the front desk has done her best to help deal with it and helped upgrade the room type (but the room is in the corner room inside). In fact, I don’t reject this (it turns out that it is not very comfortable), but I have to take a bath and change clothes as soon as possible to go out for business, so I can only accept it... The room originally booked facing the West Lake scenery failed to stay successfully this time. I hope that I can successfully stay in the scenery next time, and it is not a corner room on both sides...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Wulin Plaza and taking the time to share your stay experience. We are deeply sorry for the inconvenience caused to you. We will strengthen the training of our employees and strive to improve the level of service awareness. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Standard King Room
Checked in Jul 2024
Business travelers
32 Reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
The hotel is in a great location. You can get there just by walking through the square from Wulin Square Station. The rooms are spacious and comfortable, the bedding is also very good, there is a self-service laundry room, which is very convenient for long-term business trips. The breakfast stall is very practical, and the things on it are very solid. It is considered the first-tier Wanfengli I have stayed in. The front desk Matina is very considerate and handles business very quickly. Thumbs up
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel is committed to providing guests with smart and flexible living and working spaces to create a meticulous stay experience. We sincerely look forward to your visit again and wish you a happy life!
|duolaCmeng|
Standard 2-bed Room
Checked in Jul 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Jul 31, 2024
When I came out to play, I saw that this was a newly opened hotel, so I decided to try it. The result was unexpectedly good. It was my first time in Hangzhou and I didn’t know where to go. Brother Aiden at the front desk also enthusiastically recommended several places. The experience was also very good. The overall decoration style of the room was very popular and high-end. The breakfast variety was also very rich and the taste was very good. I give a thumbs up to the chef 👍The service attitude was very good and it is worth recommending! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel is committed to creating a hassle-free accommodation experience for travelers who pursue efficiency and quality. Giving them easy balance and peace of mind on the go. We sincerely look forward to your visit again and wish you a happy life!
Xiaokahenwen
Standard 2-bed Room
Checked in Jul 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 28, 2024
I arrived early at noon and was told that the room was not available when I checked in. As we were in a hurry, the room was available very quickly. Miss Louise who checked me in was really great. She also upgraded the room and was very gentle!!! Miss Louise responded promptly to any subsequent questions.
The breakfast was also very good. The young man who led us was also very enthusiastic. It was a very happy experience. The front desk also gave us a small fan when we checked out. It was also a relief in such a hot day🥰
The hotel is in a good location and is close to everywhere. It is not an exaggeration to say that it is a central area. It is a good place to watch the sunrise in the morning. Hahaha, it's a pity that I didn't take pictures in the room. I was also very satisfied with the room. There is also a sofa and a small refrigerator for iced drinks. It's great!!!
The overall experience is great. The only drawback is that the robot has not been debugged yet. I hope that I don't have to pick up takeout next time I check in.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield by Marriott Hangzhou Wulin Square and being satisfied with our hotel's guest services. Fairfield by Marriott is committed to creating a hassle-free accommodation experience for travelers who pursue efficiency and quality. Let them balance and feel at ease during their journey. Sincerely look forward to your visit again and wish you a happy life!
Guest User
Standard 2-bed Room
Checked in Jul 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jul 27, 2024
This stay was great. From check-in to morning dining, the service staff were very enthusiastic. The hotel is also well located in the central area, very convenient for work and very close to West Lake. The breakfast tastes great.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield by Marriott Hangzhou Wulin Square and being satisfied with our hotel's guest services. Fairfield by Marriott is committed to creating a hassle-free accommodation experience for travelers who pursue efficiency and quality. Let them balance and feel at ease during their journey. Sincerely look forward to your visit again and wish you a happy life!
Anonymous User
Standard King Room
Checked in Jul 2024
Solo travelers
17 Reviews
5.0/5
Outstanding
Posted on Jul 26, 2024
It's my first time staying at Fairfield Inn. I feel that the facilities and equipment are all new. Brian, the front desk guy, is handsome and nice. He helped me arrange the orientation I like. The room was also very clean, but the air conditioning in the lobby and elevator was too hot and didn't work at all... I will come again next time I come to play
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield Inn Hangzhou Wulin Square and for being satisfied with our hotel's guest service. Fairfield Hotel brings a simple and beautiful accommodation experience to every traveler through its trusted services and warm, comfortable and hospitable accommodation atmosphere. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Standard 2-bed Room
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jul 24, 2024
The room is clean, tidy and sanitary, the service attitude is very good, the toilet is smart, the curtain system is smart, the room is newly renovated, the facilities are new, the breakfast is rich, comparable to a five-star hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fairfield by Marriott Hangzhou Wulin Square and being satisfied with our hotel's guest services. Fairfield by Marriott is committed to providing guests with smart and flexible living and working spaces, creating a meticulous stay experience. We sincerely look forward to seeing you again and wish you a happy life!